Yesterday, our Lean Healthcare tour of Japan (with Kaizen Institute) took us to our second hospital, this time in Tokyo. The CEO, Shuhei Iida, MD, pictured at left, spent a lot of time with us, talking generally about their “MQI” program – or Medical Quality Improvement. I suggest checking out their website using Google Chrome (which will translate it) or use the Google Translate service. Dr. Iida talked about the connections between “Kaizen” (small improvements) … Continue reading A Japanese Hospital CEO on Kaizen, Innovation, and Breakthrough