Tag: Leadership

I Want to Send Your Hospital or Health System CEO My Book “Lean Hospitals”

I Want to Send Your Hospital or Health System CEO My Book “Lean Hospitals”

As the 3rd edition of my book Lean Hospitals is starting to ship, I’m having some great conversations with people about the “State of Lean Healthcare” in 2016 (as much as one can generalize). Two of those conversations about the book and Lean healthcare will released as podcast episodes through the Gemba Academy Podcast and the Lean Leadership Podcast. Those episodes should be available soon, but you can subscribe to their podcasts to be notified.

My LinkedIn Post on Bad Toast & Bad Management

My LinkedIn Post on Bad Toast & Bad Management

Previously on LinkedIn, I've written about Kaizen in a wine bar and the need for restaurants to not blame employees for problems. Yesterday, I published my 50th post for their Influencers program: This Restaurant Server Sadly Explains a Widespread Management Problem...

Podcast #251 – Jim Huntzinger & Russ Scaffede on Lean Leadership

Podcast #251 – Jim Huntzinger & Russ Scaffede on Lean Leadership

Episode #251 is a bit different in that it’s audio shared by the good folks at Lean Frontiers. They recently hosted a webinar where Jim Huntzinger, founder and president of Lean Frontiers asked questions that answered by Russ Scaffede about Lean leadership. See their other webinars here.

J.C. Penney’s CEO on Listening to Front-Line Employees

J.C. Penney’s CEO on Listening to Front-Line Employees

After the previous CEO of JC Penney, Ron Johnson, was fired (see my post “Lack of PDSA made JCP CEO SOL?“), it seems that new CEO Marvin Ellison might be taking a different approach.

See this article from FORTUNE: “The CEO Who’s Reinventing J.C. Penney.”

Podcast #249 – Steve Leuschel on “Lean Culture Change”

Podcast #249 – Steve Leuschel on “Lean Culture Change”

My guest for episode #249 of the podcast is Steve Leuschel, author of the book Lean Culture Change: Using a Daily Management System. You can find Steve on Twitter as @stevenleuschel.

You might remember a post from January that included an excerpt from his book on “huddles.”

Conclusion: 3 Strategies for Leaders Who Have No One to Lead

Conclusion: 3 Strategies for Leaders Who Have No One to Lead

Mark’s note: Here’s the concluding post in a series by a guest blogger, Paul Serafino. You can click here to read earlier posts in this series about leaders who have no one to formally lead. Thanks to Paul for his contributions! 

Part 4 – 3 Strategies for Leaders Who Have No One to Lead: Host “Free Events”

Part 4 – 3 Strategies for Leaders Who Have No One to Lead: Host “Free Events”

Mark’s note: Here’s the last of three change strategies in a series by a guest blogger, Paul Serafino. You can click here to read earlier posts in this series about leaders who have no one to formally lead. Next week, I’ll publish Paul’s concluding thoughts and the whole series will be available as a free PDF eBook, as well.

11 Ways You Can Get Ideas to Flow From Staff

11 Ways You Can Get Ideas to Flow From Staff

Mark’s note: Today’s guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I’ve met Duke many times at the annual Society for Health Systems conference and he’s always a pleasure to talk with. He shares quite a bit online through the online “Healthcare Management Engineers” email list and I got his permission to share these thoughts as this blog post… and I’ll also be recording a podcast with him soon.

By April 28, 2016 1 Comments Read More →
Part 2 — 3 Strategies for Leaders Who Have No One to Lead: Strong Allies

Part 2 — 3 Strategies for Leaders Who Have No One to Lead: Strong Allies

Mark’s note: Last week, I published a post by Paul Serafino titled “3 Strategies for #Lean Leaders Who Have No One to Lead.” Today, and for the next two Tuesdays, Paul shares each of those strategies. Click here for the whole series

3 Strategies for #Lean Leaders Who Have No One to Lead

3 Strategies for #Lean Leaders Who Have No One to Lead

Mark’s note: Today’s post is by a new guest blogger, Paul Serafino. This initial post will be followed by a series of three posts with strategies that he tees up in this post.

By Paul Serafino:

Upcoming Webcasts & Webinars – #Lean Healthcare, KaiNexus, and More

Upcoming Webcasts & Webinars – #Lean Healthcare, KaiNexus, and More

Hey everyone… I’m doing a few different webinars or webcasts in the next few weeks.

But first, while I’m promoting stuff, Amazon has a GREAT deal on the pre-order of the 3rd edition of my book Lean Hospitals, which is supposed to be available in June. The cover price is going to be $49.95, but you can pre-order a paperback right now for $29.97. Or, you can pre-order a signed copy from me.

#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems

#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems

Wow, we had a great time at Franciscan St. Francis Health this week. We had the “Kaizen Live!” class and workshop Monday through Wednesday. Yesterday, I got to spend the day with Joe Swartz and his “Franciscan Transformation” team from across the system.

#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections

#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections

I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our “Kaizen Live!” event. Yesterday was the first full day and everybody (24 attendees) will be back this morning to continue the learning and discussion.

More on “Motivational Interviewing” as a Method for Workplace Change Leadership

More on “Motivational Interviewing” as a Method for Workplace Change Leadership

Back in December, I wrote about a method called “Motivational Interviewing” (MI), something I learned about from a social worker who was also at the Lean Startup Conference. It’s funny how these worlds intersect sometimes.

Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety

Podcast #246 – Steve Montague, #Lean, Checklists & #PatientSafety

Episode #246 is my second episode in recognition of Patient Safety Awareness Week.

My guest is Steve Montague, who talked about Lean and Crew Resource Management with me in episode #195 in 2014. He’s a retired Navy fighter pilot, a commercial pilot, and a consultant for hospitals and health systems… and a fellow Texan and a near-neighbor of mine. See his full bio here.

There’s a Yuuuge Problem with Donald Trump’s Outdated Definition of Leadership

There’s a Yuuuge Problem with Donald Trump’s Outdated Definition of Leadership

I generally avoid politics here on the blog… In October, I broached the subject when I blogged about a company that uses Lean principles to make Donald Trump hats in New Jersey (and interviewed the owner of the company), but that was during a time when Trump seemed like a novelty or fringe candidate. It might be a “third rail” to even bring him up… but I’ll limit my remarks to one particular context – his view of “leadership.”

Recorded Webinar with Jacob Stoller: “3 Primary Assumptions of Successful #Lean Leaders”

Recorded Webinar with Jacob Stoller: “3 Primary Assumptions of Successful #Lean Leaders”

Last year, you might have heard my podcast episode with author Jacob Stoller, talking about his book The Lean CEO.

Coming up on March 15, I’m happy to be hosting a KaiNexus webinar with him, where Stoller will be presenting about “The 3 Primary Assumptions of Successful #Lean Leaders.”

Podcast #243 – Michael Bungay Stanier, “The Coaching Habit”

Podcast #243 – Michael Bungay Stanier, “The Coaching Habit”

My guest for Episode #243, Michael Bungay Stanier, takes us a bit outside of the Lean realm… but that’s good. Our topic today, which ties in very nicely to Lean and Kaizen (as you’ll hear in our conversation) is coaching.

By February 29, 2016 3 Comments Read More →