Episode #85 is a conversation with David Meier, a former Toyota Georgetown Group Leader and the co-author of the books The Toyota Way Fieldbook and Toyota Talent: Developing Your People the Toyota Way. With Toyota facing widespread attention during the 2010 recall crisis, David offers an insider’s perspective on the company’s values, decision-making, and commitment to quality and safety. He explains why Toyota’s bias for facts and genchi genbutsu (go and see) makes it difficult to … Continue reading David Meier on Toyota’s 2010 Quality Crisis: Facts, Bias & Lean Lessons