Tag: Quality

Why is the Hawthorne Effect Nothing to Brag About or Hope For?

Why is the Hawthorne Effect Nothing to Brag About or Hope For?

Forgive me for being a bit of an Industrial Engineering geek here in this post. After all, my bachelor’s degree is in Industrial Engineering, even though I sometimes get called “a healthcare guy” after focusing on healthcare for just about ten years now.

Why Would These Workplace Slogans Be Offensive to Employees?

Why Would These Workplace Slogans Be Offensive to Employees?

Reminder: I’m doing a webinar today with Dr. Greg Jacobson, CEO of KaiNexus, titled “How To Spread Continuous Improvement” and I hope you’ll join us. Register if you can attend live at 1 pm CDT or we’ll send you a link to the recording.

Guest Post: The one thing Lean Six Sigma got wrong about Lean

Guest Post: The one thing Lean Six Sigma got wrong about Lean

Mark’s Note: Today’s post is a guest post by Erwin van der Koogh, who comes to us from Australia. The thoughts and opinions here are his, although I agree with enough of it to publish it here. I’ll be participating in the discussion via comments and I hope you’ll join in.

Lean Factories and Lean Hospitals Are Safer and They’re Better Listeners

Lean Factories and Lean Hospitals Are Safer and They’re Better Listeners

When we introduce the idea of Lean to healthcare organizations, it’s very common for somebody (often a senior physician) to say something like,

“But we don’t want assembly line medicine.”

Podcast #218 – Karen Kiel-Rosser, Baldrige & Mary Greeley Medical Center

Podcast #218 – Karen Kiel-Rosser, Baldrige & Mary Greeley Medical Center

MP3 File (run time 33:49)

My guest for episode #218 is Karen Kiel-RosserVice President/Quality Improvement Officer at Mary Greeley Medical Center in Iowa. You can see her full bio below in this post. You might remember Karen from a recent post where she told a great story about putting patient safety first.

The One Thing Google Should Show When You Search for a Hospital

The One Thing Google Should Show When You Search for a Hospital

Today’s post is hosted over at LinkedIn, as part of my participation in the LinkedIn Influencers series.

The post is titled: “The One Thing Google Should Show When You Search for a Hospital.”

A Story About a Hospital Putting Safety First Over Patient Satisfaction

A Story About a Hospital Putting Safety First Over Patient Satisfaction

In yesterday’s blog post (“Safety is always our top priority” – From lip service to daily practice?“), I challenged hospital leaders to back up the “happy talk” with real action and stories about putting safety first. It’s easier said than done.

By February 26, 2015 6 Comments Read More →
Who Ever Asks “Let’s Plus/Delta” That Doctor Appointment or Hospital Stay?

Who Ever Asks “Let’s Plus/Delta” That Doctor Appointment or Hospital Stay?

It’s a pretty common facilitation technique to do a “plus / delta” discussion at the end of a meeting, exercise, etc.

In the plus column go the things that went well, were enjoyable, were helpful, and should repeated.

By February 17, 2015 10 Comments Read More →
Mark Graban Interviewed by Dr. Bob Wachter on Lean & Patient Safety

Mark Graban Interviewed by Dr. Bob Wachter on Lean & Patient Safety

I’m honored to have been interviewed by Dr. Robert Wachter for his “Web M&M” interview series on the AHRQ website.

In Conversation with…Mark Graban, MS, MBA

Dr. Wachter is a leader in the patient safety movement who I’ve respected and admired for quite a while. You can read his “Wachter’s World” blog and his book Understanding Patient Safety is very influential and a must-read. I’ve also had a chance to read an advance copy of his upcoming book The Digital Doctor: Hope, Hype, and Harm at the Dawn of Medicine’s Computer Agewhich I’m enjoying very much. I’ll be doing a podcast interview with Dr. Wachter in a few weeks.

