Tag: Pull

What’s Going on at Whole Foods? It Doesn’t Sound Like Lean

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The chain Whole Foods is reportedly having inventory shortages and morale problems. It sounds like a real mess, but thankfully nobody is calling it Lean. Their "Order to Shelf" system reminds me of "Pull to Order" work that I was involved in at Dell about 20 years ago...

Video: Toyota Helps Harbor-UCLA Medical Center and Their Eye Clinic

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California week on the blog continues after yesterday's post about Lean at San Francisco General Hospital. Today, I'm flying to Los Angeles to attend the...

Unraveling the Mystery of Flow, Push, and Pull in Hospital Operations...

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tl;dr: In this post, Mark examines the concepts of "Flow," "Push," and "Pull" within the context of hospital operations. Drawing from Lean principles, he...

#Lean Healthcare: The Really Good, the Sort of Bad, and the...

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I had a speaking engagement yesterday for a large system, with the audience consisting mainly of hospital CEOs and CFOs. I was able to...

Forget Pull or Push, Focus on Improving Patient FLOW Instead

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Back in the manufacturing world, the distinction between "push" and "pull" is often much more obvious than it is in healthcare. Push production occurs...