Tag: Leadership

Guest Post: Steven Leuschel on Lean Healthcare Huddles

Guest Post: Steven Leuschel on Lean Healthcare Huddles

Mark’s Note: Today’s post is an excerpt, used with permission, from a new book by Steven Leuschel titled “Lean Culture Change,” with an introduction by Rodger Lewis, a former Toyota executive at the Georgetown, Kentucky plant. I’ve also recently recorded a podcast with Steven, which will be published in February. read more

By January 28, 2016 2 Comments Read More →
“Never Tell a Man What to Do…” — So, Here’s What You Should Do Instead

“Never Tell a Man What to Do…” — So, Here’s What You Should Do Instead

At KaiNexus, we love our customers and we’re constantly impressed by what they’re saying and, more importantly,what they’re doing and accomplishing. We recently published a video on our YouTube Channel with Matthew Cannistraro from Harrington Air Systems. He has a lot to say about improvement, but I love this expression that he passes along from his grandfather […]

By January 25, 2016 1 Comments Read More →
Cleveland Clinic Improvement Model, Part 1: Alignment & Visual Management

Cleveland Clinic Improvement Model, Part 1: Alignment & Visual Management

Back in November, I had a chance to meet Nate Hurle, from Cleveland Clinic, as he was giving a presentation about their work with Lean and continuous improvement. As we chatted, I mentioned that I’d be in Ohio in early December, as I was going to visit my grandfather who lives in northeastern Ohio (he’s […]

By January 19, 2016 9 Comments Read More →
Podcast #238 – Kevin Cahill, on his Grandfather, W. Edwards Deming

Podcast #238 – Kevin Cahill, on his Grandfather, W. Edwards Deming

Episode #238 is a conversation with somebody I’ve wanted to talk with for a long time, Kevin Cahill. He is the executive director of the W. Edwards Deming Institute. He’s also a grandson of Dr. Deming! …

By January 11, 2016 2 Comments Read More →
More Notes on Dr. Deming & “If Japan Can, Why Can’t We?” (Part 3)

More Notes on Dr. Deming & “If Japan Can, Why Can’t We?” (Part 3)

Hopefully you’ve already seen the famed 1980 NBC documentary “If Japan Can, Why Can’t We?” that featured Dr. W. Edwards Deming. I posted a link to the video and some notes on Part 1 of the broadcast. Today, I’d like to blog about Part 3 of the program…

By January 6, 2016 3 Comments Read More →
“Practicing Lean” Chapter 6 Excerpt: Trust… A Five Letter Word

“Practicing Lean” Chapter 6 Excerpt: Trust… A Five Letter Word

n the spirit of “Lean publishing,” the book Practicing Lean has another new incrementally-added chapter. The latest excellent contribution comes from Jamie Parker, writing about lessons learned in large commercial printing operations… lessons that can be applied anywhere…

By December 15, 2015 0 Comments Read More →
Lean Leadership and Progress at Mary Greeley Medical Center [Webinar Recording]

Lean Leadership and Progress at Mary Greeley Medical Center [Webinar Recording]

Free webinar tomorrow… One of our customers that has made great strides with daily continuous improvement throughout their hospital in the past year is Mary Greeley Medical Center (MGMC) in Ames, Iowa…

By December 9, 2015 0 Comments Read More →
Podcast #235 – Sam MacPherson, The Green Beret Way to the Toyota Way & Lean Leadership

Podcast #235 – Sam MacPherson, The Green Beret Way to the Toyota Way & Lean Leadership

Today’s guest is Sam MacPherson (@LeanLeaderWay), the co-founder of the Lean Leadership Academy and the founder of The Summit on Lean Leadership, a partnership with Lean Frontiers…

By December 7, 2015 0 Comments Read More →
My First Live Podcast – Today with Sam MacPherson on Lean Leadership