By January 28, 2015 3 Comments Read More →
Looking back at the Toyota Tsutsumi plant tour, part 2

Looking back at the Toyota Tsutsumi plant tour, part 2

Last week, I wrote a post (part 1) looking back  at our visit to the Toyota Tsutsumi factory that was part of our Japan tour that took place two months ago now. See previous posts in this series. I’m going to try to do one post a week on this topic. If you’re in San Francisco, I’m giving a talk on Wednesday night about Lean, Japan, and ideas traveling back and forth across the Pacific.

By January 27, 2015 0 Comments Read More →
Tweets & Notes from a Patient Safety Conference

Tweets & Notes from a Patient Safety Conference

Today and tomorrow, I’m attending the “Patient Safety, Science & Technology Summit” in Irvine, California, as part of my role as a board member for the Louise H. Batz Patient Safety Foundation.

By January 23, 2015 0 Comments Read More →
Fear of speaking up is a broader problem, not just in military medicine

Fear of speaking up is a broader problem, not just in military medicine

Announcement: Dr. Greg Jacobson and I are doing a new webinar for KaiNexus on “More Leadership Behaviors That Create a Culture of Continuous Improvement‘” on January 27. It’s free… learn more and register here.

By January 13, 2015 5 Comments Read More →
“Quality Circles” Are Alive & Well in Japanese Organizations; We Might Call it A3 Problem Solving

“Quality Circles” Are Alive & Well in Japanese Organizations; We Might Call it A3 Problem Solving

One question I was asked to ask during my Japan trip was to see if “Quality Circles” are still active in Japanese companies. I think the term was brought to the U.S. in the 1980s and 1990s, but generally wasn’t widely adopted for a number of reasons – probably due to management mindsets and organizational culture, not a lack of willingness on the part of American workers. At GM in 1995, people talked about failed attempts at forming QCs (and management mainly blamed the workers, sadly).

By November 20, 2014 8 Comments Read More →
How Many Die From Medical Mistakes in U.S. Hospitals?

How Many Die From Medical Mistakes in U.S. Hospitals?

Note: This is being republished, with permission, under a Creative Commons license. See the original ProPublica page and comments.

by Marshall Allen ProPublica, Sep. 19, 2013, 10:03 a.m.by Charles Ornstein and Lena Groeger, ProPublicaby Dan Nguyen, Charles Ornstein and Tracy Weber, ProPublica by Robin Fields, Al Shaw and Jennifer LaFleur, ProPublica

“Healthy Debate” About Lean in Healthcare & Emergency Departments

“Healthy Debate” About Lean in Healthcare & Emergency Departments

I was recently interviewed by one of the reporters who put together this web article in Canada:

From the factory floor to the emergency department: Hospitals explore Lean method

The article highlights Lean success stories and it also raises some interesting challenges and data that question the approach.

By September 22, 2014 5 Comments Read More →
Why “More Nurses” Isn’t the Best Way to Solve What Ails Healthcare

Why “More Nurses” Isn’t the Best Way to Solve What Ails Healthcare

There are certainly many serious problems in healthcare. Let’s look at nursing, in particular. It’s a rewarding job, but it’s far more frustrating for nurses than it needs to be.

Nurses often don’t have enough time in the day (or in a given hour) to do all of their work the right way in the time available. I’ve worked with nurses who listed out all of the tasks they were supposed to do in an hour, from rounding on patients, giving medications, etc. and it added up to 80 minutes worth of work to be done in 60 minutes.

3 Ways to React to Human Error

3 Ways to React to Human Error

What happens when a mistake is made in your organization? How do you react when an error occurs?

A lab specimen gets mislabeled. The wrong product is shipped to the wrong customer. A patient is injected with the wrong medication.

Weird Al’s Hilarious “Mission Statement” Song & Video Mocks Corporate Buzzwords

Weird Al’s Hilarious “Mission Statement” Song & Video Mocks Corporate Buzzwords

“Weird Al” Yanokvic skewers corporate buzzwords in this new song and music video.

He also skewers the now-tired “hand writing on a white board” style of corporate videos, which I think is even more brilliant of him.