It's been a busy couple of days, one reason for the lazily short blog post this morning (but that article about John Toussaint gave you plenty to read). It was more a case of tired than lazy last night.
Yesterday, I gave a keynote at a healthcare conference in Windsor, Ontario yesterday (and was exhausted all day after the fire alarm went off at 3:30 AM at the hotel). I was quoted in a Windsor radio station news story…
Here is the audio of the portion they used on air:
I don't know where they got the idea that Lean and Toyota methods are “easily” translated from manufacturing to healthcare. I'm pretty sure I didn't say that to the reporter.
It's great to see the growing enthusiasm for Lean healthcare, and I think people have been receptive to my key points, including:
- Lean is about improving quality AND reducing cost
- Lean is about continuous improvement AND “respect for people.”
- Lean is not just about tools, it's about culture change and a different mindset
- We need to move away from “naming, blaming, and shaming” to real proactive error prevention
- Kaizen events are not enough to make you lean – it requires a new way of managing, including true continuous improvement (small kaizen each and every day)
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