Many of you don’t care about football, but you might find it interesting, as I did, to learn that Northwestern’s defensive coordinator Mike Hankwitz is apparently a fan of Kaizen…
Today’s guest is Eric Dickson,MD, MHCM, FACEP, the president and CEO of UMass Medical Center. Today’s podcast is a recording of an interview that I did on stage at the 2015 Lean Healthcare Transformation Summit, as part of the CEO panel I was moderating.
As a Lean change agent, I’ve made a lot of mistakes. Some mistakes I recognized early and recovered from; others were a blind spot that affected outcomes and success of the assignment. A few still haunt me from time to time when I suffer a case of “woulda, coulda, shoulda.”
Having a model like this helps prevent errors, such as jumping to implement Lean tools before the organization understands WHY change is necessary. You have to engage and enroll people in change, not just force things on them.
I am convinced that the ExperienceChange simulations, either Lakeview or GlobalTech, are a great way to learn and practice.
I was very saddened earlier to receive an email from an employee of a great leader, Dr. Michel Tétreault, informing me that he had passed away. Michel was, since 2005, the CEO of St. Boniface General Hospital in Winnipeg.
And the idea of knowing why… again that’s an old desire. It’s not just a recent discovery of Simon Sinek and the outstanding book Start with Why (my friends at Gemba Academy have a podcast interview with him coming soon). Why are we doing something? Why are we starting this company? That’s an old tale… are you breaking rocks or building a cathedral?
As my breakfast platter was being rung up, I saw this sign behind the register (and came back to discretely take a picture)… click for a larger view.
Reminder: I’m giving a free webinar tomorrow, through KaiNexus: Bridging the Gap: How to Turn Ideas into Improvements September 10 from 1 to 2 pm EDT Now to today’s post: As is often the case, I have too many open browser tabs full of articles that I was going to potentially blog about. This slows down […]
Mark’s Note: Today’s guest post is by Paul Critchley and while it shares a story from a manufacturing company, I could see a situation like this taking place in healthcare or in any large organization that doesn’t quite get what Lean is about. By Paul Critchley: Lean can be many things to many people; a […]
Many of you might not care, but it’s football season. Major college football starts tomorrow night and the NFL kicks off their season next Thursday. On that note, if you’d like to “kick off” a Kaizen approach to continuous improvement in your organization, I’d like to help. read more photo by:
I forget what hospital these charts are even from, but it doesn’t really matter. It’s become more common, in my gemba visits, to see hospital departments charting metrics. They are often part of “huddle boards” that teams gather around on a daily basis (or, ideally, each shift). read more
Joining me for episode #227 are Ruthie Davis and Stephen Cook, talking about the book that they edited, Do the Right Thing: Real Life Stories of Leaders Facing Tough Choices. While this episode isn’t focused on Lean, per se, I think you’ll enjoy the discussion and I highly recommend the book, which highlights the role of […]
It’s been a little while, but here’s a new video about Kaizen and continuous improvement from our friends at Franciscan St. Francis Health in Indianapolis. See all of the videos in the link here or via my YouTube playlist. In this video, Hollynn Lobsiger, the manager of the endoscopy unit, talks about what Kaizen means to […]
Why This Sushi Company Policy Letter Should be Copied by Hospitals – As Long as They All Actually Live by It
I love the Texas-based grocery store chain “Central Market.” It’s like a local version of a Whole Foods, basically. One of their features is a sushi area that’s run by a third-party company, Yummi Sushi. Posted prominently is a letter that outlines their stated approach to quality and safety. Click the photo for a larger […]
There are any number of strategies or tactics that hospitals or health systems use when getting started with Lean. These approaches and decisions include one or more of the following… should we… Train lots of employees and managers about Lean? Decide if we’re using Lean or “Lean Six Sigma”? Formally certify managers and employees? Do […]
Joining me once again on the podcast today is John Toussaint, MD, the founder and CEO of the ThedaCare Center for Healthcare Value. We’re talking about his latest book, Management on the Mend (read my blog post about my first thoughts about the book). John wrote this new book to document “core elements of successful […]
My guest for episode #224 of my podcast is a returning guest, Mike Grogan. About two years ago, we talked about his Lean work in Tanzanian healthcare, in episode #182. Mike is an international trainer, coach, and speaker, who works with successful but overwhelmed management teams, to help them understand the technical and behavioral elements of […]
Wednesday was the first day of the 6th annual Lean Healthcare Transformation Summit, being held this year in Addison (Dallas), Texas. I’m here and this year my colleagues Dr. Greg Jacobson and Jeff Roussel from KaiNexus are attending, so please say hi if you are here. Tuesday, I taught a workshop on daily continuous improvement (Kaizen) and […]