Are We 84.7% Certain We’re in the 90th Percentile?

Of course patient satisfaction is important for hospitals to focus on. This is often a vague and uncertain thing to measure, but as Dr. Deming said: “The most important figures that one needs for management are unknown or unknowable (Lloyd S. Nelson, director of statistical methods for the Nashua corporation), but successful management must nevertheless … Continue reading Are We 84.7% Certain We’re in the 90th Percentile?