web analytics

Tag: Problem Solving

Some Videos from the 2012 #LeanStartup Conference

Some Videos from the 2012 #LeanStartup Conference

It’s awesome that Eric Ries puts the video content from The Lean Startup Conference online each year. He’s just uploaded some videos to his YouTube channel, with more to come (including video of my “Ignite” session talk on Lean Healthcare Design). Here is the playlist with all of the 2012 talks. It’s all worth checking […]

By December 19, 2012 1 Comments Read More →
The Newtown Tragedy – Our National Response and Problem Solving

The Newtown Tragedy – Our National Response and Problem Solving

As are many people across the United States and around the world, I’m saddened by the violence that claimed so many lives Friday in Newtown, Connecticut at Sandy Hook Elementary School. The mass shootings that plague our country are incredibly upsetting. My friend Bob Emiliani created the graphic that’s shown at left, that represents our […]

By December 17, 2012 30 Comments Read More →
The “Gold Prize” Kaizen QC Project Saved How Much?

The “Gold Prize” Kaizen QC Project Saved How Much?

Yesterday, our tour group had a chance to visit an outstanding factory. They manufacture gas meters and they do everything from casting aluminum, creating printed circuit boards, stamping, painting, assembly – all in a single site. It reminded me a bit of old Henry Ford vertical integration from 100 years ago (which can be a […]

By November 16, 2012 2 Comments Read More →
10 Common Problem Solving Mistakes

10 Common Problem Solving Mistakes

I’ve been noodling around about writing an article about 10 common problem solving mistakes. Before fleshing it out, I thought I’d share the list here to get your reactions. In no particular order of importance (and without much explanation for now): About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” […]

A Hard Habit to Break

No, this isn’t a post about the the 80s Chicago tune “Hard Habit to Break.” It’s about individual habits related to problem solving that are hard to break. As Charles Kettering (the famed engineer of General Motors and the namesake for my dad’s alma mater, Kettering University, the former GMI) said: “A problem well stated […]

Funny: The Most Interesting Lean Thinker in the World

Funny: The Most Interesting Lean Thinker in the World

This is too good not to share. The team at a startup called Buffer  created a list of Lean Startup concepts in the guise of popular internet “memes.” If you don’t get many of the jokes — congratulations, you don’t spend too much time on the interwebs. But there’s one I think every Lean  practitioner […]

Weekend Fun: An Elegant Solution by Subtraction (Parks & Rec)

Weekend Fun: An Elegant Solution by Subtraction (Parks & Rec)

Our good friend Matt May (see posts and podcasts about him here) has a new book coming out in October,  The Laws of Subtraction: 6 Simple Rules For Winning In The Age Of Excess Everything, a follow up to previous books including In Pursuit of Elegance: Why the Best Ideas Have Something Missing. Knowing how […]

This Commercial is Not Exactly the “Five Whys”

If you’re watching college football bowls or the NFL playoffs, it’s hard not to see this commercial from DirecTV. It’s not exactly the reverse of the “5 Whys” (as popularized in Lean and the Lean Startup methods), but it made me laugh. After the video, I’ll show what the 5 whys would be (working backward […]

By January 7, 2012 0 Comments Read More →
What can Golf Cart do for you?

What can Golf Cart do for you?

Readers outside the U.S. might not know the UPS advertising slogan of “What Can Brown Do For You?” This often refers to the iconic brown trucks that deliver packages (and the brown uniforms of the employees). One of the challenges UPS faces is the busy holiday shipping season. As this article points out, they will […]

By December 22, 2011 3 Comments Read More →

The Need for Pilots (Not the flying kind) at the TSA?

My dad was flying back from Seattle last week and he noticed this at the TSA “gemba” in the airport, as he reported in an email: The [TSA] woman’s stamp kept falling of the stand. She said they just got new podiums, but the lip isn’t high enough. That’s got to be frustrating, having something […]

By November 7, 2011 0 Comments Read More →
“Lack of Time” for Kaizen is a Problem Statement, not an Excuse

“Lack of Time” for Kaizen is a Problem Statement, not an Excuse

As I’ve talked to and worked with hospitals and their leaders about Kaizen, or continuous improvement, the concepts, mindsets, and methods make sense to people. They understand how Kaizen is different than the outdated and ineffective suggestion box method. A common response is “Mark, that makes sense… but we just don’t have time….” I’d like […]

By September 30, 2011 12 Comments Read More →
Case Study: Standardization of Anesthesia Carts Across Multiple Sites

Case Study: Standardization of Anesthesia Carts Across Multiple Sites

Today’s post is a case study submitted by  Abdul N. Mansour,  Director Lean & Process Improvement at  Scottsdale (AZ) Healthcare. The material here and the PDF downloads are shared with his permission. This project is a noteworthy story in that they were able to gain agreement of the anesthesiologists and staff across five sites and […]

A Funny Sign to End the Week With

A Funny Sign to End the Week With

After a week of serious topics and sometimes pointed discussion, let’s end with a funny sign… well wait, there’s a serious story behind this sign too. This is a sign from a New Zealand hospital, sent via email by a blog reader who attended the debut of my “Warning: Signs!” talk at Cindy Jimmerson’s lean […]

A Great Poster in a Lean Hospital Lab – Asking Why

A Great Poster in a Lean Hospital Lab – Asking Why

As a student of Dr. W. Edwards Deming’s books and teachings, I’m not a big fan of slogans and posters in the workplace. Last week, visting a hospital laboratory to do research for my upcoming book  Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Improvements, I saw the following poster hanging over a metrics display board […]

Guest Post: The Chain of Improvement

Guest Post: The Chain of Improvement

Mark’s note: Today’s guest post is from  Dr. Mark Jaben. I first met Mark in person at  Cindy Jimmerson’s Lean Healthcare West conference in Montana last year.  I’m happy to publish this new guest post to follow up his previous post, inspired by New Zealand. This is really born out of a recent medical trip […]

PDSA Video from IHI

It’s alphabet soup Saturday, as this IHI PDSA video comes from a PhD, Robert Lloyd. A great basic overview (or refresher course) for anyone involved in improvement or problem solving. From the IHI Open School’s online course: QI102 Lesson 4 http://courses.ihi.org About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” […]

10 Key Lean Mindsets for Healthcare

10 Key Lean Mindsets for Healthcare

I really enjoyed having the chance to be in Cincinnati yesterday to participate in a Lean Healthcare workshop put on by TechSolve, a non-profit consultancy that teaches process improvement methodologies, including Lean, across multiple industries. We had well over 100 healthcare attendees from Ohio, Kentucky, and Indiana in attendance. My main theme was talking about […]

By February 9, 2011 17 Comments Read More →
Podcast #111, Jeffrey Liker on Toyota’s Challenges and His New Books

Podcast #111, Jeffrey Liker on Toyota’s Challenges and His New Books

Please upgrade your browser MP3 File (run time 31:50) Episode #111 brings us some time with Professor Jeffrey Liker from the University of Michigan, the well-known author of many books in the The Toyota Way series. You can see Dr. Liker talk at the upcoming Shingo Prize Conference (hope to see you there!). Today, we […]

By February 1, 2011 8 Comments Read More →