We Got Gamed (Lab Specimen Batch Sizes)
A somewhat recent experience prompted me to re-read portions of Donald Wheeler’s outstanding book, Understanding Variation: The Key to Managing Chaos, with its section on the three ways people can improve a metric or a target (he gives credit to Brian Joiner): They can work to improve the system They can distort the system They … Continue reading We Got Gamed (Lab Specimen Batch Sizes)
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