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Tag: Leadership

Spurs Win the NBA Title: Systems, Learning, Teamwork, & Leadership

Spurs Win the NBA Title: Systems, Learning, Teamwork, & Leadership

Since my wife and I moved to San Antonio just over two years ago, we’ve become big Spurs fans. Since the Spurs are the only major pro sports team here, it’s basically a civic obligation to get behind our local team. The ThedaCare folks and others in Appleton and Green Bay feel that way about […]

Cleaning out the Backlog: Krafcik, Email, Lincoln, Leadership, Humility, Patient Falls

Cleaning out the Backlog: Krafcik, Email, Lincoln, Leadership, Humility, Patient Falls

As I sometimes do, I’m going to close out a bunch of browser tabs and share some articles that caught my eye recently but don’t merit full blog posts of their own. I’m cleaning out the LeanBlog backlog and trying to reduce inventory… so here we go: Where is Jon Krafcik Now? You might remember […]

Day 2 Notes: Lean Healthcare Transformation Summit 2014

Day 2 Notes: Lean Healthcare Transformation Summit 2014

Today is the second and final day of the 5th annualLean Healthcare Transformation Summit. Follow along on Twitter with hashtag#HCSummit14 to see my tweets and thoughts from others. I will be adding updates to this post during the day, as well. These are not meant to be complete notes or a transcript… but quotable and interesting thoughts or […]

Live Blogging Day 1: Lean Healthcare Transformation Summit 2014

Live Blogging Day 1: Lean Healthcare Transformation Summit 2014

Today is the first day of the 5th annual Lean Healthcare Transformation Summit. Follow along on Twitter with hashtag #HCSummit14 to see my tweets and thoughts from others. I will be adding updates to this post during the day, as well. These are not meant to be complete notes or a transcript… but quotable and interesting thoughts or comments […]

Secretary Shinseki Has Resigned; Will Things Change at the VA?

Secretary Shinseki Has Resigned; Will Things Change at the VA?

Following up on posts from Monday and Wednesday, we see this headline today: “Shinseki resigns after VA scandal.” As I wrote about on LinkedIn, instead of blaming “bad managers” or a “lack of integrity” at local VA sites, like Phoenix, we have to look at the system. Dr. W. Edwards Deming always said that senior […]

The Real #VAscandal is the Long Waiting Times & Bad Management, Not Gaming by Bad Apples

The Real #VAscandal is the Long Waiting Times & Bad Management, Not Gaming by Bad Apples

Look at the System, Not the Individuals I’ve been wanting to blog about the “VA Scandal,” but have avoided it because it is somewhat politicized (as tends to happen), the allegations and story are moving quickly, and the whole thing just makes me sad, so I stop writing. Building on Monday’s post… when the news first […]

Blame: Human Error Occurs Even IF We’re Being Careful

Blame: Human Error Occurs Even IF We’re Being Careful

I’m not sure why “error” was put in quotes since this seems like an actual error, not a quote-unquote error: Staff ‘error’ blamed for chlorine leak at Louth’s Kenwick Park Hotel which led to five being taken to hospital When people talk about human error, they often seem to miss the point. They think calling […]

Spurs Coach Gregg Popovich, Deming, and Lean Leadership

Spurs Coach Gregg Popovich, Deming, and Lean Leadership

Since moving to San Antonio two years ago, I’ve become a big fan of the San Antonio Spurs. For one, it’s essentially a civic responsibility to cheer for them, with the Spurs being the only major pro team in town. They are similar to the Green Bay Packers in that regard. Second, they are a […]

Lean Leaders are Inclusive Leaders, Humble Leaders

Lean Leaders are Inclusive Leaders, Humble Leaders

This article caught my eye over at Becker’s Hospital Review: “The Hospital CEO Dilemma: Abandon Ship or Change Leadership Style,” written by Shirley Engelmeier, Founder and CEO of InclusionINC. She has a great list of leadership characteristics for modern hospital CEOs (which seem relevant in any industry). About LeanBlog.org: Mark Graban is a consultant, author, and […]

