Below is an archive recording I made of a web presentation I gave for “The Dark Report,” a leading analyst and information source for the hospital laboratory industry. They (and my employer) are allowing me to post my portion of the presentation (total, it was a 90-minute session with a client of mine). If you click play on the video below, you'll see slides (hopefully, you can see them clearly enough) and hear my ramblings… (about 38 minutes).
For future conferences, visit www.darkreport.com.
This video is pretty specifically geared toward Lab managers and staff, but I thought it might be of interest for those who wonder a bit about where “waste” is found in a hospital lab. If you're a non-Lab person and you have questions, post them in the comments and I'll follow up.
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Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean.
Mark is also a Senior Advisor to the technology company KaiNexus.
Mark/
This is a gr8 introductory video. Thanks for doing all it took to get agreement to post it. In our own Lean Lab/Hospital journey, we are just starting to organize for ab-initio and on-going training. One of our main issues is the practical difficulty of taking people off the line to train/develop them. This is driving us toward some creative new ways to think about on-the-job/just-in-time training using Web 2.0 tools including courseware (e.g. Moodle http://moodle.org/ ) with links to resources like the Lean Blog. What has been your experience and that of others in the area of “developing our people”?
/Dr. Pete
Thanks, Dr. Pete. What role can the industry groups play in allowing labs to collaborate and share training with each other?
I don’t know what all of the solutions are, but it’s good to start brainstorming. I’ve seen too many cases in labs where “training” is very unstructured and basicially entails the new person racing around to follow a “trainer” and they try to scribble down everything that’s said.
Other parts of the hospital could benefit from more formalized training methodologies, as well.
I’m researching and learning more about the “Training Within Industry” program and its approach to training in healthcare that was created during WWII (an offshoot of the manufacturing training methodology). It would be nice to revitalized that approach in labs, since it seems many people don’t know how to train or how to structure proper training. That seems cynical and negative, but I think it’s the current reality in most labs.
Mark,
I like your lean lab presentation video. Would it be possible for you to provide me the Video code for this so that I can post it on our http://www.Labsurfer.org Website homepage?
We have over 400 Hospital Laboratory professionals on our site and I would imagine a few may want to watch the video directly from our site (via a u-tube type viewing).
Thx
Wesley
[…] I was so tempted to give that answer when I received an email last week asking about implementing Lean in hospital laboratories, asking for “best practices, proven tactics, etc.” I’m all for helping people, but it would have done no good for me to spoon feed him answers in a return email. I’m all for sharing, hell I’ve published articles and talked about this in my book Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction and there’s an archived webinar video of me talking about lean laboratories online. […]