Tag: Operating Room

It's 9 p.m. in an operating room, just before the last procedure of a long day that had been full of delays. A nurse...

I get worked up about labeling a troubled surgical department as "a factory," but there are far more important issues of patient safety and hospital culture to be discussed related to a Seattle Times investigative piece.

Back in September 2015, I wrote a post ("Learning to be Lean" - An Inside Look at a Rapid Improvement Event") that linked to...

Listen Today's guest is my friend John Ervin and we were able to sit down together here in San Antonio to record this episode. John has...

Mark's Note: Today's guest post is by Chris Burnham. I invited him to write this after I saw him share his pre-surgical "poka yoke"...

Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and,...

Near home in San Antonio, I had a chance to volunteer last Friday, speaking for an hour to a group of high school juniors...

I've recently heard of a scenario in healthcare that I suspect is pretty common, or at least it's not the first time I've heard...

I generally love the Apple Stores for their customer service and environment, as a primary Mac user for the past four years. You may...

"Kaizen" is a Japanese word that means "change for the better" in the context of ongoing "continuous improvement." The so-called "kaizen event," a weeklong...

As people first learn about Lean, they often ask questions like "what tools or methods should we use first?" These tools include things like...

Last week, I posted a podcast with Mike George, founder of Strong America Now, an organization that is promoting Lean and Six Sigma methods...