Tag: Toussaint

Throwback Thursday: A Lean Healthcare Conference From 2007

Throwback Thursday: A Lean Healthcare Conference From 2007

Back in 2007, I had my first opportunity to travel to England, a country I really love visiting. I had the chance to attend the “First Global Lean Healthcare Summit” that was produced by Dan Jones and the Lean Enterprise Academy. They actually have posted many of the slide decks from the Summit there on […]

Podcast #221 – @JacobStoller, “The #Lean CEO”

Podcast #221 – @JacobStoller, “The #Lean CEO”

MP3 File (run time 38:22) My guest for episode #221 is Jacob Stoller, author of a book that was just released: The Lean CEO: Leading the Way to World-Class Excellence. It’s available now through Amazon or you can learn more through his book’s website. As Jacob explains, he’s a journalist, not a Lean practitioner, and he interviewed […]

[Video] Kim Barnas on Moving Beyond Heroics and on to Lean Management

[Video] Kim Barnas on Moving Beyond Heroics and on to Lean Management

Today, I’m traveling to Orlando for the annual Society for Health Systems conference. I hope to see some of you there! Joe Swartz and I will be giving a short talk on coaching staff and leaders in Kaizen-style continuous improvement. One of the keynote speakers will be Kim Barnas, a former executive at ThedaCare and […]

By February 18, 2015 0 Comments Read More →
Must Listen: CBC Radio Piece on #Lean in Ontario, ThedaCare, and Saskatchewan

Must Listen: CBC Radio Piece on #Lean in Ontario, ThedaCare, and Saskatchewan

I was thankful to find this CBC Radio news story / podcast from the program “White Coat Black Art,” hosted by Dr. Brian Goldman: The Toyota Way for Healthcare It’s just under 30 minutes long and I think it’s a “must listen.” You can also get this through iTunes and your iOS device. Here are […]

By November 13, 2014 5 Comments Read More →
To Create a Culture of Continuous Improvement, Put Away the Gavel!

To Create a Culture of Continuous Improvement, Put Away the Gavel!

I am giving a new webinar on Wednesday, hosted by the ThedaCare Center for Healthcare Value (to promote a public registration workshop on Kaizen that we’re doing in October). The webinar’s theme is: “Practical Continuous Improvement Leadership: Coaching, Not Judging” I’ll give a bit of a preview of the webinar in this blog post. As […]

By August 26, 2014 2 Comments Read More →
What They’re Saying Now about Lean Healthcare in Saskatchewan

What They’re Saying Now about Lean Healthcare in Saskatchewan

There have been plenty of headlines and updates since I first blogged about the controversy over Lean healthcare in the Canadian province of Saskatchewan (see my previous posts here). From my outside perspective, there are some good things happening. I admire their adoption of a “patient safety alert system” and a blame-free culture (see Saskatoon […]

Report to President Obama Endorses Lean & Systems Engineering in Healthcare

Report to President Obama Endorses Lean & Systems Engineering in Healthcare

I recently saw a tweet that referenced a May 2014 that was sent to President Obama and his administration: “Report to the President – Better HealthCare and Lower Costs: Accelerating Improvement Through Systems Engineering.” The report was written by the “President’s Council of Advisors on Science and Technology,” or PCAST, and a working group that includes professors, […]

Live Blogging Day 1: Lean Healthcare Transformation Summit 2014

Live Blogging Day 1: Lean Healthcare Transformation Summit 2014

Today is the first day of the 5th annual Lean Healthcare Transformation Summit. Follow along on Twitter with hashtag #HCSummit14 to see my tweets and thoughts from others. I will be adding updates to this post during the day, as well. These are not meant to be complete notes or a transcript… but quotable and interesting thoughts or comments […]

Lean Leaders are Inclusive Leaders, Humble Leaders

Lean Leaders are Inclusive Leaders, Humble Leaders

This article caught my eye over at Becker’s Hospital Review: “The Hospital CEO Dilemma: Abandon Ship or Change Leadership Style,” written by Shirley Engelmeier, Founder and CEO of InclusionINC. She has a great list of leadership characteristics for modern hospital CEOs (which seem relevant in any industry). About LeanBlog.org: Mark Graban’s passion is creating a better, […]

A Book, a Webinar, a Workshop & a Summit from the ThedaCare Center for Healthcare Value

