Tag: Respect for People

Dilbert’s Boss Wonders Why His “Half-Wits” Aren’t Creative

Dilbert’s Boss Wonders Why His “Half-Wits” Aren’t Creative

There were a few great Dilbert cartoons this week that are relevant to Lean culture discussions. Even when the cartoons aren’t directly Lean related (as these are), we can still find thought-provoking ideas related to Lean. Thursday:   Managers can’t force creativity. When you put pressure on people – through unrealistic deadlines, targets and quotas, […]

By November 23, 2013 1 Comments Read More →
The Power of Asking “What Do You Think?”

The Power of Asking “What Do You Think?”

Mark’s post: I’m still away on vacation, but happy to have some guest bloggers, including Chad Walters. Unlike his past posts, today’s not about Lean in sports… and I think you’ll enjoy it. Obviously one of the most important questions we ask in the field of continuous improvement is “Why?” and for very important reasons […]

By November 1, 2013 4 Comments Read More →
Great Question from the ThedaCare Weekly Report Out – Respect

Great Question from the ThedaCare Weekly Report Out – Respect

I had a chance again today to attend ThedaCare’s weekly “report out” where a few hundred people gather in an auditorium to review and celebrate their “rapid improvement events” from the past week. I think everybody should make the trip to Appleton to attend one of these (as they are open to the public). It’s […]

By October 4, 2013 2 Comments Read More →
The Term “Lean Production” is 25 Years Old – Some Thoughts on the Original John Krafcik Article

The Term “Lean Production” is 25 Years Old – Some Thoughts on the Original John Krafcik Article

People often ask me where the term “Lean” comes from. It’s not an acronym, so it shouldn’t be spelled “LEAN” (but it often is). Lean is not a synonym for “lacking or deficient” in resources, as some dictionaries will tell you or as it gets used in news headlines about “surviving the lean economy.” The […]

By September 23, 2013 11 Comments Read More →
Dr. Deming’s “Role of a Manager of People”

Dr. Deming’s “Role of a Manager of People”

Dr. W. Edwards Deming‘s last book was The New Economics for Industry, Government, Education. In Chapter 5, Deming writes, “Transformation in any organization will take place under a leader. It will not be spontaneous.” A leader “possesses knowledge, personality, and persuasive power.” How does a leader accomplish transformation? About LeanBlog.org: Mark Graban’s passion is creating […]

Toyota Brings TPS & The Toyota Way to India – The Same Familiar Principles

Toyota Brings TPS & The Toyota Way to India – The Same Familiar Principles

Here’s a fascinating article: “How Toyota brought its famed manufacturing method to India.” The piece starts with a story about a classic Toyota management practice — “Genchi Genbutsu, or on-site inspection, which is at the core of the Toyota Production System (TPS). Nakagawa, who has been a TPS practitioner for four decades, doesn’t believe in […]

“Respect for People” in Healthcare

“Respect for People” in Healthcare

There’s an excellent blog post on the Virginia Mason Medical Center site: “Does respecting co-workers make patients safer?” As a leader in adopting and adapting Toyota management methods to healthcare, Virginia Mason understands that “respect for people” is a core part of this philosophy (as I’ve recently blogged about). Respectful behavior is an active choice […]

Tips for Shadowing in Healthcare

Tips for Shadowing in Healthcare

“Shadowing” is a very powerful method. In a healthcare setting, we can shadow patients or staff to better understand the “current state” of how healthcare is delivered. This allows us to identify waste and opportunities for improvement. We want to see reality rather than make assumptions about how things work – this is the practice […]

Lean is Patient, Lean is Kind

Lean is Patient, Lean is Kind

Today I’m linking to a guest post that I wrote for my friend Marc Rouppe van der Voort who works at St. Elisabeth Hospital (Tilburg, Netherlands) and has a blog in Dutch (with auto Google translation). Marc used to maintain a separate blog in English  (which he stopped because Google does such a good job he […]

