Here are two very cool videos from the Toyota Supplier Support Center and their teaching and coaching in healthcare.
One statement I loved it from the Toyota person who says Toyota is LEARNING more about Lean and TPS by going through the process of teaching it to others in a different industry. That's awesome on many levels – working in the community and being a learning organization.
Here is a second video that focuses on Lean at the labs in Henry Ford Health System.
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.
In the 2nd video, early on you see shots of a hospital lab and you can see the batching: batch rack of specimens into a machine, big plastic bag full of patient specimens, big coolers of specimens being delivered to the lab. Seeing the “STAT Chemistry” lab is a sign that pre-Lean turnaround times are too long and that STAT (an expediting process) was required. Lean labs don’t have a “STAT” area (everything flows as if it were STAT).
You can see some positive signs in the video… smaller batch centrifuge in one shot. You see Dr. Richard Zarbo from the Henry Ford Health System talking about people working together differently in a Lean way.
At 1:29 in the video, you see a piece of equipment on a bench top that takes caps off of blood tubes. Why put tape around that machine? Does it ever go anywhere? I’d argue this is maybe an example of overdone “5S” practices.
It’s great to see the HFHS using daily performance measures.
That’s why i love Toyota …
Great videos! I like the flow rack used in the lego simulation in the first video. Thanks for sharing.