A Book, a Webinar, a Workshop & a Summit from the ThedaCare Center for Healthcare Value

I am an unabashed fan of the ThedaCare Center for Healthcare Value, as you’re probably aware. For full disclosure, I was previously an employee of the Lean Enterprise Institute, a key partner of the Center. They have a lot of great information and events, so I’d like to use today’s post to share that with […]

Video on this June’s Lean Healthcare Transformation Summit

Video on this June’s Lean Healthcare Transformation Summit

I hope you’ll consider coming to the 5th annual Lean Healthcare Transformation Summit, being held in Los Angeles, June 4th and 5th, 2014. The Summit is sponsored by the ThedaCare Center for Healthcare Value and the Lean Enterprise Institute. It’s always a great event – for the speakers and the networking. Here is a short […]

By February 27, 2014 1 Comments Read More →
Fantastic Mixed Media Online Presentation about Lean in Healthcare

Fantastic Mixed Media Online Presentation about Lean in Healthcare

I recently stumbled across a very interesting and well-produced mixed-media presentation that starts with the sounds of snow crackling under a pair a boots… a video clip that illustrates Delvecchio Finley, the CEO of Harbor-UCLA Medical Center, making a snowy trip to ThedaCare, in Appleton, Wisconsin to learn about Lean and healthcare improvement. Check out the […]

By January 8, 2014 0 Comments Read More →
Learning Not to Blame: “Jerk Bartender”

Learning Not to Blame: “Jerk Bartender”

In the Lean methodology, building upon the teachings of Dr. W. Edwards Deming, we work hard to shift away from “naming, blaming, and shaming.” Dr. John Toussaint is one of many who provide alternatives to the “blame and shame” approach that’s, sadly, so common in healthcare. When I teach about focusing more on fixing systems […]

By November 21, 2013 4 Comments Read More →
Hospitals Prioritize Spending on Pretty Buildings over Safety?

Hospitals Prioritize Spending on Pretty Buildings over Safety?

Here’s an excellent commentary by  Ashish K. Jha, M.D., M.P.H, a professor at the Harvard School of Public Health: “In The Race For ‘Fanciest Hospital In Town,’ Patient Safety Loses Out.” Dr. Jha argues that hospitals glad spend millions of dollars on superficial pretty features that might boost patient satisfaction scores… partly because there are […]

By October 16, 2013 8 Comments Read More →
ThedaCare Featured by TIME as a “Real Face of Healthcare Reform”

ThedaCare Featured by TIME as a “Real Face of Healthcare Reform”

It was great to see this TIME story (which I think is only available online), by Rick Wartzman of the Drucker Institute: “The Real Face of Healthcare Reform.” Wartzman cites ThedaCare as an organization that is successfully reforming itself AND trying to participate in broader national reform efforts – including transparency and payment reform. Results […]

By October 10, 2013 0 Comments Read More →
Key Takeaways from the 2013 Northeast Shingo Prize Conference

Key Takeaways from the 2013 Northeast Shingo Prize Conference

Mark’s Note: Today’s post is by a regular guest contributor, Christina Kach. I was disappointed that I couldn’t attend this year’s event in Massachusetts, but I was happy that Christina put together this summary.   Last week I had the pleasure of attending the Northeast Shingo Prize Conference in Hyannis, Massachusetts. Over the course of […]

Podcast #184 – John Toussaint, MD on CEO Challenges & Enduring Excellence

Podcast #184 – John Toussaint, MD on CEO Challenges & Enduring Excellence

Please upgrade your browser MP3 File (run time 32:00) It’s great to have Dr. John Toussaint back for episode #184 of the podcast (see links to previous episodes below). He is, of course, CEO of the ThedaCare Center for Healthcare Value and the author of two Shingo Award-winning books, On the Mend: Revolutionizing Healthcare to […]

By August 13, 2013 7 Comments Read More →
Toyota’s Jamie Bonini on Organizational Culture

Toyota’s Jamie Bonini on Organizational Culture

Last week at the Lean Healthcare Transformation Summit, I really enjoyed the presentation by Jamie Bonini,  General Manager of the  Toyota Production System Support Center (TSSC). Jamie started his career at Chrysler (where he knew Jamie Flinchbaugh, a good friend of this blog) and both Jamies, like me, are graduates of the MIT Leaders for […]