Posts tagged as:

Travel

True Story: Funny Canadian Border Agent Asks About My Books

by Mark Graban on November 8, 2011 · 2 comments

Said the Unsafe Taxi Driver, “Well, Did I Hit Anybody?”

by Mark Graban on April 13, 2011 · 17 comments

Living in Your Customers’ Shoes – Airport Car Rentals & Lessons for Healthcare?

by Mark Graban on February 18, 2011 · 5 comments

A Curious Lack of Error Proofing in the Air

by Mark Graban on June 5, 2010 · 9 comments

Error Proofing the Hotel TV

by Mark Graban on May 18, 2010 · 9 comments

Guest Post: Stamp Out Sugarcoating

by Liz Guthridge on March 30, 2010 · 7 comments

Arbitrary Targets at DFW – What About Your Organization?

by Mark Graban on February 16, 2010 · 7 comments

Of Course An Individual Got Blamed

by Mark Graban on January 5, 2010 · 15 comments

Hotels Give “Lean” a Bad Name??

by Mark Graban on October 19, 2009 · 7 comments

Defects in Air Travel — At Least I Got There Safely

by Mark Graban on September 29, 2009 · 4 comments

The Power of Explaining Why – A Funny Example

by Mark Graban on June 27, 2009 · 5 comments

Today’s Random Cheap Shot Against Lean

by Mark Graban on February 13, 2009 · 6 comments

Lean Concepts at the Airport

by Mark Graban on January 25, 2009 · 6 comments

Moving Backward on Airline Safety?

by Mark Graban on December 5, 2008 · 1 comment

Follow Up on Mobile Boarding Passes

by Mark Graban on November 25, 2008 · 0 comments

Like Lean? TSA Explains the "Explaining Why" Program

by Mark Graban on November 25, 2008 · 1 comment

New Technology That Doesn’t Serve The Passenger?

by Mark Graban on November 21, 2008 · 4 comments

Apologizing Does NOT Get to the Root Cause

by Mark Graban on October 13, 2008 · 9 comments

The Queen Sets the Takt Time?

by Mark Graban on July 12, 2008 · 0 comments

PDCA at the TSA?

by Mark Graban on March 5, 2008 · 10 comments

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