TL;DR: NPR’s “End of the Line” on NUMMI reminds us that performance problems weren’t caused by “bad workers,” but by bad management systems. The same people who sabotaged cars under GM built world-class quality under Toyota. My experience with a NUMMI-trained GM plant manager shows why Respect for People and going to the gemba matter more than slogans or threats. Here’s some Saturday morning listening… a story from yesterday’s “All Things Considered” about the “End … Continue reading Lessons from NUMMI’s Closing: NPR’s “End of the Line” and What GM Failed to Learn