Gaming the System at Starbucks

Starbucks Gossip: Howard Schultz apparently hasn’t put the brakes on warm sandwiches Following up on last week’s post on Starbucks operations, I found an example of “gaming the numbers” in a different post. “Gaming the numbers” is a common phenomenon when people are pressured to hit certain numbers (a dynamic that Deming preached against, this … Continue reading Gaming the System at Starbucks