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Tag: Toussaint

To Create a Culture of Continuous Improvement, Put Away the Gavel!

To Create a Culture of Continuous Improvement, Put Away the Gavel!

I am giving a new webinar on Wednesday, hosted by the ThedaCare Center for Healthcare Value (to promote a public registration workshop on Kaizen that we’re doing in October). The webinar’s theme is: “Practical Continuous Improvement Leadership: Coaching, Not Judging” I’ll give a bit of a preview of the webinar in this blog post. As […]

By August 26, 2014 2 Comments Read More →
What They’re Saying Now about Lean Healthcare in Saskatchewan

What They’re Saying Now about Lean Healthcare in Saskatchewan

There have been plenty of headlines and updates since I first blogged about the controversy over Lean healthcare in the Canadian province of Saskatchewan (see my previous posts here). From my outside perspective, there are some good things happening. I admire their adoption of a “patient safety alert system” and a blame-free culture (see Saskatoon […]

Report to President Obama Endorses Lean & Systems Engineering in Healthcare

Report to President Obama Endorses Lean & Systems Engineering in Healthcare

I recently saw a tweet that referenced a May 2014 that was sent to President Obama and his administration: “Report to the President - Better HealthCare and Lower Costs: Accelerating Improvement Through Systems Engineering.” The report was written by the “President’s Council of Advisors on Science and Technology,” or PCAST, and a working group that includes professors, […]

Live Blogging Day 1: Lean Healthcare Transformation Summit 2014

Live Blogging Day 1: Lean Healthcare Transformation Summit 2014

Today is the first day of the 5th annual Lean Healthcare Transformation Summit. Follow along on Twitter with hashtag #HCSummit14 to see my tweets and thoughts from others. I will be adding updates to this post during the day, as well. These are not meant to be complete notes or a transcript… but quotable and interesting thoughts or comments […]

Lean Leaders are Inclusive Leaders, Humble Leaders

Lean Leaders are Inclusive Leaders, Humble Leaders

This article caught my eye over at Becker’s Hospital Review: “The Hospital CEO Dilemma: Abandon Ship or Change Leadership Style,” written by Shirley Engelmeier, Founder and CEO of InclusionINC. She has a great list of leadership characteristics for modern hospital CEOs (which seem relevant in any industry). About LeanBlog.org: Mark Graban is a consultant, author, and […]

A Book, a Webinar, a Workshop & a Summit from the ThedaCare Center for Healthcare Value

A Book, a Webinar, a Workshop & a Summit from the ThedaCare Center for Healthcare Value

I am an unabashed fan of the ThedaCare Center for Healthcare Value, as you’re probably aware. For full disclosure, I was previously an employee of the Lean Enterprise Institute, a key partner of the Center. They have a lot of great information and events, so I’d like to use today’s post to share that with […]

Video on this June’s Lean Healthcare Transformation Summit

Video on this June’s Lean Healthcare Transformation Summit

I hope you’ll consider coming to the 5th annual Lean Healthcare Transformation Summit, being held in Los Angeles, June 4th and 5th, 2014. The Summit is sponsored by the ThedaCare Center for Healthcare Value and the Lean Enterprise Institute. It’s always a great event – for the speakers and the networking. Here is a short […]

By February 27, 2014 1 Comments Read More →
Fantastic Mixed Media Online Presentation about Lean in Healthcare

Fantastic Mixed Media Online Presentation about Lean in Healthcare

I recently stumbled across a very interesting and well-produced mixed-media presentation that starts with the sounds of snow crackling under a pair a boots… a video clip that illustrates Delvecchio Finley, the CEO of Harbor-UCLA Medical Center, making a snowy trip to ThedaCare, in Appleton, Wisconsin to learn about Lean and healthcare improvement. Check out the […]

By January 8, 2014 0 Comments Read More →
Learning Not to Blame: “Jerk Bartender”

Learning Not to Blame: “Jerk Bartender”

In the Lean methodology, building upon the teachings of Dr. W. Edwards Deming, we work hard to shift away from “naming, blaming, and shaming.” Dr. John Toussaint is one of many who provide alternatives to the “blame and shame” approach that’s, sadly, so common in healthcare. When I teach about focusing more on fixing systems […]

By November 21, 2013 4 Comments Read More →
Hospitals Prioritize Spending on Pretty Buildings over Safety?

