Tag: Quality

Parody Video: Keith Olber-Lean and the “Worst Persons in the Lean World.”

Parody Video: Keith Olber-Lean and the “Worst Persons in the Lean World.”

In this post, I’ll be presenting a parody video of Keith Olbermann‘s “worst persons in the sports world” videos. I don’t know how much overlap there is in people who read my blog and people who are fans of Olbermann. I’ve always been a big fan of Olbermann the sports guy… Olbermann the political commentator […]

See How a British Psychiatrist is Using LEGO Videos to Explain Lean Healthcare

See How a British Psychiatrist is Using LEGO Videos to Explain Lean Healthcare

A collection of creative videos was recently brought to my attention and I’d like to share them here. They are created by Dr. Mark Harrison (@leanpsychiatry), a psychiatrist for an NHS Trust. He created the videos by taking photos of LEGO creations and adding voiceover. It’s amazing that we all have the technology required to […]

“How do you deliver quality and value to market quickly?” – Steve Spear at MIT

“How do you deliver quality and value to market quickly?” – Steve Spear at MIT

When I was back at MIT earlier this month, I really enjoyed the lectures that I was able to attend. See my notes from Professor Zeynep Ton’s talk on “The Good Jobs Strategy.” I’ve heard Professor Steven Spear (not “Spears,” as commonly misspelled) speak a number of times. I love his book The High-Velocity Edge and […]

U.S. Hospitals Have the Best E.R. Care for Kids, But Aren’t Prepared For Them?

U.S. Hospitals Have the Best E.R. Care for Kids, But Aren’t Prepared For Them?

There’s been a back and forth of views about the state of pediatric emergency medicine recently in the Wall St Journal. Let me start first, actually, with the more recent statement, a rebuttal from Michael Gerardi M.D., FACEP, President of the American College of Emergency Physicians, in the form of a letter to the editor. He wrote: “Emergency […]

Dr. Atul Gawande’s Article on Reducing the Waste of Unnecessary Healthcare

Dr. Atul Gawande’s Article on Reducing the Waste of Unnecessary Healthcare

I’ve been a big fan of Dr. Atul Gawande’s writing for a long time (see previous posts about him and his work). His latest article is out, which I was able to read last night. It just came out (or I first heard of it yesterday). Overkill: An avalanche of unnecessary medical care is harming patients […]

Cleaning out the Backlog: 3P in the NHS, “Secret” HAI Weapons, MRI $$$, and Fines for Medical Harm

Cleaning out the Backlog: 3P in the NHS, “Secret” HAI Weapons, MRI $$$, and Fines for Medical Harm

As I sometimes do, I’m going to close out a bunch of browser tabs (which makes my Mac run faster) and I’ll do that by sharing some articles that caught my eye but maybe don’t merit full blog posts of their own. I’m cleaning out the LeanBlog backlog and trying to reduce inventory… so here […]

Throwback Thursday: A Lean Healthcare Conference From 2007

Throwback Thursday: A Lean Healthcare Conference From 2007

Back in 2007, I had my first opportunity to travel to England, a country I really love visiting. I had the chance to attend the “First Global Lean Healthcare Summit” that was produced by Dan Jones and the Lean Enterprise Academy. They actually have posted many of the slide decks from the Summit there on […]

Why is the Hawthorne Effect Nothing to Brag About or Hope For?

Why is the Hawthorne Effect Nothing to Brag About or Hope For?

Forgive me for being a bit of an Industrial Engineering geek here in this post. After all, my bachelor’s degree is in Industrial Engineering, even though I sometimes get called “a healthcare guy” after focusing on healthcare for just about ten years now. One of the things we learned about in our IE organizational psychology […]

Why Would These Workplace Slogans Be Offensive to Employees?

Why Would These Workplace Slogans Be Offensive to Employees?

