Tag: Quality

This article caught my eye recently: Doctors usually think bigger hospitals offer better surgery. Turns out, we’re wrong. (via Vox)

Continuing my series of blog posts about my July trip to China, today's post is about the second city I visited: Shanghai. This post...

We'll probably also talk about this article that was published yesterday on QualityDigest.com: "Lean Is About Quality, Not Just Speed or Efficiency... in Factories or in Hospitals" It might ruffle some feathers, but oh well.

Thanks to this post by Bruce Hamilton (aka "Toast Guy" or "Old Lean Dude"), I was reminded of the old General Motors effort, spearheaded...

As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog about. This slows...

I think I'm done complaining about Frontier Communications on Twitter. It's been a very frustrating week, as I'm on day 6 of a complete...

As Patient Safety Awareness Week continues, thanks to all of you who shared this PBS News Hour story with me via email or Twitter....

Today is the first of two episodes that I'll post here during Patient Safety Awareness Week. I agree with the National Patient Safety Foundation...

A few weeks back, a number of you sent me this article from the New York Times: "Doctors Unionize to Resist the Medical Machine" The article...

It's very frustrating when I hear people in healthcare complain that their hospital or health system has equated Lean with cost savings -- only focusing on cost reduction or primarily focusing on it...

Episode #238 is a conversation with somebody I’ve wanted to talk with for a long time, Kevin Cahill. He is the executive director of the W. Edwards Deming Institute. He’s also a grandson of Dr. Deming! ...

When we see a simple error, even in something as silly as sports memorabilia, we would ask "why?" or "how?" instead of "who?" Blaming individuals doesn't help...