Last week at the Lean Healthcare Transformation Summit, I really enjoyed the presentation by Jamie Bonini,  General Manager of the  Toyota Production System Support Center (TSSC). Jamie started his career at Chrysler (where he knew Jamie Flinchbaugh, a good friend of this blog), and both Jamies, like me, are graduates of the MIT Leaders for … Continue reading How Toyota Builds Culture: Key Lessons from Jamie Bonini of TSSC