A hospital CEO who turned around a near-bankrupt organization over two decades credits one thing above all else: the steady accumulation of small improvements. Not a grand strategy. Not a consultancy-led transformation. Just the ongoing discipline of kaizen — and the surprising things that happen when you stick with it. During a 2012 Lean Healthcare study tour of Japan (with Kaizen Institute), our group visited Nerima General Hospital in Tokyo. The CEO, Shuhei Iida, MD, … Continue reading How Kaizen Leads to Innovation: Lessons from a Japanese Hospital CEO