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Tag: Respect for People

Martin Luther King Jr. Day – Keep Moving Forward

Martin Luther King Jr. Day – Keep Moving Forward

Let’s commemorate the national holiday for Dr. King with a look back at my post from last year: A Lean Lesson from Dr. Martin Luther King, Jr. And, a quote that should remind folks of Kaizen and continuous improvement: (hat tip to Allison Meyers)   About LeanBlog.org: Mark Graban is a consultant, author, and speaker […]

By January 21, 2013 0 Comments Read More →
My Human Error with my Keurig

My Human Error with my Keurig

Here’s a funny one… I was dragging a bit, working from home, and was ready for a mid-afternoon cup of coffee via my Keurig (see a great Evolving Excellence blog discussion – in the comments – about the waste or value of single cup makers. I placed a mug under the spout and hit the […]

By December 20, 2012 13 Comments Read More →
Guest Post: The Risk of Ignoring Muri

Guest Post: The Risk of Ignoring Muri

Today’s guest post is by author  Natalie Sayer, who was my guest for  Podcast #145.   While doing research for another project, I had the opportunity to watch the move Happy, a documentary looking at the science of happiness around the world.  If you have not had the chance to see the movie, I highly […]

By November 29, 2012 7 Comments Read More →
Guest Post: Respect for People Goes in All Directions

Guest Post: Respect for People Goes in All Directions

Today’s guest post is by Natalie Sayer, who was my guest for Podcast #145.   Most of the literature I read about “Respect for People” has an inference that it is uni-directional or bidirectional tied to the organizational hierarchy.   I challenge this inference, because within an organization multitudes of informal leaders make or break […]

By October 26, 2012 0 Comments Read More →
Guest Post: 7 tips for Communicating in a Brain-Friendly Way

Guest Post: 7 tips for Communicating in a Brain-Friendly Way

Mark’s note:  I’m back from vacation, but I have a few more great guest posts today and tomorrow as I get back into working mode. I’ll be back on Monday. Liz Guthridge is a returning guest blogger — “The Lean Communicator.” By Liz Guthridge of Connect Consulting Group “Respect people’s prefrontal cortex” should be a […]

By October 11, 2012 1 Comments Read More →
“L.A.M.E.” in the News; These Three Articles Get Lean Wrong

“L.A.M.E.” in the News; These Three Articles Get Lean Wrong

As the creator of the admittedly awkward L.A.M.E. acronym (meaning Lean As Mistakenly Explained or Lean As Misguidedly Executed), one burden is that I often get emails tipping me off to L.A.M.E. sightings. In a nutshell, it’s L.A.M.E. when a company does something awful that’s not at all in line with accepted Lean or “Toyota […]

By September 14, 2012 12 Comments Read More →

Goodbye Dr. House, Hello “Respect for People”

Dr. Robert Wachter has a great column in today’s USA Today: “Column: Gregory House M.D.: RIP” and it’s republished on his blog, with its own comment section. I wrote a comment, which is await moderation, and I’ll repost it here…. also curious to hear your comments on his blog or here on mine. From his […]

“Lean Effort Pays Big” in a Colorado Springs Hospital

“Lean Effort Pays Big” in a Colorado Springs Hospital

Thanks to blog reader Justin Lewis for sending me a link to a post on his hospital’s blog — from Memorial Health System in Colorado Springs: “Lean Effort Pays Big.” Justin leads Memorial’s “Lean Team” and shared their success story. They applied the dual Lean/Toyota Production System principles of continuous improvement and “respect for people” […]

My Essay in Naida Grunden’s New Book on Lean Design – Be Lean not L.A.M.E.

My Essay in Naida Grunden’s New Book on Lean Design – Be Lean not L.A.M.E.

