Tag: Toussaint

#FrontierFail & Frontier Lies… Why Competence is Required Before Lean

#FrontierFail & Frontier Lies… Why Competence is Required Before Lean

I think I’m done complaining about Frontier Communications on Twitter. It’s been a very frustrating week, as I’m on day 6 of a complete internet outage. You can read my long rant about it here on LinkedIn: How Frontier Communications Uses Twitter as Just One More Way to Chase a Customer Away read more

Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)

Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)

I recently saw some updates and new details related to some topics I’ve covered here on the blog, so I’m combining them into this batch update. In this post, we cover everything from a hospital NICU, to baseball, to healthcare waiting times and a scandal there that won’t die. The Innovative Franciscan NICU Mattress Cover […]

Dr. John Toussaint Responds to the NEJM Piece: What Lean Really Is

Dr. John Toussaint Responds to the NEJM Piece: What Lean Really Is

Regular readers will remember my post about the New England Journal of Medicine piece on Lean by Pamela Hartzband, M.D., and Jerome Groopman, M.D. that so badly confused Lean with top-down Taylorism. John Toussaint, M.D., the former CEO of ThedaCare and CEO of the ThedaCare Center for Healthcare Value wrote a long response that was […]

Key Tweets from @MarkGraban – Week of April 4, 2016: Fishbones, Kaizen, Green Belt Nun

Key Tweets from @MarkGraban – Week of April 4, 2016: Fishbones, Kaizen, Green Belt Nun

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. Wednesday’s blog post was mostly a collection of tweets about the “Kaizen Live!” […]

Recorded Webinar with Jacob Stoller: “3 Primary Assumptions of Successful #Lean Leaders”

Recorded Webinar with Jacob Stoller: “3 Primary Assumptions of Successful #Lean Leaders”

Last year, you might have heard my podcast episode with author Jacob Stoller, talking about his book The Lean CEO. Coming up on March 15, I’m happy to be hosting a KaiNexus webinar with him, where Stoller will be presenting about “The 3 Primary Assumptions of Successful #Lean Leaders.” read more

Key Tweets from @MarkGraban – Week of December 14, 2015: Holiday Prius, Lean Videos, What’s Kaizen Really?

Key Tweets from @MarkGraban – Week of December 14, 2015: Holiday Prius, Lean Videos, What’s Kaizen Really?

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a […]

By December 18, 2015 0 Comments Read More →
Podcast #236 – Dr. John Toussaint Discussing Lean Transformation, Healthcare Improvement

Podcast #236 – Dr. John Toussaint Discussing Lean Transformation, Healthcare Improvement

For episode #236, things are a little different than usual. Today, I wanted to share a video discussion between my friends Ted Stiles and John Toussaint, MD. Ted is a partner with the recruiting firm Stiles & Associates. John, of course, is the president of the ThedaCare Center for Healthcare Value and has been a frequent guest […]

By December 16, 2015 0 Comments Read More →
“Learning to be Lean” – An Inside Look at a Rapid Improvement Event

“Learning to be Lean” – An Inside Look at a Rapid Improvement Event

There’s a really good article that was published by Modern Healthcare as a special report, written by Sabriya Rice. Sabriya spent a week observing a rapid improvement event (RIE) at the Sts. Mary and Elizabeth Medical Center in Illinois. It’s an in depth article that, I think, very accurately reflects the reality that Lean is helpful, but the process isn’t easy for a number of reasons.

