In my experience, you have to be cautious when somebody says either, “Lean says you should….” or “Toyota would tell you to…” because those statements, even if stated authoritatively, can be wrong. At a recent speaking engagement (I won’t disclose where), a professor (one who teaches about Lean) made a curious comment that I’d put in the Lean As Misguidedly Explained (or L.A.M.E.) category. The professor made a point that, when working in healthcare, we … Continue reading No, Toyota Wouldn’t Kick the Patient Out: Debunking Lean Misconceptions in Healthcare