Jeffrey Liker explains why Toyota’s recalls were not a failure of the Toyota Way, but a breakdown in listening, speed, and customer understanding. The episode explores how Toyota used rigorous problem-solving to learn from crisis and emerge stronger. Episode #111 brings us Professor Jeffrey Liker from the University of Michigan, the well-known author of many books in the The Toyota Way series. You can see Dr. Liker talk at the upcoming Shingo Prize Conference (hope … Continue reading Jeffrey Liker on Toyota’s Crisis, Recalls, and the Real Test of the Toyota Way