Suggestion boxes rarely lead to meaningful change because ideas disappear into slow, opaque processes. Healthcare Kaizen works because leaders and frontline staff collaborate to test, implement, and learn from improvements in real time. The result is better engagement, safer care, and continuous improvement that becomes part of daily work–not a side program. Thanks to Karen Martin for hosting me for this webinar. Webinar Description: Suggestion box programs, while well intended, usually fail to engage employees … Continue reading Healthcare Kaizen vs. Suggestion Boxes: Why Continuous Improvement Requires Leadership