tl;dr: Lean encourages learning and iteration, but PDSA is not a license to roll out poorly tested, customer-facing changes and promise to “fix them later.” I’ve added a new post to my LinkedIn Influencers series: “The Ability to Iterate is Not an Excuse to Do It Badly the First Time.” You can read the article on LinkedIn, or I’ll share the full text below. It’s about the new American Airlines digital airport signage that’s being … Continue reading Iterating or Improving vs. Doing It Right the First Time