Tag: Metrics

Announcing My Next Book: “Management by Emoji” [April Fool]

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Today, April 1st, is a day for BIG announcements. I am pleased to tell you about the logical (if not inevitable) follow-up to my...

Why Start the New Year with Blank Charts?

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Charts like this always make me wonder why we throw away the additional context of data from 2016 when we start the 2017 chart. It's unlikely that January 1st in any given year is the magical creation of a new system or a new process. In other words, January 2017 was likely the same process as December 2016. The annual cutoffs are arbitrary. Sure, people are accustomed to thinking in annual cycles, but is this helpful for improvement?

A Chart is a Picture That’s Worth More Than a Thousand...

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I recently saw this article in the Washington Post: This MLB season, the ball is making everyone batty Major League Baseball has been trying to reduce...

Ryan McCormack’s Operational Excellence Mixtape: January 21, 2022

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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources,...

Ryan McCormack’s Operational Excellence Mixtape: January 7, 2022

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Thanks as always to Ryan McCormick for this... there's always so much good reading, listening, and viewing shared here by him! News, blogs, articles, resources,...

Why Samantha Riley Prescribes “Making Data Count” in the NHS England...

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Scroll down for video, how to subscribe, video, transcript, and more My guest for Episode #413 of the Lean Blog Interviews podcast is Samantha Riley,...

Evolving Lean Metrics: Why Process Behavior Charts Outperform Red-Green Charts

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tl;dr summary: This post challenges the traditional use of red-green binary charts in tracking performance and promotes Lean Process Behavior Charts. It emphasizes the...

Zoom Out For The Whole Picture

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Mark's note: Today's post is something I asked my friend Brian Buck to write up here. He wrote one previous guest post back in...

The Misleading Use of “YTD” Numbers to Evaluate Performance

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In my travels, I see many organizations using Year-to-Date (YTD) numbers to evaluate performance. Some of it is in the context, at this moment,...

Starbucks Risks Getting Burned on the Metrics Rollercoaster

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Shout out and hat tip to Dan Markovitz for his excellent blog post: "WHEN LEADERS TORTURE THEIR EMPLOYEES" He makes a strong case that displaying three...

Be Careful With Misleading Year-Over-Year Charts

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The main subject of my book Measures of Success is "Process Behavior Charts" (see more in this blog post) and the thought process that's...

My Article for CFO.com: Break the Bad Habit of Overreacting to...

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I'd like to thank CFO Magazine (their CFO.com website) for publishing my article: "Break the Bad Habit of Overreacting to Metrics" If you've read my book...