I’m in Las Vegas, speaking today to close the Lean Healthcare PowerDay event. There are many great speakers, including Dr. Richard Shannon, Dr. David Munch, and my good friend and fellow author, Naida Grunden. Click on their names to listen to my prior podcasts with them. I’ll be doing another podcast with Naida and her […]

Video: Salem Health CEO & Senior Leaders Comments About Visiting Japan

Video: Salem Health CEO & Senior Leaders Comments About Visiting Japan

As described on the YouTube page for this video, a group of Salem Hospital (Oregon) staff members (senior leaders, front-line staff, clinicians) visited Japan in 2011 to study Lean and Kaizen (continuous improvement): “Salem Hospital leaders reflect on strategic trip to Japan.” As the CEO Norm Gruber says at the beginning was “an experiment” but […]

By February 1, 2012 1 Comments Read More →
A Reinforcing Loop of Kaizen and Respect

A Reinforcing Loop of Kaizen and Respect

We are going through the editing and typesetting process for our upcoming book Healthcare Kaizen  this week. After not really looking at the manuscript for a few months, a particular line stood out and made me think, as it’s the description of a “chicken and egg” dynamic – what comes first in Lean, TPS, and […]

By January 31, 2012 5 Comments Read More →
Lean in the Livonia Public Schools

Lean in the Livonia Public Schools

I grew up in Livonia, Michigan, where I was fortunate to have an outstanding public school education (without the district, to my knowledge, needing teacher “pay for performance” or such silliness during the 1980s). In the past year, I’ve heard of some initial training that a friend of mine in the Lean community was doing […]

By January 23, 2012 7 Comments Read More →
A Lean Lesson from Dr. Martin Luther King, Jr.

A Lean Lesson from Dr. Martin Luther King, Jr.

As we commemorate  the Martin Luther King Jr. Day holiday, this quote caught my eye, from one of Dr. King’s Letters from a Birmingham Jail. Dr. King wrote, in part: “…the  means we use must be as pure as the ends we seek.” He’s referring to non-violent means for driving societal change. This is a […]

By January 16, 2012 4 Comments Read More →
An Inc. “Best Small Company Workplace” & Their Lean Culture

An Inc. “Best Small Company Workplace” & Their Lean Culture

As I was cleaning out a pile of stuff in my office, I found an unread issue of Inc. magazine from June 2011. One of their “Best Small Company Workplaces” was Hopkins Printing in Columbus, Ohio: “Survival of the Smartest: Hopkins Printing has staked its future on cross-training.“) Far too often, “best workplaces” profiles focus […]

By January 10, 2012 3 Comments Read More →
What can Golf Cart do for you?

What can Golf Cart do for you?

Readers outside the U.S. might not know the UPS advertising slogan of “What Can Brown Do For You?” This often refers to the iconic brown trucks that deliver packages (and the brown uniforms of the employees). One of the challenges UPS faces is the busy holiday shipping season. As this article points out, they will […]

By December 22, 2011 3 Comments Read More →
A Good Lean Healthcare Journal Article with a Puzzling Title

A Good Lean Healthcare Journal Article with a Puzzling Title

Thanks to the readers who sent this article my way and thanks to the authors for mentioning and citing my book, Lean Hospitals. The article “Finding a Balance between “Value Added” and Feeling Valued: Revising Models of Care, The human factor of implementing a quality improvement initiative using Lean methodology within the healthcare sector” appeared […]

By December 15, 2011 2 Comments Read More →

Norm Bodek & The Harada Method – Article and Free Webinar

Reminder: The charity Lean auctions run through Sunday night… See the blog post or go right to eBay. Our good friend Norman Bodek asked me to share this with you about the Harada Method, which (as he says) “promises to create workers who are masters of their positions and champions of continuous improvement — at […]

By October 28, 2011 3 Comments Read More →

Waste & Respect for People in Hospice or a Dell Factory

I’ve recently had an email exchange with a retiree who is volunteering in a non-profit hospice care facility. I’m sharing this thoughts with his permission. It sounds like there’s often nothing for the volunteers to do and the leaders aren’t very keen in listening to ideas that the correspondent or their fellow volunteers have for […]

By August 25, 2011 2 Comments Read More →