We Got Gamed (Lab Specimen Batch Sizes) A story from my early days in healthcare, circa 2006

A somewhat recent experience prompted me to re-read portions of Donald Wheeler’s outstanding book, Understanding Variation: The Key to Managing Chaos, with its section on the three ways people can improve a metric or a target (he gives credit to Brian Joiner): They can work to improve the system They can distort the system They … Continue reading We Got Gamed (Lab Specimen Batch Sizes) A story from my early days in healthcare, circa 2006