Tag: Lean Solutions

Lean Leap to Health Care #5 (click for Part #4) by Scott McDuffee Why do we call a customer a patient in Health Care? Is...

Seth Godin at Gel 2006 on VimeoI really enjoy Seth Godin's writing, his books (including this one I recently read: Tribes: We Need You...

Lean Leap to Health Care #3 (click for Part #2) by Scott McDuffee It would seem to be an efficient method to move into Health Care...

As with some (ok, many) of my complaints falls into the "nice to have these problems" category. That said, I had some avoidable waste...

Making the Most Of Customer Complaints - WSJ.com: Here's a good article from the WSJ about customer focus and quality improvement: "All too often, companies have...

I was a big fan of the book Lean Solutions: How Companies and Customers Can Create Value and Wealth Together, but I'm not...

Sir Terry Leahy: The 'Robert Mugabe of retail' bites back - People, News - The Independent First off, that's a pretty nasty nickname, being called...

Seth's Blog: Learning from frustrationOnce again, Seth Godin intersects with the concepts of the book Lean Solutions: How Companies and Customers Can Create...

With apologies to the band the Dead Milkmen and their song "Bitchin' Camaro." Note the comma in my title, though.It's ironic that my...

No, I'm not complaining about the old "4 hour window" for service appointments. I ran into a new type of waste this morning.I...

I've been reading the book Managing The Professional Service Firm by David Maister, which is targeted toward the management of professional firms: consulting,...

I know not everybody travels, so y'all might not be concerned about attempts to see lean (or NON lean) practices in the travel world....