Updated: Reader Question on Metrics

Here is the second of my “Lean Line” calls that came in last week. Here, a Lean Blog reader calls with a question about how a support organization (such as lean group) can measure their contribution to the organization beyond typical cost or quality metrics. You can use the player, below, to listen to his question.

If you have a question, either use the “comments” feature below, or feel free to leave an audio answer by calling the Lean Line at 817-776-LEAN. Likewise, if you have a question, feel free to call and leave a message. The line is my “Skype” number, so it is going to roll right into voice mail. My Skype ID is “mgraban.”

Here is my attempt at a response:

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• About
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Mark Graban

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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