Podcast #197 – Kim Barnas, “Beyond Heroes” at ThedaCare

Podcast #197 – Kim Barnas, “Beyond Heroes” at ThedaCare

MP3 File (run time 35:59) My guest for episode #197 is a hospital leader I really respect, Kim Barnas, author of the new book Beyond Heroes. Until very recently, Kim was a Senior VP at ThedaCare, leading Appleton Medical Center and Theda Clark Hospital. I’ve seen Kim speak to groups at ThedaCare and a few conferences and […]

Things That Make Me Worry About My Colonoscopy: Patient Safety

Things That Make Me Worry About My Colonoscopy: Patient Safety

Sorry to get all Katie Couric on you, but I’m going to have a colonoscopy on Friday. I turned 40 last October and I have some family history that leads my doctor to get one done now rather than at 50. Unlike Katie, I won’t be broadcasting mine live, but I’ll share some articles and […]

Great Steve Jobs Video (& Transcript) from 1990 on Continuous Improvement

Great Steve Jobs Video (& Transcript) from 1990 on Continuous Improvement

Hat tip to Brent Brewington (@BrentBrewington) for sharing a link to this amazing video via Twitter. Starting at about 7:54 into the video, Steve Jobs talks about continuous improvement. Here is a little more background about the video, shot in 1990, when Jobs was 35 years old and CEO of NeXT Computer. I admit I […]

Are Today’s Hospitals Too Much Like “The Old GM?”

Are Today’s Hospitals Too Much Like “The Old GM?”

As a former GM employee and a GM customer, I’m really fascinated by the reaction of the public, the media, and Congress to the recalls and scandal over ignition switch problems in some GM small cars from recent years. The defect or design flaw is believed to have caused between 13 and 300 deaths (depending […]

A Collection of Past Posts About Lean, Basketball, and the Workplace

A Collection of Past Posts About Lean, Basketball, and the Workplace

Since today is the first full day of the NCAA Men’s Basketball tournament, many of you might be checking scores or watching games instead of thinking Lean. So, here are a few past blog posts that connect basketball to situations in our workplaces. Standardized, but Not Identical – College Basketballs NCAA basketballs used by different […]

Is it Lean’s Fault or the Old Management System’s?

Is it Lean’s Fault or the Old Management System’s?

It’s easy for an organization to say they are “doing Lean” or they have “started a Lean transformation.” They might hire a consultant or put out a press release… or maybe there’s an optimistic (but premature) news article about how the hospital or health system is going to turn around with Lean. The problem is […]

The Leadership Pond Usually Isn’t Stocked with Humble Fish

The Leadership Pond Usually Isn’t Stocked with Humble Fish

A big theme in Lean management is the idea of “leading with humility.” The first chapter of an excellent book written by Toyota employees and leaders from Georgetown, Kentucky is all about leading with humility. This must be important of that’s the first chapter. Having leaders who are humble means not having all of the […]

Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety

Podcast #195 – Steve Montague, Lean + TeamSTEPPS for Patient Safety

Please upgrade your browser MP3 File (run time 38:47) Joining me for episode #195 is my friend Steve Montague from LifeWings. Steve and I met initially through our shared interest in Lean and, like Ron Pereira, we discovered we both lived in Keller, Texas (I’ve since moved to San Antonio). Steve is a retired Navy […]

What I’ve Been Reading Lately: Not Doing Kaizen, Engaged Sailors, Etc.

What I’ve Been Reading Lately: Not Doing Kaizen, Engaged Sailors, Etc.

Every once in a while, I have too many browser windows open and it slows my computer down. That’s when I dump a bunch of links in a post that clears out the Lean Blog backlog. Dan Markovitz had a thought provoking post called “How not to build a kaizen culture in three easy steps,” […]

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