Tag: Leadership

Podcast #249 – Steve Leuschel on “Lean Culture Change”

Podcast #249 – Steve Leuschel on “Lean Culture Change”






My guest for episode #249 of the podcast is Steve Leuschel, author of the book Lean Culture Change: Using a Daily Management System. You can find Steve on Twitter as @stevenleuschel. You might remember a post from January that included an excerpt from his book on “huddles.” In this episode, we discuss topics including his greatest influences, […]






Conclusion: 3 Strategies for Leaders Who Have No One to Lead

Conclusion: 3 Strategies for Leaders Who Have No One to Lead






Mark’s note: Here’s the concluding post in a series by a guest blogger, Paul Serafino. You can click here to read earlier posts in this series about leaders who have no one to formally lead. Thanks to Paul for his contributions!  Here is a PDF ebook created by Paul with the entire series. read more






Part 4 – 3 Strategies for Leaders Who Have No One to Lead: Host “Free Events”

Part 4 – 3 Strategies for Leaders Who Have No One to Lead: Host “Free Events”






Mark’s note: Here’s the last of three change strategies in a series by a guest blogger, Paul Serafino. You can click here to read earlier posts in this series about leaders who have no one to formally lead. Next week, I’ll publish Paul’s concluding thoughts and the whole series will be available as a free PDF eBook, as […]






11 Ways You Can Get Ideas to Flow From Staff

11 Ways You Can Get Ideas to Flow From Staff






Mark’s note: Today’s guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I’ve met Duke many times at the annual Society for Health Systems conference and he’s always a pleasure to talk with. He shares quite a bit online through the online “Healthcare Management Engineers” […]






By April 28, 2016 1 Comments Read More →
Part 2 — 3 Strategies for Leaders Who Have No One to Lead: Strong Allies

Part 2 — 3 Strategies for Leaders Who Have No One to Lead: Strong Allies






Mark’s note: Last week, I published a post by Paul Serafino titled “3 Strategies for #Lean Leaders Who Have No One to Lead.” Today, and for the next two Tuesdays, Paul shares each of those strategies. Click here for the whole series.  By Paul Serafino: Here is the first strategy you can test out over […]






3 Strategies for #Lean Leaders Who Have No One to Lead

3 Strategies for #Lean Leaders Who Have No One to Lead






Mark’s note: Today’s post is by a new guest blogger, Paul Serafino. This initial post will be followed by a series of three posts with strategies that he tees up in this post. By Paul Serafino: The door to the production floor opens, and the sounds and smells of manufacturing hit you. It’s unmistakable. There’s […]






Upcoming Webcasts & Webinars – #Lean Healthcare, KaiNexus, and More

Upcoming Webcasts & Webinars – #Lean Healthcare, KaiNexus, and More






Hey everyone… I’m doing a few different webinars or webcasts in the next few weeks. But first, while I’m promoting stuff, Amazon has a GREAT deal on the pre-order of the 3rd edition of my book Lean Hospitals, which is supposed to be available in June. The cover price is going to be $49.95, but you […]






#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems

#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems






Wow, we had a great time at Franciscan St. Francis Health this week. We had the “Kaizen Live!” class and workshop Monday through Wednesday. Yesterday, I got to spend the day with Joe Swartz and his “Franciscan Transformation” team from across the system. There are so many great lessons to share from the time there. […]






#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections

#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections






I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our “Kaizen Live!” event. Yesterday was the first full day and everybody (24 attendees) will be back this morning to continue the learning and discussion. The Franciscan story and our other Kaizen experiences are documented in […]






More on “Motivational Interviewing” as a Method for Workplace Change Leadership

More on “Motivational Interviewing” as a Method for Workplace Change Leadership






Back in December, I wrote about a method called “Motivational Interviewing” (MI), something I learned about from a social worker who was also at the Lean Startup Conference. It’s funny how these worlds intersect sometimes. I saw parallels between people being addicted to food, drugs, or what have you (the reason the MI method was […]






Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety

Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety






Episode #246 is my second episode in recognition of Patient Safety Awareness Week. My guest is Steve Montague, who talked about Lean and Crew Resource Management with me in episode #195 in 2014. He’s a retired Navy fighter pilot, a commercial pilot, and a consultant for hospitals and health systems… and a fellow Texan and a […]






There’s a Yuuuge Problem with Donald Trump’s Outdated Definition of Leadership

There’s a Yuuuge Problem with Donald Trump’s Outdated Definition of Leadership






I generally avoid politics here on the blog… In October, I broached the subject when I blogged about a company that uses Lean principles to make Donald Trump hats in New Jersey (and interviewed the owner of the company), but that was during a time when Trump seemed like a novelty or fringe candidate. It might […]






Recorded Webinar with Jacob Stoller: “3 Primary Assumptions of Successful #Lean Leaders”

Recorded Webinar with Jacob Stoller: “3 Primary Assumptions of Successful #Lean Leaders”






Last year, you might have heard my podcast episode with author Jacob Stoller, talking about his book The Lean CEO. Coming up on March 15, I’m happy to be hosting a KaiNexus webinar with him, where Stoller will be presenting about “The 3 Primary Assumptions of Successful #Lean Leaders.” read more






Podcast #243 – Michael Bungay Stanier, “The Coaching Habit”

Podcast #243 – Michael Bungay Stanier, “The Coaching Habit”






My guest for Episode #243, Michael Bungay Stanier, takes us a bit outside of the Lean realm… but that’s good. Our topic today, which ties in very nicely to Lean and Kaizen (as you’ll hear in our conversation) is coaching. His most recent book is titled The Coaching Habit: Say Less, Ask More & Change the […]






By February 29, 2016 3 Comments Read More →
What We Can Learn About Teamwork and Culture from the San Antonio Spurs

What We Can Learn About Teamwork and Culture from the San Antonio Spurs






After living in San Antonio for almost four years, my wife and I will finally be settled into the DFW area by the end of March. There’s a lot we will miss about San Antonio and that includes the San Antonio Spurs. Even if you’re not into the NBA, it’s basically a civic obligation to […]






By February 26, 2016 1 Comments Read More →
#Lean Would Be a Solution for What These Nurses Complain About

#Lean Would Be a Solution for What These Nurses Complain About






In my time working with hospitals, I’ve always been very sympathetic to front-line nurses (and other staff). They are far too often overburdened and undersupported. Work is often more difficult than it needs to be — too much hassle and not enough time with patients. Nurses are forced to jump through hoops, fighting through bad […]






By February 22, 2016 5 Comments Read More →
Don’t Blame the Non Buyer for Not Buying Into Your Change or Your Idea

Don’t Blame the Non Buyer for Not Buying Into Your Change or Your Idea






Tuesday, Dr. Greg Jacobson and I did a webinar together titled “How to Get Buy In for Improvement.” When we ask people, “What are your biggest barriers to improvement?” the answer we get most often is “lack of buy in.” As we say in the webinar, “lack of buy in” is really a symptom of […]






By February 17, 2016 2 Comments Read More →
Guest Post: Steven Leuschel on Lean Healthcare Huddles

Guest Post: Steven Leuschel on Lean Healthcare Huddles






Mark’s Note: Today’s post is an excerpt, used with permission, from a new book by Steven Leuschel titled “Lean Culture Change,” with an introduction by Rodger Lewis, a former Toyota executive at the Georgetown, Kentucky plant. I’ve also recently recorded a podcast with Steven, which will be published in February. read more






By January 28, 2016 2 Comments Read More →