I recently received two emails that are worth sharing, in anonymous form here. One was from somebody I know who just quit a Lean role at a major academic medical center after a few years there, as he’s looking to join an organization that has a “deeper commitment to profound change” (spoken like a reader of W. Edwards Deming’s work). The second email reads as follows (again, edited and anonymized): I’m an industrial engineering graduate … Continue reading Too Many Patients Harmed, Too Few Leaders Committed to Real Change?