Busy Days Talkin’ Lean – Conferences and Radio Appearances


It's been a busy couple of days, one reason for the lazily short blog post this morning (but that article about John Toussaint gave you plenty to read). It was more a case of tired than lazy last night.

Yesterday, I gave a keynote at a healthcare conference in Windsor, Ontario yesterday (and was exhausted all day after the fire alarm went off at 3:30 AM at the hotel). I was quoted in a Windsor radio station news story

Here is the audio of the portion they used on air:

I don't know where they got the idea that Lean and Toyota methods are “easily” translated from manufacturing to healthcare. I'm pretty sure I didn't say that to the reporter.

Later in the afternoon, I was on The Lean Nation radio show, talking more about Lean healthcare and the Healthcare Value Leaders Network.

Here on Tuesday, I've been back across the border, giving a Lean healthcare workshop for the Michigan Lean Consortium.

It's great to see the growing  enthusiasm  for Lean healthcare, and I think people have been receptive to my key points, including:

  • Lean is about improving quality AND reducing cost
  • Lean is about continuous improvement AND “respect for people.”
  • Lean is not just about tools, it's about culture change and a different mindset
  • We need to move away from “naming, blaming, and shaming” to real proactive error prevention
  • Kaizen events are not enough to make you lean – it requires a new way of managing, including true continuous improvement (small kaizen each and every day)

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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