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by Mark Graban on February 10, 2014 · 5 comments
by Mark Graban on February 4, 2014 · 7 comments
by Mark Graban on February 4, 2014 · 1 comment
by Mark Graban on January 16, 2014 · 0 comments
by Mark Graban on January 8, 2014 · 0 comments
by Mark Graban on January 4, 2014 · 6 comments
by Mark Graban on December 16, 2013 · 0 comments
by Mark Graban on December 5, 2013 · 9 comments
by Joseph E. Swartz on November 26, 2013 · 1 comment
by Mark Graban on November 23, 2013 · 1 comment
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“Just because something bears the aspect of the inevitable one should not, therefore, go along willingly with it.” —Philip K. Dick
My wife & I often end up asking, "Is that person/organization being incompetent or are they trying to screw us?" Not sure which is worse.
I worry some of the #barrescue managers will fall back into old bad habits once the cameras and adult supervision are gone.
If a manager thinks they are an infallible boss who is always right and won't allow questions from employees, your business will fail.
You can't have quality and good service in an environment where people get fired for disagreeing with their managers. #lean #kaizen
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