Louisiana’s Online Suggestion Box Will Fail; Connecticut Lean Efforts Might Not

I’m a critic of traditional suggestion boxes, since they are usually garbage cans for ideas. Boxes collect anonymous complaints (not good) and managers often ignore what’s in the box (not good either). I thought I had heard it all in terms of bad suggestion box practices, but here’s a new one. As described here, Louisiana … Continue reading Louisiana’s Online Suggestion Box Will Fail; Connecticut Lean Efforts Might Not