My First Live Podcast – Today with Sam MacPherson on Lean Leadership

If you’ve been a listener of my LeanBlog Podcast series, you might know that I normally record conversations and then publish them into the podcast feed. Today, I’m going to do my first live broadcast of a podcast discussion via the “Blab.im” streaming platform. My guest is going to be Sam MacPherson…

By December 4, 2015 1 Comments Read More →
Like Lean: An NFL Head Coach Gets Out of His Office, Listens, Learns

Like Lean: An NFL Head Coach Gets Out of His Office, Listens, Learns

…this WSJ article caught my attention: “The Coach Who Won’t Leave the Locker Room.” The sub headline is “Why Carolina Panthers’ Ron Rivera has become obsessed with integrating himself into his players’ personal workspace.” An NFL coach is at “the gemba” during a game, of course…

By October 15, 2015 0 Comments Read More →
Going Cheap Vs. Leading and Being Lean

Going Cheap Vs. Leading and Being Lean

I’ve worked with a lot of companies whose primary operational strategy boils down to “cut costs”. Others on Mark’s blog have written about the many unintended consequences of cutting costs as a myopic strategy. But I’d like to share a trend among small manufacturers I’ve seen…

How Kaizen & Continuous Improvement are Key to Northwestern’s Stellar Defense

How Kaizen & Continuous Improvement are Key to Northwestern’s Stellar Defense

Many of you don’t care about football, but you might find it interesting, as I did, to learn that Northwestern’s defensive coordinator Mike Hankwitz is apparently a fan of Kaizen…

By October 8, 2015 2 Comments Read More →
Podcast #231 – Dr. Eric Dickson, Starting with Lean at UMass Memorial

Podcast #231 – Dr. Eric Dickson, Starting with Lean at UMass Memorial

Today’s guest is Eric Dickson,MD, MHCM, FACEP, the president and CEO of UMass Medical Center. Today’s podcast is a recording of an interview that I did on stage at the 2015 Lean Healthcare Transformation Summit, as part of the CEO panel I was moderating.

By September 29, 2015 0 Comments Read More →
Lean Mistakes & Lessons Learned: Not Securing Executive Ownership

Lean Mistakes & Lessons Learned: Not Securing Executive Ownership

As a Lean change agent, I’ve made a lot of mistakes. Some mistakes I recognized early and recovered from; others were a blind spot that affected outcomes and success of the assignment. A few still haunt me from time to time when I suffer a case of “woulda, coulda, shoulda.”

By September 25, 2015 7 Comments Read More →
Better Change Leadership as a Countermeasure to “Resistance to Lean”

Better Change Leadership as a Countermeasure to “Resistance to Lean”

Having a model like this helps prevent errors, such as jumping to implement Lean tools before the organization understands WHY change is necessary. You have to engage and enroll people in change, not just force things on them.

I am convinced that the ExperienceChange simulations, either Lakeview or GlobalTech, are a great way to learn and practice.

By September 22, 2015 12 Comments Read More →
In Tribute to and in Memory of Dr. Michel Tétreault

In Tribute to and in Memory of Dr. Michel Tétreault

I was very saddened earlier to receive an email from an employee of a great leader, Dr. Michel Tétreault, informing me that he had passed away. Michel was, since 2005, the CEO of St. Boniface General Hospital in Winnipeg.

By September 16, 2015 6 Comments Read More →
Are Millennials the Only Ones Who Need to Understand Why?

Are Millennials the Only Ones Who Need to Understand Why?

And the idea of knowing why… again that’s an old desire. It’s not just a recent discovery of Simon Sinek and the outstanding book Start with Why (my friends at Gemba Academy have a podcast interview with him coming soon). Why are we doing something? Why are we starting this company? That’s an old tale… are you breaking rocks or building a cathedral?

By September 16, 2015 10 Comments Read More →
Take Care of Employees, They Can Take Care of Customers

Take Care of Employees, They Can Take Care of Customers

As my breakfast platter was being rung up, I saw this sign behind the register (and came back to discretely take a picture)… click for a larger view.

By September 15, 2015 5 Comments Read More →