Hotel Housekeeping Overprocessing, Waste, and Customer Annoyance

I’ll try to lighten things back up a bit. I may have written about this before, but as a frequently traveling consultant, the hotel room is my “gemba” many evenings, so it’s hard not to find waste. I actually gave some feedback to the management at my current hotel, so I’ll copy and paste and … Continue reading Hotel Housekeeping Overprocessing, Waste, and Customer Annoyance