A Vivid Example of Gaming the Numbers on “The Office” NBC’s “The Office” is often a good source for clips that illustrate the opposite of Lean thinking. Last week’s episode continued the subplot where the new CEO assigned Andy, the Scranton branch manager, the goal of doubling sales growth to 8% by the end of the quarter. Dr. W. Edwards Deming, I think, would have disapproved because it was an arbitrary target without a method. … Continue reading The Office’s Paper Sales Gimmick–and What It Reveals About Bad Metrics