Hospitals Prioritize Spending on Pretty Buildings over Safety?

Here’s an excellent commentary by  Ashish K. Jha, M.D., M.P.H, a professor at the Harvard School of Public Health: “In The Race For ‘Fanciest Hospital In Town,’ Patient Safety Loses Out.” Dr. Jha argues that hospitals glad spend millions of dollars on superficial pretty features that might boost patient satisfaction scores… partly because there are […]

By October 16, 2013 8 Comments Read More →
ThedaCare Featured by TIME as a “Real Face of Healthcare Reform”

ThedaCare Featured by TIME as a “Real Face of Healthcare Reform”

It was great to see this TIME story (which I think is only available online), by Rick Wartzman of the Drucker Institute: “The Real Face of Healthcare Reform.” Wartzman cites ThedaCare as an organization that is successfully reforming itself AND trying to participate in broader national reform efforts – including transparency and payment reform. Results […]

By October 10, 2013 0 Comments Read More →
Key Takeaways from the 2013 Northeast Shingo Prize Conference

Key Takeaways from the 2013 Northeast Shingo Prize Conference

Mark’s Note: Today’s post is by a regular guest contributor, Christina Kach. I was disappointed that I couldn’t attend this year’s event in Massachusetts, but I was happy that Christina put together this summary.   Last week I had the pleasure of attending the Northeast Shingo Prize Conference in Hyannis, Massachusetts. Over the course of […]

Podcast #184 – John Toussaint, MD on CEO Challenges & Enduring Excellence

Podcast #184 – John Toussaint, MD on CEO Challenges & Enduring Excellence

Please upgrade your browser MP3 File (run time 32:00) It’s great to have Dr. John Toussaint back for episode #184 of the podcast (see links to previous episodes below). He is, of course, CEO of the ThedaCare Center for Healthcare Value and the author of two Shingo Award-winning books, On the Mend: Revolutionizing Healthcare to […]

By August 13, 2013 7 Comments Read More →
Toyota’s Jamie Bonini on Organizational Culture

Toyota’s Jamie Bonini on Organizational Culture

Last week at the Lean Healthcare Transformation Summit, I really enjoyed the presentation by Jamie Bonini,  General Manager of the  Toyota Production System Support Center (TSSC). Jamie started his career at Chrysler (where he knew Jamie Flinchbaugh, a good friend of this blog) and both Jamies, like me, are graduates of the MIT Leaders for […]

Lean Healthcare Transformation Summit 2013, John Toussaint Keynote

Lean Healthcare Transformation Summit 2013, John Toussaint Keynote

Things are underway at the 2013 Lean Healthcare Transformation Summit. We have 600 attendees from 39 states and 8 countries. I will be tweeting, as will others, at the hashtag #HCsummit13. John Toussaint, MD will be doing his keynote at 8:30 AM EDT. I will be taking notes live in this public google document  (also […]

Podcast #169 – Len Berry, PhD on “The Promise of Lean in Healthcare”

Podcast #169 – Len Berry, PhD on “The Promise of Lean in Healthcare”

Please upgrade your browser MP3 File (run time 32:18) Joining me for Episode #169 is Leonard L. Berry, PhD,  Distinguished Professor of Marketing in the  Mays Business School at Texas A&M University. We are talking about his article that he co-authored with John Toussaint, MD  Mayo Clinic Proceedings:  “The Promise of Lean in Health Care” […]

John Toussaint on Shifting from White Coat Leadership

John Toussaint on Shifting from White Coat Leadership

Here is a short video clip from 2009… Dr. John Toussaint talking about the need to shift away from “White Coat Leadership” to Lean Leadership. He’s still preaching this message as we try getting more healthcare leaders, physicians or non-physicians, to realize that culture change starts by looking in the mirror. Click on the image […]

By February 13, 2013 3 Comments Read More →
John Toussaint, Mayo Proceedings, on “The Promise of Lean in Health Care”

John Toussaint, Mayo Proceedings, on “The Promise of Lean in Health Care”

As he mentioned on his blog, John Toussaint has co-authored a piece that was published in the Mayo Clinic Proceedings:  “The Promise of Lean in Health Care” (PDF). John is excited that the article will be read by many physicians, given where it was published. The piece was co-authored with Leonard L. Berry, PhD, from […]

By January 11, 2013 4 Comments Read More →