Here is a piece that I wrote originally for publication on LinkedIn (but you can read it without an account, I believe). It’s not strictly “Lean” related, but I think it does speak to questions about the changing way customers (patients) will choose value (cost or quality in healthcare). As real quality and cost data becomes available to the public and patients can share their experiences without filters, will these lists go away? The full … Continue reading Fine Print: “Doctors: Best of 2013” List Does Not List the Best Doctors