Tag: Leadership

Football, Holistic Systems, and Challenging the Way It’s Always Been Done

Football, Holistic Systems, and Challenging the Way It’s Always Been Done

Many of you might not care, but it’s football season. Major college football starts tomorrow night and the NFL kicks off their season next Thursday. On that note, if you’d like to “kick off” a Kaizen approach to continuous improvement in your organization, I’d like to help. By the way, 20 years ago today, I […]

By September 2, 2015 0 Comments Read More →
What’s Demoralizing? The Colors on a Chart or Not Improving the System?

What’s Demoralizing? The Colors on a Chart or Not Improving the System?

I forget what hospital these charts are even from, but it doesn’t really matter. It’s become more common, in my gemba visits, to see hospital departments charting metrics. They are often part of “huddle boards” that teams gather around on a daily basis (or, ideally, each shift). It’s good to see daily metrics, as opposed […]

By August 25, 2015 9 Comments Read More →
Podcast #227 – Ruthie Davis & Steve Cook on “Do The Right Thing”

Podcast #227 – Ruthie Davis & Steve Cook on “Do The Right Thing”

Joining me for episode #227 are Ruthie Davis and Stephen Cook, talking about the book that they edited, Do the Right Thing: Real Life Stories of Leaders Facing Tough Choices. While this episode isn’t focused on Lean, per se, I think you’ll enjoy the discussion and I highly recommend the book, which highlights the role of […]

By August 14, 2015 0 Comments Read More →
Franciscan Kaizen Video #8: A Hospital Manager Makes Time for Kaizen

Franciscan Kaizen Video #8: A Hospital Manager Makes Time for Kaizen

It’s been a little while, but here’s a new video about Kaizen and continuous improvement from our friends at Franciscan St. Francis Health in Indianapolis. See all of the videos in the link here or via my YouTube playlist. In this video, Hollynn Lobsiger, the manager of the endoscopy unit, talks about what Kaizen means to […]

By August 13, 2015 0 Comments Read More →
Why This Sushi Company Policy Letter Should be Copied by Hospitals – As Long as They All Actually Live by It

Why This Sushi Company Policy Letter Should be Copied by Hospitals – As Long as They All Actually Live by It

I love the Texas-based grocery store chain “Central Market.” It’s like a local version of a Whole Foods, basically. One of their features is a sushi area that’s run by a third-party company, Yummi Sushi. Posted prominently is a letter that outlines their stated approach to quality and safety. Click the photo for a larger […]

Model Lines and Model Cells to Start a Lean Transformation Strategy

Model Lines and Model Cells to Start a Lean Transformation Strategy

There are any number of strategies or tactics that hospitals or health systems use when getting started with Lean. These approaches and decisions include one or more of the following… should we… Train lots of employees and managers about Lean? Decide if we’re using Lean or “Lean Six Sigma”? Formally certify managers and employees? Do […]

Podcast #225 – John Toussaint, MD, “Management on the Mend”

Podcast #225 – John Toussaint, MD, “Management on the Mend”

Joining me once again on the podcast today is John Toussaint, MD, the founder and CEO of the ThedaCare Center for Healthcare Value. We’re talking about his latest book, Management on the Mend (read my blog post about my first thoughts about the book). John wrote this new book to document “core elements of successful […]

Podcast #224 – Mike Grogan, Lean and Mentoring

Podcast #224 – Mike Grogan, Lean and Mentoring

My guest for episode #224 of my podcast is a returning guest, Mike Grogan. About two years ago, we talked about his Lean work in Tanzanian healthcare, in episode #182. Mike is an international trainer, coach, and speaker, who works with successful but overwhelmed management teams, to help them understand the technical and behavioral elements of […]

2015 Lean Healthcare Transformation Summit Notes & Highlights (#HCSummit15)

2015 Lean Healthcare Transformation Summit Notes & Highlights (#HCSummit15)

Wednesday was the first day of the 6th annual Lean Healthcare Transformation Summit, being held this year in Addison (Dallas), Texas. I’m here and this year my colleagues Dr. Greg Jacobson and Jeff Roussel from KaiNexus are attending, so please say hi if you are here. Tuesday, I taught a workshop on daily continuous improvement (Kaizen) and […]

