Use 5 Sequential "Whys," not 5 Random Ones

I had an opportunity to coach somebody, remotely, the other day on the Lean problem solving process called the 5 Whys. The person presented a situation that was something like this — I’m changing the details and making up a scenario. The 5 Whys she gave were along these lines: Why are patients waiting so … Continue reading Use 5 Sequential "Whys," not 5 Random Ones