Photos from the Toyota San Antonio Plant Visitor Center

Photos from the Toyota San Antonio Plant Visitor Center

Following up on my recent post on the tour of the Toyota Motor Manufacturing Texas (TMMTX) plant in San Antonio, here are some pictures from the visitor center… You can compare this to what was displayed at the Toyota Museum in Nagoya, Japan and two pictures (in this post) from the visitor center of a […]

Toyota, Respect for People (or “Humanity”) and Lean

Toyota, Respect for People (or “Humanity”) and Lean

A principle that has been often discussed (and hopefully practiced) in the Lean community over the past few years is usually described as “respect for people.” A certain British rabble rouser recently said at a Lean conference “all this respect for people stuff is horse sh*t,” and that it is a “conventional Western management interpretation.” […]

By February 26, 2013 34 Comments Read More →
Martin Luther King Jr. Day – Keep Moving Forward

Martin Luther King Jr. Day – Keep Moving Forward

Let’s commemorate the national holiday for Dr. King with a look back at my post from last year: A Lean Lesson from Dr. Martin Luther King, Jr. And, a quote that should remind folks of Kaizen and continuous improvement: (hat tip to Allison Meyers)   About LeanBlog.org: Mark Graban’s passion is creating a better, safer, […]

By January 21, 2013 1 Comments Read More →
My Human Error with my Keurig

My Human Error with my Keurig

Here’s a funny one… I was dragging a bit, working from home, and was ready for a mid-afternoon cup of coffee via my Keurig (see a great Evolving Excellence blog discussion – in the comments – about the waste or value of single cup makers. I placed a mug under the spout and hit the […]

By December 20, 2012 13 Comments Read More →
Guest Post: The Risk of Ignoring Muri

Guest Post: The Risk of Ignoring Muri

Today’s guest post is by author  Natalie Sayer, who was my guest for  Podcast #145.   While doing research for another project, I had the opportunity to watch the move Happy, a documentary looking at the science of happiness around the world.  If you have not had the chance to see the movie, I highly […]

By November 29, 2012 7 Comments Read More →
Guest Post: Respect for People Goes in All Directions

Guest Post: Respect for People Goes in All Directions

Today’s guest post is by Natalie Sayer, who was my guest for Podcast #145.   Most of the literature I read about “Respect for People” has an inference that it is uni-directional or bidirectional tied to the organizational hierarchy.   I challenge this inference, because within an organization multitudes of informal leaders make or break […]

By October 26, 2012 0 Comments Read More →
Guest Post: 7 tips for Communicating in a Brain-Friendly Way

Guest Post: 7 tips for Communicating in a Brain-Friendly Way

Mark’s note:  I’m back from vacation, but I have a few more great guest posts today and tomorrow as I get back into working mode. I’ll be back on Monday. Liz Guthridge is a returning guest blogger — “The Lean Communicator.” By Liz Guthridge of Connect Consulting Group “Respect people’s prefrontal cortex” should be a […]

By October 11, 2012 1 Comments Read More →
“L.A.M.E.” in the News; These Three Articles Get Lean Wrong

“L.A.M.E.” in the News; These Three Articles Get Lean Wrong

As the creator of the admittedly awkward L.A.M.E. acronym (meaning Lean As Mistakenly Explained or Lean As Misguidedly Executed), one burden is that I often get emails tipping me off to L.A.M.E. sightings. In a nutshell, it’s L.A.M.E. when a company does something awful that’s not at all in line with accepted Lean or “Toyota […]

By September 14, 2012 12 Comments Read More →

Goodbye Dr. House, Hello “Respect for People”

Dr. Robert Wachter has a great column in today’s USA Today: “Column: Gregory House M.D.: RIP” and it’s republished on his blog, with its own comment section. I wrote a comment, which is awaiting moderation, and I’ll repost it here…. also curious to hear your comments on his blog or here on mine. From his […]