Lean thinkers do their best to avoid blaming individuals for systemic problems. This lesson comes also from W. Edwards Deming who was deeply influential on Toyota.
It’s easier said than done. Old habits die hard. We all sometimes find ourselves thinking blaming thoughts instead of thinking about the system and how that contributes to the problem or scenario.
#TBT: Don’t Blame the Kicker, Don’t Blame the Oscar Presenter, and Don’t Blame the Healthcare Professional
Today's Post in <50 words: Lean thinkers don't blame individuals who are in a bad system, whether that's a presenter at Oscars, a kicker in a football game, or a healthcare professional in a hospital.
While I'm writing here about Northwestern men's basketball learning from Duke (without copying everything), the same ideas apply if you're Ford learning from Toyota or a hospital learning from ThedaCare.
Sunday is the Super Bowl here in the United States.
Past Super Bowl games and telecasts have led to some Lean-related posts.
Below is a collection of those posts.
What will happen this Sunday? Another example of error proofing (or a lack thereof)? An example of poor process? Commercials that touch on Lean? Or just a good game?
Domonique Foxworth, who earned an MBA from Harvard Business School after his NFL playing days, says, "... there are competitive advantages to be gained in the way that organizations are run.”
Snapping a historic 108-year drought, a small hospital, Chicago Community Use Bariatric Health Services (CUBS), implemented their first employee-driven improvement idea Wednesday night, breaking a long curse.
Mark’s Note: Today’s post is by a new guest contributor, Tom Gormley. I first met Tom back in 2009 or 2010 when my wife and I were in Boston for the year. He was in the process of switching into healthcare and he has had a few roles with different health systems since then. You can read his short bio here or a full bio as a PDF.
Were there Lean ideas to be found in a tour of AT&T Stadium and an AME Conference speech by NFL great Emmitt Smith?
I saw this article the other day on Deadspin, one of my favorite non-Lean blogs/sites.
Bill Belichick, head coach of the New England Patriots, got really frustrated with an NFL-provided Microsoft Surface tablet. As with many technology issues, it wasn’t the first time he experienced a problem.
Bad Systems & Training, Weak Problem Solving, and Poor Supervision Cause Cancelation of NFL Pre-Season Game?
The cancelation of a meaningless NFL
exhibition pre-season game is probably one of the least important problems in the world. But, it happened recently and the “comedy errors” is interesting to think about.
I recently saw some updates and new details related to some topics I’ve covered here on the blog, so I’m combining them into this batch update.
In this post, we cover everything from a hospital NICU, to baseball, to healthcare waiting times and a scandal there that won’t die.
After living in San Antonio for almost four years, my wife and I will finally be settled into the DFW area by the end of March. There’s a lot we will miss about San Antonio and that includes the San Antonio Spurs. Even if you’re not into the NBA, it’s basically a civic obligation to cheer for the Spurs and to attend a game here and there. It’s a very similar community feeling like they have about the Green Bay Packers up in that part of Wisconsin.
When we see a simple error, even in something as silly as sports memorabilia, we would ask "why?" or "how?" instead of "who?" Blaming individuals doesn't help...
Here is a post from today's date, October 28, from last year. Organizations get in trouble when they copy a Lean tool or method and they don't have the entire system and mindset in place. It's a Catch 22 -- we want to learn from others...
Here is a post from today’s date, October 26, back in 2011. With the World Series starting tomorrow, will anything similar happen or have teams learned from past mistakes that others have made?
...this WSJ article caught my attention: "The Coach Who Won't Leave the Locker Room." The sub headline is "Why Carolina Panthers' Ron Rivera has become obsessed with integrating himself into his players' personal workspace." An NFL coach is at "the gemba" during a game, of course...
Many of you don’t care about football, but you might find it interesting, as I did, to learn that Northwestern’s defensive coordinator Mike Hankwitz is apparently a fan of Kaizen...
And the idea of knowing why... again that's an old desire. It's not just a recent discovery of Simon Sinek and the outstanding book Start with Why (my friends at Gemba Academy have a podcast interview with him coming soon). Why are we doing something? Why are we starting this company? That's an old tale... are you breaking rocks or building a cathedral?