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Tag: Waste

Why “More Nurses” Isn’t the Best Way to Solve What Ails Healthcare

Why “More Nurses” Isn’t the Best Way to Solve What Ails Healthcare

There are certainly many serious problems in healthcare. Let’s look at nursing, in particular. It’s a rewarding job, but it’s far more frustrating for nurses than it needs to be. Nurses often don’t have enough time in the day (or in a given hour) to do all of their work the right way in the […]

Read What This Hospital CEO Says on His Blog About Lean and Kaizen

Read What This Hospital CEO Says on His Blog About Lean and Kaizen

Hospital CEOs are busy people, to say the least, but a big part of their leadership role includes communication with employees, physicians, and the community. That’s one reason I am always excited to see CEOs reach out directly to people via blogging. The most recent of those is Eric Dickson, MD, MHCM, the President and CEO of UMass […]

By August 13, 2014 1 Comments Read More →
Video: Toyota Helps Harbor-UCLA Medical Center and Their Eye Clinic

Video: Toyota Helps Harbor-UCLA Medical Center and Their Eye Clinic

California week on the blog continues after yesterday’s post about Lean at San Francisco General Hospital. Today, I’m flying to Los Angeles to attend the 5th annual Lean Healthcare Transformation Summit. I will be, as usual, moderating the CEO panel and I will be, for the first time, moderating the Q&A session at the end […]

Debate about Lean at SF General Hospital – Hire a Consultant or More RNs?

Debate about Lean at SF General Hospital – Hire a Consultant or More RNs?

Happy June, everybody! Summer is here. We’ve actually had a delightfully long spring here in San Antonio, which means the temperature hasn’t really been above 90 yet, which counts as cool (and comfortable for us). I’m headed off to Los Angeles tomorrow for the 5th annual Lean Healthcare Transformation Summit. Let me know if you’ll […]

Toyota’s Blog on Pillars of the Toyota Production System & Lean

Toyota’s Blog on Pillars of the Toyota Production System & Lean

I didn’t know , until yesterday, that Toyota has an official company blog (at least for Toyota UK). Even though I’ve learned from Toyota people and many books and classes (and I’ve written books of my own), I always encourage people to get Toyota Production System knowledge directly from the source whenever possible – including […]

Misplaced Milkshake Blenders & Unclear Water Dispensers

Misplaced Milkshake Blenders & Unclear Water Dispensers

Last week was the annual LEI Lean Transformation Summit (see my notes here). There were many inspiring stories, but are always reminders that it’s not always a Lean world around us. Tom Ehrenfeld (who blogged about the two days of the Summit here and here) shared a crazy story from his trip to the airport on […]

Reducing Wasted Motion at a Conference: Collaborative Note Taking

Reducing Wasted Motion at a Conference: Collaborative Note Taking

I hope many of you will be attending either (or both) of the upcoming LEI summits with me, either the Lean Transformation Summit in early March or the Lean Healthcare Transformation Summit in June. See you there? Today’s post is something I wrote that’s being hosted on the LEI “Lean Post” today:  Reducing Wasted Motion at […]

By February 12, 2014 3 Comments Read More →
Process Problem: #NFL #SuperBowl #CoinToss, A Defect & Rework

Process Problem: #NFL #SuperBowl #CoinToss, A Defect & Rework

For the coin toss of the Super Bowl 48 (or XLVIII), the referee Terry McAulay handed the coin to Joe Namath to toss it… it appeared that McAulay realized when the coin was in mid air that he had possibly forgotten to ask the Seahawks to call it. Oops! Failing to stop Namath, McAulay caught the […]

By February 2, 2014 8 Comments Read More →
Before Asking Others to Do Kaizen, First Do Kaizen Yourself

Before Asking Others to Do Kaizen, First Do Kaizen Yourself

Today, Joe Swartz and I are leading a workshop about “Healthcare Kaizen” in Farmington Hills. A “core Kaizen concept,” as Joe says, is that leaders who want their employees to participate in Kaizen should first make an improvement to their own work. It’s a way of leading by setting a good example. If I can do it, […]