By September 28, 2015 5 Comments Read More →
Model Lines and Model Cells to Start a Lean Transformation Strategy

Model Lines and Model Cells to Start a Lean Transformation Strategy

There are any number of strategies or tactics that hospitals or health systems use when getting started with Lean. These approaches and decisions include one or more of the following… should we… Train lots of employees and managers about Lean? Decide if we’re using Lean or “Lean Six Sigma”? Formally certify managers and employees? Do […]

Podcast #225 – John Toussaint, MD, “Management on the Mend”

Podcast #225 – John Toussaint, MD, “Management on the Mend”

Joining me once again on the podcast today is John Toussaint, MD, the founder and CEO of the ThedaCare Center for Healthcare Value. We’re talking about his latest book, Management on the Mend (read my blog post about my first thoughts about the book). John wrote this new book to document “core elements of successful […]

Reader Question from an MD: One Shot to Talk to the Hospital CEO About #Lean

Reader Question from an MD: One Shot to Talk to the Hospital CEO About #Lean

Before I head out on vacation, here is a reader question that I am sharing for your input.I’m sharing this with permission and I’m obscuring a few details at their request. Please read and leave a comment below the post. My approval of comments might be a bit slow after Tuesday evening as I start […]

First Look: “Management on the Mend” by Dr. John Toussaint

First Look: “Management on the Mend” by Dr. John Toussaint

At this year’s Lean Healthcare Transformation Summit (see my summary here) Dr. John Toussaint talked about and introduced his newly released book Management on the Mend, a follow up to 2010’s On the Mend. Summit attendees received a copy of the book, so they’re the first to have a chance to read this important work. read more

2015 Lean Healthcare Transformation Summit Notes & Highlights (#HCSummit15)

2015 Lean Healthcare Transformation Summit Notes & Highlights (#HCSummit15)

Wednesday was the first day of the 6th annual Lean Healthcare Transformation Summit, being held this year in Addison (Dallas), Texas. I’m here and this year my colleagues Dr. Greg Jacobson and Jeff Roussel from KaiNexus are attending, so please say hi if you are here. Tuesday, I taught a workshop on daily continuous improvement (Kaizen) and […]

A Tale of Two Clinics – What I Wish My Primary Care Could Be

A Tale of Two Clinics – What I Wish My Primary Care Could Be

In American healthcare, there’s a growing gap between hospitals and clinics that are being innovative and those who are stuck in the “way it’s always been done” mode. For example, innovative primary care clinics are using a combination of better processes and better technology to deliver a patient experience that I wish I could experience. […]

Throwback Thursday: A Lean Healthcare Conference From 2007

Throwback Thursday: A Lean Healthcare Conference From 2007

Back in 2007, I had my first opportunity to travel to England, a country I really love visiting. I had the chance to attend the “First Global Lean Healthcare Summit” that was produced by Dan Jones and the Lean Enterprise Academy. They actually have posted many of the slide decks from the Summit there on […]

Podcast #221 – @JacobStoller, “The #Lean CEO”

Podcast #221 – @JacobStoller, “The #Lean CEO”

My guest for episode #221 is Jacob Stoller, author of a book that was just released: The Lean CEO: Leading the Way to World-Class Excellence. It’s available now through Amazon or you can learn more through his book’s website. As Jacob explains, he’s a journalist, not a Lean practitioner, and he interviewed CEOs across different industries to […]

[Video] Kim Barnas on Moving Beyond Heroics and on to Lean Management

[Video] Kim Barnas on Moving Beyond Heroics and on to Lean Management

Today, I’m traveling to Orlando for the annual Society for Health Systems conference. I hope to see some of you there! Joe Swartz and I will be giving a short talk on coaching staff and leaders in Kaizen-style continuous improvement. One of the keynote speakers will be Kim Barnas, a former executive at ThedaCare and […]

By February 18, 2015 0 Comments Read More →
Must Listen: CBC Radio Piece on #Lean in Ontario, ThedaCare, and Saskatchewan

Must Listen: CBC Radio Piece on #Lean in Ontario, ThedaCare, and Saskatchewan

I was thankful to find this CBC Radio news story / podcast from the program “White Coat Black Art,” hosted by Dr. Brian Goldman: The Toyota Way for Healthcare It’s just under 30 minutes long and I think it’s a “must listen.” You can also get this through iTunes and your iOS device. read more

By November 13, 2014 5 Comments Read More →