TL;DR: NPR’s “End of the Line” on NUMMI reminds us that performance problems weren’t caused by “bad workers,” but by bad management systems. The same people who sabotaged cars under GM built world-class quality under Toyota. My experience with a NUMMI-trained GM plant manager shows why Respect for People and going to the gemba matter … Continue reading Lessons from NUMMI’s Closing: NPR’s “End of the Line” and What GM Failed to Learn