By January 22, 2014 3 Comments Read More →
Kaizen Adventures in My Hometown of Livonia, Michigan

Kaizen Adventures in My Hometown of Livonia, Michigan

I’m in my home town of Livonia, Michigan this week, having arrived to the snow and cold yesterday, staying through Thursday. Boy, my blood has really “thinned out” from 15 years of mostly living in Texas or Arizona. I made sure my rental car (a very mediocre Ford Fusion) has heated seats. I also made […]

By January 20, 2014 2 Comments Read More →
‘Lean and Green’ is Free

‘Lean and Green’ is Free

Mark’s note: What follows is a guest post by Keivan Zokaei about the necessary and unsurprisingly overlap between Lean principles and environmental stewardship. I wrote about this dynamic in a 2010 blog post: “Lean Leads to Green, Which Supports Lean,” about the work done by one of my former clients, Children’s Medical Center Dallas. By […]

By October 11, 2013 12 Comments Read More →
#Lean Healthcare: The Really Good, the Sort of Bad, and the Ugly

#Lean Healthcare: The Really Good, the Sort of Bad, and the Ugly

I had a speaking engagement yesterday for a large system, with the audience consisting mainly of hospital CEOs and CFOs. I was able to be around for the entire morning, which included a really outstanding kickoff talk by the system CEO (talking about process improvement as a key strategy) and followed by two internal P.I. […]

Remembering the “Second Victims” of Medical Errors, Including Nurses

Remembering the “Second Victims” of Medical Errors, Including Nurses

This week, May 6-13, is National Nurses Week. It’s always important, but it’s especially good to thank and recognize all of the talented, caring, hard working nurses out there. Nursing is important, difficult work. Sadly, the work is made more difficult than it should be due to bad processes and waste in the healthcare system. […]

Some Recent Interviews on Lean Healthcare & Kaizen

Some Recent Interviews on Lean Healthcare & Kaizen

I was fortunate to have three interviews published in the past week, where I was talking about Lean Healthcare and Kaizen, so I thought I’d share them here. Cutting Waste is More Important Than Ever: An Interview with Lean Healthcare Expert Mark Graban Mary Pat  Whaley asked me 10 questions about Lean Healthcare and published […]

Podcast #170 – Stephen Parry, “Sense and Respond”

Podcast #170 – Stephen Parry, “Sense and Respond”

Please upgrade your browser MP3 File (run time 32:07) My guest for episode #170 is Stephen Parry  (@LeanVoices on Twitter), joining us from England. He is a keynote speaker at the upcoming Lean Kanban North America conference in late April. I will also be a main stage speaker at the event. Parry has experience leading […]

Waste & #Lean in Healthcare: 5S-ing the Deck Chairs on the Titanic?

Waste & #Lean in Healthcare: 5S-ing the Deck Chairs on the Titanic?

Today, I presented a webinar for Gemba Academy on waste in healthcare (a recording is available here). I won’t be making slides available, but I have this notes document to share with citations, etc. Some of my key points included: Of the “8 types of waste,” they are not created equally Defects leading to patient […]

Waste in Healthcare –  Flushing Money Down the Toilet

Waste in Healthcare – Flushing Money Down the Toilet

As a reminder, I am giving a free Gemba Academy webinar tomorrow (Tuesday 3/12) on “Stories about the Eight Types of Waste in Healthcare.” Click here to learn more and sign up. I’m going to tell some stories from my own work and other stories that have made the news about different forms of waste […]

The 9th Type of #Lean Waste – Tape?

The 9th Type of #Lean Waste – Tape?

I was preparing for the Gemba Academy webinar that I’m doing next Tuesday (you can still sign up) on  Stories about the Eight Types of Waste in Healthcare. I found this fun picture from about 2008 that I decided to incorporate into my talk. I was leading some 5S work in an X-ray area, where […]