You might recall my post from July 2012 (“I Wish American Airlines Would Error Proof This on Their Website“) where I pointed out how easy it was for an American Airlines customer to accidentally cancel the wrong flight (an error I had made once). The “cancel” links were too close together and the “confirmation page” didn’t confirm which flight you were actually canceling. After blogging about it, I got a Twitter response from @AmericanAir that said: … Continue reading Follow Up: American Airlines Actually Error Proofed This!
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