Reminder: I’m doing a webinar today with Dr. Greg Jacobson, CEO of KaiNexus, titled “How To Spread Continuous Improvement” and I hope you’ll join us. Register if you can attend live at 1 pm CDT or we’ll send you a link to the recording. Dr. W. Edwards Deming advised against relying on slogans and posters […]

Guest Post: The one thing Lean Six Sigma got wrong about Lean

Guest Post: The one thing Lean Six Sigma got wrong about Lean

Mark’s Note: Today’s post is a guest post by Erwin van der Koogh, who comes to us from Australia. The thoughts and opinions here are his, although I agree with enough of it to publish it here. I’ll be participating in the discussion via comments and I hope you’ll join in. By Erwin van der […]

Lean Factories and Lean Hospitals Are Safer and They’re Better Listeners

Lean Factories and Lean Hospitals Are Safer and They’re Better Listeners

When we introduce the idea of Lean to healthcare organizations, it’s very common for somebody (often a senior physician) to say something like, “But we don’t want assembly line medicine.” The implication is that assembly lines and factories are cold, rigid, uncaring places that focus on ruthless efficiency and making the numbers at the expense […]

Podcast #218 – Karen Kiel-Rosser, Baldrige & Mary Greeley Medical Center

Podcast #218 – Karen Kiel-Rosser, Baldrige & Mary Greeley Medical Center

MP3 File (run time 33:49) My guest for episode #218 is Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary Greeley Medical Center in Iowa. You can see her full bio below in this post. You might remember Karen from a recent post where she told a great story about putting patient safety first. We’re talking today […]

The One Thing Google Should Show When You Search for a Hospital

The One Thing Google Should Show When You Search for a Hospital

Today’s post is hosted over at LinkedIn, as part of my participation in the LinkedIn Influencers series. The post is titled: “The One Thing Google Should Show When You Search for a Hospital.” It’s not about Lean per se, but it’s about topics that I hope we’d agree are relevant: Transparency of quality and patient […]

A Story About a Hospital Putting Safety First Over Patient Satisfaction

A Story About a Hospital Putting Safety First Over Patient Satisfaction

In yesterday’s blog post (“Safety is always our top priority” – From lip service to daily practice?“), I challenged hospital leaders to back up the “happy talk” with real action and stories about putting safety first. It’s easier said than done. I wanted to share a story from Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary […]

By February 26, 2015 6 Comments Read More →
Who Ever Asks “Let’s Plus/Delta” That Doctor Appointment or Hospital Stay?

Who Ever Asks “Let’s Plus/Delta” That Doctor Appointment or Hospital Stay?

It’s a pretty common facilitation technique to do a “plus / delta” discussion at the end of a meeting, exercise, etc. In the plus column go the things that went well, were enjoyable, were helpful, and should repeated. The “deltas” (which is meant to seem more positive than saying “minuses,” I guess) are the things […]

By February 17, 2015 9 Comments Read More →
Mark Graban Interviewed by Dr. Bob Wachter on Lean & Patient Safety

Mark Graban Interviewed by Dr. Bob Wachter on Lean & Patient Safety

I’m honored to have been interviewed by Dr. Robert Wachter for his “Web M&M” interview series on the AHRQ website. In Conversation with…Mark Graban, MS, MBA Dr. Wachter is a leader in the patient safety movement who I’ve respected and admired for quite a while. You can read his “Wachter’s World” blog and his book Understanding […]

By January 28, 2015 3 Comments Read More →
Looking back at the Toyota Tsutsumi plant tour, part 2

Looking back at the Toyota Tsutsumi plant tour, part 2

Last week, I wrote a post (part 1) looking back  at our visit to the Toyota Tsutsumi factory that was part of our Japan tour that took place two months ago now. See previous posts in this series. I’m going to try to do one post a week on this topic. If you’re in San Francisco, I’m giving […]

By January 27, 2015 0 Comments Read More →
Tweets & Notes from a Patient Safety Conference

Tweets & Notes from a Patient Safety Conference

Today and tomorrow, I’m attending the “Patient Safety, Science & Technology Summit” in Irvine, California, as part of my role as a board member for the Louise H. Batz Patient Safety Foundation. I’m taking notes via Twitter and I will post some below. The conference hashtag is #PSSTS. I’ll  update this post occasionally over the next few days. […]

By January 23, 2015 0 Comments Read More →