Tag: Leadership

Operational Excellence Mixtape: February 28, 2020

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Healthcare - Creating Value for Patients Developing a culture of patient safety requires the ability to raise risks without fear of reprisal.  This post from leanblog.org...

What Didn’t Happen After This Preventable (and Potentially-Fatal) Medication Error

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Here is a story that was sent to me by a blog reader, who needs to remain anonymous. I know the blog reader fairly...

Operational Excellence Mixtape: February 14, 2020

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Healthcare - Creating Value for Patients "We have a good people in a bad system".  Here's an excellent interview with Dr. Marty Makary, author of "The...

My Blog Post for Catalysis on Going “Beyond Emojis” with Process...

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Thanks to Sara Thompson and Catalysis Inc. for asking me to write a blog post for them. If we can go "Beyond Heroes" (a...

Podcast #357 — Dr. Michael Conroy on Lean as a Chief...

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Joining me today for episode #357 is Michael Conroy, M.D., the Chief Medical Officer of Sutter Medical Group in northern California. Mike was previously the...

Can Questions About Patient Safety Feel Psychologically Unsafe?

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I think that working to reduce patient harm (to improve patient safety) is one of the most important (and most noble) applications of Lean. Daily...

The Path to Patient Safety in Japan (or Elsewhere): Reporting Problems,...

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tl;dr summary: The blog post discusses the importance of reporting and solving problems for patient safety in Japan. It highlights stories from two hospitals...

When Doctors and Nurses are Afraid to Speak Up About ...

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The theme for the next couple of days on the blog is patient safety and the idea of "psychological safety" for employees or physicians...

Operational Excellence Mixtape: January 17, 2020

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Healthcare - Creating Value for Patients Sometimes you just need to get a team together and improve.  Here's a good example of use of A3 thinking to...

It’s Hard to Ask Leaders to Change the System in Which...

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The other day, I stumbled across an old article that I remember, as it was published in the Wall Street Journal in 2004. The...

Podcast #354 — Kim Hollon on the CEO’s Role in Lean...

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Joining me for episode #354 of the podcast is Kim Hollon, the CEO and President of Signature Healthcare, based in Brockton, Massachusetts. I first met...

Operational Excellence Mixtape: December 20, 2019

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Healthcare - Creating Value for Patients It's been 20 years since To Err is Human, the seminal report from the Institute of Medicine, was released, estimating,...