Tag: Respect for People

Gene Wilder, #Lean, and #LeanStartup Thoughts on Wasting Time and Lives

Gene Wilder, #Lean, and #LeanStartup Thoughts on Wasting Time and Lives

The famed actor and comedian Gene Wilder passed away this week at age 83. I think of him primarily as an actor from the classic movies from Mel Brooks, “Blazing Saddles” and “Young Frankenstein,” although he’s also known for many other films, along with work on stage and as a writer. read more

By August 31, 2016 2 Comments Read More →
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

A number of you emailed me about this report in the Detroit News. I grew up in Detroit and my first job was as a carrier for the News. Loved ones have received care from the Detroit Medical Center system… not that you’d want to read about problems like this at any hospital: “Dirty, missing […]

By August 29, 2016 9 Comments Read More →
RIP Jess Jacobs (#UnicornJess): The Healthcare System Wasted Her Time, But She Inspires Many to Fix the System

RIP Jess Jacobs (#UnicornJess): The Healthcare System Wasted Her Time, But She Inspires Many to Fix the System

A while ago, I found this blog post by Jess Jacobs about a hospital wasting her time. I think it was probably shared by our mutual friend, e-Patient Dave deBronkart. As sometimes happens around here, I find something really compelling and well-written and I forget to share it on the blog. That happened this time (although […]

By August 16, 2016 5 Comments Read More →
What Happens to Leaders Who Don’t Listen?

What Happens to Leaders Who Don’t Listen?

There’s a lot of silly stuff that people post that appears on the LinkedIn main page when I log in, between narcissistic selfies and urban legends like the one about Bill Gates and his daughter that’s making the rounds. But, occasionally there’s a real gem… this time an image shared by Shellie McKinney, an H.R. […]

This Doctor is Upset About Something, But It Doesn’t Really Sound Like Lean

This Doctor is Upset About Something, But It Doesn’t Really Sound Like Lean

Now, there’s a story written by an emergency medicine physician, Dr. Brad Cotton, that appears in a publication called “Emergency Medicine News” — FIRST PERSON: ‘We Fired Our Hospital’…

If Your Hospital Wants to “Implement #Lean,” You Need to Learn This Lesson from Toyota

If Your Hospital Wants to “Implement #Lean,” You Need to Learn This Lesson from Toyota

I’ve written before about the subject of hospitals “flexing” nurses and employees. I’ve criticized flexing (or the practice of sending employees home early because patient census is low) and I’ve pointed out that it’s not keeping with “Lean” principles to “save money” by sending people home early.

The Biggest “Bang for Your Lean Buck?” Respecting Your People

The Biggest “Bang for Your Lean Buck?” Respecting Your People

Mark’s note: Today’s post is a guest contribution from Paul Critchley. Check out his previous posts here. As a long time Lean practitioner (and now Lean consultant), I have been asked lots of questions about Lean over the years. There’s one I have gotten more often than the others, though, especially from business owners and […]

Guest Post: Is Your Organization Practicing “Unlean Lean”?

Guest Post: Is Your Organization Practicing “Unlean Lean”?

Mark’s note: Today’s post is something that Drew Locher originally published in his email newsletter (sign up here), but he’s allowing me to post it here. I’ve met Drew through the Lean Enterprise Institute, as we’re both LEI faculty members, and we’ve crossed paths as various conferences. His newsletter resonated with me because it parallels my […]

By February 11, 2016 0 Comments Read More →
Key Tweets from @MarkGraban – Week of October 12, 2015: Toyota, Twitter, and Respect

Key Tweets from @MarkGraban – Week of October 12, 2015: Toyota, Twitter, and Respect

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow me @MarkGraban and join the fun and the conversation…

By October 18, 2015 0 Comments Read More →
So-Called “Just in Time” Retail Staff Scheduling is not #Lean At All

So-Called “Just in Time” Retail Staff Scheduling is not #Lean At All

Stories like this have been in the news before, but this was circulating the past few days: “Why erratic schedules are one of the worst parts of low-wage work.” The story refers to so-called “just-in-time” scheduling techniques that jerk employees around and disrupt lives. read more

By August 21, 2015 8 Comments Read More →
Throwback Thursday: How My Blog Rant Helped Keep an Office 5S Initiative from Being “L.A.M.E.”

Throwback Thursday: How My Blog Rant Helped Keep an Office 5S Initiative from Being “L.A.M.E.”

It’s time for another Throwback Thursday where I revisit a blog post from the past. To the left, that’s a baby Mark Graban… probably not actually thinking about Lean. I referenced this post in my recent Keith Olber-Lean parody video… the post goes all the way back to 2007, the early days of Lean Blog: […]

Visiting MIT, Learning about “The Good Jobs Strategy” for Retail (and Healthcare?)

Visiting MIT, Learning about “The Good Jobs Strategy” for Retail (and Healthcare?)

Last week was an amazing week of learning and networking. I was in Dallas for the Lean Healthcare Transformation Summit (as I wrote about). As I mentioned yesterday, it was also my wife’s five year reunion from her MIT master’s program. As I also mentioned, I nerded out and sat in on a number of […]

First Look: “Management on the Mend” by Dr. John Toussaint

First Look: “Management on the Mend” by Dr. John Toussaint

At this year’s Lean Healthcare Transformation Summit (see my summary here) Dr. John Toussaint talked about and introduced his newly released book Management on the Mend, a follow up to 2010’s On the Mend. Summit attendees received a copy of the book, so they’re the first to have a chance to read this important work. read more

10 Key Lean Mindsets for Factories, Hospitals, Startups, and More

10 Key Lean Mindsets for Factories, Hospitals, Startups, and More

Here’s my latest post for LinkedIn through their “Influencers” series. It might be old hat to readers of this blog, but I hope what I shared is useful for a wider audience that I have there. 10 Key Lean Mindsets for Factories, Hospitals, Startups, and More Feel free to comment there at LinkedIn or here […]

Podcast #221 – @JacobStoller, “The #Lean CEO”

Podcast #221 – @JacobStoller, “The #Lean CEO”

My guest for episode #221 is Jacob Stoller, author of a book that was just released: The Lean CEO: Leading the Way to World-Class Excellence. It’s available now through Amazon or you can learn more through his book’s website. As Jacob explains, he’s a journalist, not a Lean practitioner, and he interviewed CEOs across different industries to […]

We Can’t Ignore “Lean Horror Stories” or That Cheeseburger Ain’t Healthy Eatin’

We Can’t Ignore “Lean Horror Stories” or That Cheeseburger Ain’t Healthy Eatin’

When people ask me why I do what I do, my first answers are: improving patient safety creating better workplaces for people It’s as simple as that. Those are the important problems that I’m passionate about (and have been able to help fix, at least in some local situations). At a more global scale, too […]

#ThrowbackThursday: #Lean Manufacturing Training from 2002

#ThrowbackThursday: #Lean Manufacturing Training from 2002

It’s time for another “Throwback Thursday” post, which is, as always, accompanied by one of my thoughtful-looking baby pictures :-) Back in 2002, back when I worked for a software startup, Factory Logic, I was able to sit in on some Lean training that was created and presented by a large electronics manufacturer that will remain […]

10 Ways That Lean Concepts Respect & Support Healthcare Staff

10 Ways That Lean Concepts Respect & Support Healthcare Staff

Lean provides a philosophy and a management model that should be nothing but good for staff and patients. The idea of “respect for people” might sound nice in principle, but what does it mean in a practical sense…