Last night, my co-author Joe Swartz and I were able to formally receive the Shingo Research and Professional Publication Award for our book Healthcare Kaizen. We learned about this recognition about a year ago and received the formal recognition last night, including a very cool crystal book.
Here are a few upcoming free webinars that I am participating in… I hope you are interested and can attend:
Mark Graban & Joe Swartz – Healthcare Kaizen
Join Shingo Research Award recipients, lean experts and authors of Healthcare Kaizen, Mark Graban and Joe Swartz, as they present an hourlong Shingo-sponsored live webinar. Whether you are in healthcare, manufacturing, financial services or any other industry, Mark and Joe are sure to provide practical insights that you can put to work right away.
Mark’s Note: Today’s post is by a regular guest contributor, Christina Kach. I was disappointed that I couldn’t attend this year’s event in Massachusetts, but I was happy that Christina put together this summary.
Last week I had the pleasure of attending the Northeast Shingo Prize Conference in Hyannis, Massachusetts. Over the course of two days, I was able to meet some exceptional individuals working in the world of Continuous Improvement. I experienced thoughtful, passionate speeches from a talented group of presenters. In this article, I wanted to share some of the resounding themes and personal highlights from the conference.
My co-author Joe Swartz and I are happy to announce that our book Healthcare Kaizen was named a recipient of the prestigious Shingo Professional Publication and Research Award. The award will be formally presented to the co-authors in early 2014 at the Shingo Prize annual conference. A formal release will be coming out in a few weeks, but we were told we could share this news.
Joe and I are honored by this designation and we thank our mentors and teachers, including Norman Bodek and Masaaki Imai, both of whom contributed “front matter” to be included in our book. Thank you, thank you to them.
Dr. W. Edwards Deming‘s last book was The New Economics for Industry, Government, Education. In Chapter 5, Deming writes, “Transformation in any organization will take place under a leader. It will not be spontaneous.” A leader “possesses knowledge, personality, and persuasive power.”
How does a leader accomplish transformation?
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My guest for podcast #173 is Alan Gleghorn, CEO of Christie Clinic in central Illinois. Alan is one of the keynote presenters at the upcoming Lean Healthcare Transformation Summit, to be held June 5-6, 2013 in Orlando. Alan has been CEO for 14 years, leading Christie Clinic in their Lean journey that started in 2005 when he saw ThedaCare’s current CEO Dr. Dean Gruner present at a conference.
In this episode, Alan talks about how they got started with Lean, what they learned from Autoliv and the Shingo Prize assessment process (being the first healthcare organization to do that). He also talks about his Summit keynote and how their work with Accountable Care Organizations is leading to better value and outcomes for patients.
For a link to this episode, refer people to www.leanblog.org/173. You can also listen to an
Yesterday was an outstanding day at the Northeast Shingo Prize Conference in Worcester, Massachusetts – my first time attending and speaking at this event. It’s always great to see Bruce Hamilton (of “Toast Kaizen” fame) and the rest of the GBMP team, along with the great people from the Shingo Prize. You know it’s the NORTHEAST Shingo when people talk about “going to the gember to see wheh Toyoter builds its cahs.” :-)
I’m going to share some of the key quotes and highlights from what I tweeted yesterday.
Even with American Airlines’ problems, I made it to Worcester, MA without any trouble, where I’m speaking this afternoon at the 2012 Northeast Shingo Prize annual conference about “putting the continuous back into continuous improvement.” I’ve already run into Chet Marchwinski from LEI and fellow author Gwendolyn Galsworth. I’ll do a blog post later Tuesday about some of the speakers and people I talk to (including Jane Bulnes-Fowles from LEI and guest blogger Christina Kach)
I hope you’ll join me and a lot of Lean friends at the 2012 Northeast Shingo Prize Conference, to be held in Worcester, MA September 25 and 26.
Congratulations to Dr. John Toussaint and Roger Gerard, co-authors of the outstanding book, On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry, for being one of this year’s recipients of the Shingo Research and Professional Publication Award (as announced by LEI). Congrats also go to whole team of people who were involved from ThedaCare and the Lean Enterprise Institute.
Conflict of interest disclosure: I played a small role in reviewing and giving feedback on drafts when I was employed by LEI, but I receive no financial compensation for this work.
