web analytics

Tag: Leadership

Are Today’s Hospitals Too Much Like “The Old GM?”

Are Today’s Hospitals Too Much Like “The Old GM?”

As a former GM employee and a GM customer, I’m really fascinated by the reaction of the public, the media, and Congress to the recalls and scandal over ignition switch problems in some GM small cars from recent years. The defect or design flaw is believed to have caused between 13 and 300 deaths (depending […]

A Collection of Past Posts About Lean, Basketball, and the Workplace

A Collection of Past Posts About Lean, Basketball, and the Workplace

Since today is the first full day of the NCAA Men’s Basketball tournament, many of you might be checking scores or watching games instead of thinking Lean. So, here are a few past blog posts that connect basketball to situations in our workplaces. Standardized, but Not Identical – College Basketballs NCAA basketballs used by different […]

Is it Lean’s Fault or the Old Management System’s?

Is it Lean’s Fault or the Old Management System’s?

It’s easy for an organization to say they are “doing Lean” or they have “started a Lean transformation.” They might hire a consultant or put out a press release… or maybe there’s an optimistic (but premature) news article about how the hospital or health system is going to turn around with Lean. The problem is […]

The Leadership Pond Usually Isn’t Stocked with Humble Fish

The Leadership Pond Usually Isn’t Stocked with Humble Fish

A big theme in Lean management is the idea of “leading with humility.” The first chapter of an excellent book written by Toyota employees and leaders from Georgetown, Kentucky is all about leading with humility. This must be important of that’s the first chapter. Having leaders who are humble means not having all of the […]

Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety

Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety

Please upgrade your browser MP3 File (run time 38:47) Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and, like Ron Pereira, we discovered we both lived in Keller, Texas (I’ve since moved to San Antonio). Steve is a retired Navy […]

What I’ve Been Reading Lately: Not Doing Kaizen, Engaged Sailors, Etc.

What I’ve Been Reading Lately: Not Doing Kaizen, Engaged Sailors, Etc.

Every once in a while, I have too many browser windows open and it slows my computer down. That’s when I dump a bunch of links in a post that clears out the Lean Blog backlog. Dan Markovitz had a thought provoking post called “How not to build a kaizen culture in three easy steps,” […]

By February 28, 2014 2 Comments Read More →
Dilbert on Leadership

Dilbert on Leadership

The image here is the final panel of a Dilbert strip from 2010. I use the last panel because it’s an all-purpose punchline to many different scenarios. I asked Paul O’Neill what’s preventing us from improving patient safety… he said “leadership.” To become a Lean organization…. leadership. To engage people in continuous improvement…. leadership. About […]

By February 27, 2014 7 Comments Read More →
Jumping to Solutions

Jumping to Solutions

We’ve all seen it. We’ve probably all done it. What’s that? Jumping to solutions. I hope this illustration I created gives you a bit of pause… not just to laugh at others, but to reflect on this personally. About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author […]

By February 25, 2014 4 Comments Read More →
“You get what you expect and you deserve what you tolerate.”

“You get what you expect and you deserve what you tolerate.”

Along my Lean journey, I learned an expression about the role of leaders and I shared this in my first book Lean Hospitals. Last year, this phrase somehow “went viral” via Twitter when Tariq Trotter, aka @BlackThought, (co-founder of hip-hop “neo-soul” band The Roots) tweeted the phrase with attribution to me (which isn’t quite correct because […]

By February 10, 2014 6 Comments Read More →
Super Bowl Commercial: American Factories? You Can’t Do That! Really?

Super Bowl Commercial: American Factories? You Can’t Do That! Really?

I’m a bit of a counter-culturalist when it comes to the hype about Super Bowl commercials being entertainment and being something we “have to watch” or “have to discuss at the water cooler.” Bah, I don’t pay attention to most of them. I got a bit behind on the game when I paused the DVR […]

By February 4, 2014 7 Comments Read More →
Parallels (and Differences) Between the Book “Traction” and Kaizen

Parallels (and Differences) Between the Book “Traction” and Kaizen

When I recently did a Healthcare Kaizen workshop near Detroit, I invited an old friend of mine to attend as a guest. Marisa Smith, an entrepreneur and business owner in Ann Arbor, saw the connections between my Kaizen work and a book that she uses within her company and with her clients: Traction: Get a Grip […]

By February 4, 2014 0 Comments Read More →
Healthcare Leaders Need to Actively Manage the System

Healthcare Leaders Need to Actively Manage the System

Thanks to my friends at the Lean Enterprise Institute for hosting a new article of mine on their Lean Post blog. “The Question All Healthcare Leaders Should be Asking Themselves” What is that question? Click to find out. And please also check out information about the online “Key Concepts of Lean in Healthcare” class I’m […]

By January 16, 2014 0 Comments Read More →
Fantastic Mixed Media Online Presentation about Lean in Healthcare

Fantastic Mixed Media Online Presentation about Lean in Healthcare

I recently stumbled across a very interesting and well-produced mixed-media presentation that starts with the sounds of snow crackling under a pair a boots… a video clip that illustrates Delvecchio Finley, the CEO of Harbor-UCLA Medical Center, making a snowy trip to ThedaCare, in Appleton, Wisconsin to learn about Lean and healthcare improvement. Check out the […]

By January 8, 2014 0 Comments Read More →
Parallels Between Philadelphia Eagles’ Coach Chip Kelly & A Lean Leader

Parallels Between Philadelphia Eagles’ Coach Chip Kelly & A Lean Leader

The Philadelphia Eagles are playing in an NFL playoff matchup tonight against the New Orleans Saints. I’d admired Eagles head coach Chip Kelly and his somewhat unlikely rise through the coaching ranks. He’s well known from his successful stint at the University of Oregon, but before that he was the offensive coordinator at New Hampshire, […]

By January 4, 2014 6 Comments Read More →
Guest Post: Book Chapter on VIBCO and “Captain Karl”

Guest Post: Book Chapter on VIBCO and “Captain Karl”

Mark’s note: Today’s guest post is an excerpt from the book Remarkable by Toby LaVigne. Toby’s bio can be found at the bottom of this post. In this chapter from the book, Toby writes about a good friend of mine and of this blog – Karl Wadensten, the President of VIBCO. You can watch or listen […]

By December 16, 2013 0 Comments Read More →
Lean, Deming, and “Accountability”

Lean, Deming, and “Accountability”

Today, I’m spending the day with a health system and their quarterly management retreat, which includes about 200 managers from from the C-level on down. One of our topics, prompted by some feedback from a management survey, is accountability. This is a really rich and interesting topic and I will barely scratch the surface on […]

By December 5, 2013 9 Comments Read More →
Kaizen Coaching: Avoid the Shut Down

Kaizen Coaching: Avoid the Shut Down

Mark’s Note: Today brings another guest post from Joe Swartz, my co-author for our Healthcare Kaizen series of books. Read his previous posts here.    I also did a  podcast  with him about his experiences at the Franciscan St. Francis Health System. Also, check out  this video about their Kaizen approach. You can also read […]

Dilbert’s Boss Wonders Why His “Half-Wits” Aren’t Creative

Dilbert’s Boss Wonders Why His “Half-Wits” Aren’t Creative

There were a few great Dilbert cartoons this week that are relevant to Lean culture discussions. Even when the cartoons aren’t directly Lean related (as these are), we can still find thought-provoking ideas related to Lean. Thursday:   Managers can’t force creativity. When you put pressure on people – through unrealistic deadlines, targets and quotas, […]

By November 23, 2013 1 Comments Read More →