Upcoming WIHI Broadcast with Toussaint, Spear, and Kaplan


The Institute for Healthcare Improvement (IHI) has a free podcast/audio series called WIHI. My friend e-Patient Dave told me about a recent broadcast (archived here) called “The Meaningful Methodology of Patient- and Family-Centered Care.” As Dave, an advocate for patient involvement, has learned about Lean we're both discovering the parallels and the complementary nature of the approaches.

Their upcoming episode, on Thursday May 6, features three luminaries of the Lean healthcare world:

  • Steven J. Spear, Senior Lecturer, Massachusetts Institute of Technology; Senior Fellow, IHI
  • John Toussaint, Founder and President, ThedaCare Center for Healthcare Value
  • Gary Kaplan, MD, Chairman and CEO, Virginia Mason Health System

The session is called “Success at the Right Speed: Learning from Toyota.”

I know there's a lot to learn from this trio. From the description of the event:

When Toyota began to stumble in the late summer and fall of 2009 because of serious safety problems, the world gasped. And understandably so. Faulty gas pedals and brake systems were the last things anyone expected from the world's number one car maker. Indeed, the high standards for quality and safety that revolutionized auto manufacturing and that inspired many other industries, health care included, to learn from Toyota, were viewed as indelible. Not any more. That's probably a good thing in the long run, say those who've followed the company over the years; it's an unfortunate turn of events, but an important wake-up call that anyone committed to sustaining gains over the long run can and must learn from.

John Toussaint, Gary Kaplan, and Steven Spear are some of this country's top students, teachers, and implementers of Toyota methods as they apply to health care. They're assembling on the next WIHI to share their analysis and wisdom about why it's critical to “keep your eyes on the road” of improvement and not succumb to a lot of distractions and the latest shiny idea or ambition. The trio is confident that Toyota will work its way out of the current situation and restore its trust with consumers. But where in your own health care organization are there early warning signs of arrogance and loss of respect and humility towards patients and staff in hopes of workarounds and easy gains?

You can click here to register.

Also, don't forget today's LEI webinar featuring Eric Ries talking about “Lessons Learned from Lean Startups.”

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Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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