Throwback Thursday: The Leadership Mantras of Don Davis

Throwback Thursday: The Leadership Mantras of Don Davis

It’s been just about 18 years since I was leaving GM to start the master’s program at MIT’s Leaders for Manufacturing program (now called Leaders for Global Operations). Here’s a 1992 interview that describes the origins of the program. It was a different world then… trying to save and bolster “American manufacturing” while we’re now […]

10 Key Lean Mindsets for Factories, Hospitals, Startups, and More

10 Key Lean Mindsets for Factories, Hospitals, Startups, and More

Here’s my latest post for LinkedIn through their “Influencers” series. It might be old hat to readers of this blog, but I hope what I shared is useful for a wider audience that I have there. 10 Key Lean Mindsets for Factories, Hospitals, Startups, and More Feel free to comment there at LinkedIn or here […]

Gemba in the NICU: More Notes from our “Kaizen Live” Experience at Franciscan

Gemba in the NICU: More Notes from our “Kaizen Live” Experience at Franciscan

In my first post about the on-site Kaizen learning experience at Franciscan St. Francis Health, an event I came to call “Kaizen Live,” I wrote about some of the initial presentations and discussions from Franciscan leaders. You can also see my tweets from the days. A big part of the 1.5-day event was the three “gemba […]

Another Experiment That Works in Healthcare: Safety Huddles

Another Experiment That Works in Healthcare: Safety Huddles

Following up on yesterday’s post on seemingly successful experiments with ACOs, here’s another article, from HBR, on “safety huddles” in healthcare: “How Every Hospital Should Start the Day“ I’ve seen some hospitals using daily safety huddles. It sends a powerful message when leaders make patient safety (and staff safety) a visible priority in the organization. Recently, […]

Cleaning out the Backlog: 3P in the NHS, “Secret” HAI Weapons, MRI $$$, and Fines for Medical Harm

Cleaning out the Backlog: 3P in the NHS, “Secret” HAI Weapons, MRI $$$, and Fines for Medical Harm

As I sometimes do, I’m going to close out a bunch of browser tabs (which makes my Mac run faster) and I’ll do that by sharing some articles that caught my eye but maybe don’t merit full blog posts of their own. I’m cleaning out the LeanBlog backlog and trying to reduce inventory… so here […]

Throwback Thursday: 23 Tweets I Might Have Sent in 2002

Throwback Thursday: 23 Tweets I Might Have Sent in 2002

I have been going through some old papers recently and I found two sheets of paper with hand-written thoughts or “truisms” that I had scribbled down in early 2002. The word truism, it turns out, doesn’t mean “true” so much as it means “a statement that is obviously true and says nothing new or interesting.” Oops. […]

Podcast #214: Michael Ballé, Lead With Respect

Podcast #214: Michael Ballé, Lead With Respect

MP3 File (run time 42:37) Today’s guest is Michael Ballé, an author of many novels about Lean management, published by the Lean Enterprise Institute. He joins us for this episode from Paris (he shares many photos of “Paris moments” via his Twitter account @Michael_Balle). Michael and his father, Freddy, have collaborated on these books and have […]

By February 2, 2015 2 Comments Read More →
Webinar Previews: Lean is All About People? Leadership Behaviors for Kaizen

Webinar Previews: Lean is All About People? Leadership Behaviors for Kaizen

Tomorrow afternoon, I’m doing two different webinars that I hope you’ll want to sign up for. Even if you can’t attend live, I’d encourage you to register in advance so you can get links sent to you automatically to view these on demand. Both webinars will be recorded and links will be sent out to those who registered. […]

By January 26, 2015 1 Comments Read More →
Lessons from the  Football Coaching and Leadership Styles of the Oregon Ducks and Ohio State Buckeyes

Lessons from the Football Coaching and Leadership Styles of the Oregon Ducks and Ohio State Buckeyes

Note: Today is the fifth anniversary of the Haiti earthquake. Russell Maroni’s journal from his volunteer work there, including some Lean concepts he employed, is still available. You can download a free PDF and I hope you’ll consider making a charitable contribution. Now on to today’s somewhat trivial, by comparison, topic. Tonight is the inaugural […]

By January 12, 2015 1 Comments Read More →