“Management By Walking Around” vs. “Gemba Walks”

It’s important not to confuse a proper Lean “gemba walk” with the idea of “management by walking around” (MBWA). ¬†What did the late, great Dr. W. Edwards Deming say in 1982? ‘Management by walking around’ is hardly ever effective. The reason is that someone in management, walking around, has little idea about what questions to ask, and usually does not pause long enough at any spot to get the right answer.” -W. Edwards Deming, Out … Continue reading “Management By Walking Around” vs. “Gemba Walks”