Follow Up: American Airlines Actually Error Proofed This!

You might recall my post from┬áJuly 2012 (“I Wish American Airlines Would Error Proof This on Their Website“) where I pointed out how easy it was for an American Airlines customer to accidentally cancel the wrong flight (an error I had made once). The “cancel” links were too close together and the “confirmation page” didn’t … Continue reading Follow Up: American Airlines Actually Error Proofed This!