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Episode #137 is a chat with Jerry Bussell, founder of the Jacksonville Lean Consortium. I’ve met and talked with Jerry many times through LEI, so I’m thrilled to finally get him on the podcast. Jerry is a retired Medtronic executive (leading Lean efforts in a unit that won the Shingo Prize), he’s now doing work with healthcare quality improvement, he’s writing a new book, and he’s speaking at the Lean Transformation Summit next month in Jacksonville.
For a link to this episode, refer people to www.leanblog.org/137.
For earlier episodes, visit the main Podcast page, w
Episode #111 brings us some time with Professor Jeffrey Liker from the University of Michigan, the well-known author of many books in the The Toyota Way series. You can see Dr. Liker talk at the upcoming Shingo Prize Conference (hope to see you there!).
Click to play:
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Today, we are talking about his TWO upcoming books: The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance and Toyota Under Fire: Lessons for Turning Crisis into Opportunity. The second book was clearly written in response to Toyota’s recent challenges and Dr. Liker has some very strong perspectives to share here in this podcast. What was his take on Toyota’s recalls and quality problems? Why does he think that Toyota was singled out as a “scapegoat” to be “taken down”? Does he think Toyota really will emerge stronger from these challenges?
I’ll start the week with another post about my tour of the TMMTX (Toyota Motor Manufacturing Texas) plant in San Antonio. Today I’ll write about the visitor center – other than having Toyota vehicles on display, what does the company emphasize with the general public? Not surprisingly, to this readership, there was a big focus on the Toyota Way and the Toyota Production System.
One of the concepts and phrases that visitors see is “Respect for People.” I was very glad to see that.
Episode #94 of the LeanBlog Podcast is here and our guest is Robert Miller, Executive Director of the Shingo Prize for Operational Excellence. Bob was previously a guest for Podcast #59, talking about changes to the Shingo Prize criteria. Here, we are talking as a follow up to my discussion with Dr. Stephen Covey in Podcast #91.
Click to play:
MP3 File (run time 24:13)
Bob tells me some of the background and history about how Dr. Covey became involved with the Shingo Prize and how he became a professor at the John M. Huntsman School of Business at Utah State University. Bob also talks about some of the future hopes and plans for Dr. Covey’s involvement with the Shingo Prize.
One of the more interesting things that Dr. James said was something he prefaced as saying it would be a criticism of Lean. Dr. James seems generally very supportive of Lean and TPS as a helpful force in healthcare, but he has reasonable criticisms — criticisms not of “lean” itself but of “lean as commonly practiced in this country.”
In Dr. James’ view, Lean has three pillars:
- Flow & standardized work
- 100% participation
- Mass customization
James’ criticism is when only the first pillar is emphasized. Focusing on flow with out staff engagement and flexibility does sound more like “L.A.M.E.” (Lean as Misguidedly Executed) than real Lean.
At last week’s Shingo Prize conference, I was very excited to meet Dr. Stephen Covey (my podcast is here), but I was just as excited, if not more so, to meet Dr. Brent James, the noted healthcare quality expert from the Intermountain Healthcare system. Dr. James was on the cover of the New York Times Sunday magazine in November 2009 with the cover headline: “If healthcare care is going to change, his ideas will change it.”
Almost every healthcare quality leader I’ve met in the Lean world has gone through Dr. James’ famous quality improvement class in Utah, as described in the book The Best Practice: How the New Quality Movement is Transforming Medicine.
I’ll share some notes I took during his breakfast talk last Thursday.
Episode #91 is a very special one-on-one conversation with Dr. Stephen Covey, recorded at the Shingo Prize Conference in Salt Lake City last week. My main question to Dr. Covey was to ask his thoughts on Toyota’s “Respect for People” principle, sometimes called ‘Respect for Humanity.” You can listen to the audio or you can read a transcript below in this post.
Click to play:
MP3 File (run time 10:40)
After the chat with Dr. Covey, I share a few thoughts at the end of the podcast about Dr. Covey’s work and Lean, along with a little background about the interview and my personal reaction to speaking with him.
A partial transcript of the conversation:
I’m here at the Shingo Prize conference for the second year in a row. Lots of good networking and talks/panels. I’ll share a few quotes and highlights, along with a picture of my friend and sometimes guest blogger, Adam Zak.
This post (and part 2, to come) will include:
- Notes from Bruce Hamilton’s talk
- Former HHS Secretary Michael Levitt’s comments on healthcare
- A few follow ups on the healthcare panel discussions
- Dr. Stephen Covey