Tag: Quality

Closing Boeing’s “Shadow Factory” is Harder Than it Sounds

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For a long time, I've heard the phrase "the hidden factory" used to describe various forms of waste in a factory, including rework operations...

The Problem (737 MAX and Beyond) at Boeing Isn’t “Idiots.” It’s...

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As we sit in seat 26A, mindlessly watching a movie, we take for granted that our cell phone (or the shirt off our back)...

What Will a “Quality Stand Down” Day Accomplish at Boeing?

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What do Boeing frontline mechanics and engineers think about this day? What did they expect going into it? How did the day turn out?...

Mistakes are Proof that You’re Trying? A Situational Analysis

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We can all make mistakes, so I advocate for learning from mistakes through my book, podcast, and speaking. I do my best to learn...

Lean Whiskey #44: New Year’s Resolutions, But not Dry January; Boeing...

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Listen: In Episode 44 of the Lean Whiskey podcast, Jamie Flinchbaugh and Mark Graban get back together for this first episode of 2024. Since we're...

Boeing: “You Get an Inspection! Everybody Gets an Inspection!” [Updated]

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Update: I've written a longer piece about inspection that's now at the bottom of this post. I'm frustrated that the official Boeing response to their...

Psychological Safety in Manufacturing: How Silence in Aerospace Factories Can...

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Psychological Safety is not some nice-to-have touchy-feely concept. Psychological Safety means that you feel safe speaking up in the workplace. That could mean: Asking questions Pointing out...

Ryan McCormack’s Operational Excellence Mixtape: January 12, 2024

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Thanks as always to Ryan McCormack for this... there's always so much good reading, listening, and viewing shared here by him! Subscribe to get...

Quality Digest: How to Use Mistakes to Improve Quality; Stop Spending...

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I was recently interviewed by Megan Wallin-Kirth for an article she wrote for Quality Digest. I thought she was interviewing me for a broader...

The Mistakes That Made “The Mistakes That Make Us” – First...

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Bottom Line Up Front: I wrote a book about mistakes. That book was published... with some mistakes. Since it's a book about learning from mistakes,...

The Ironic Saga of the Broken “My Favorite Mistake” Coffee Mugs

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Here's a story I've meant to write up for almost two years... some events that happened during pandemic times when I wasn't writing as...

The Third Time (Almost the Fourth) Was the Charm at Starbucks...

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When I was at KaiNexicon last week, our hotel in Austin had a Starbucks in the lobby. I'm a pretty regular drinker of the...