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Tag: Leadership

Unclear on the Lean Concept: Gemba Walks

Unclear on the Lean Concept: Gemba Walks

Here’s the third cartoon collaboration with artist Carrie Howarth, CMA (AAMA), a workflow facilitator at a health system in Florida. See all of the cartoons here. More to come! This cartoon is not inspired by any particular incident or any real health system, but it was based off my random thought about what would happen IF a […]

By November 17, 2014 1 Comments Read More →
Video: Endoscopy Nurses are “Kaizen Crazy” at Franciscan St. Francis Health!

Video: Endoscopy Nurses are “Kaizen Crazy” at Franciscan St. Francis Health!

Today, I’m traveling to Tokyo, but I’m still thinking of the amazing nurses and leaders at Franciscan St. Francis Health in Indiana. Through my co-author Joe Swartz, the director of business transformation, their work is featured heavily in our book Healthcare Kaizen. I hope to share their examples and inspiration next week with our hosts and my […]

By November 12, 2014 0 Comments Read More →
“Lean Koffie” in The Netherlands; Smells & Tastes the Same as Our “Coffee”

“Lean Koffie” in The Netherlands; Smells & Tastes the Same as Our “Coffee”

Back in September, I wrote about our most recent “Lean Coffee” gathering in San Antonio, where people from different healthcare organizations talked about their improvement efforts. As part of my visit to The Netherlands this week, Marc Rouppe van der Voort (pictured below with me), arranged a gathering of healthcare improvement professionals who participate in their […]

By November 5, 2014 4 Comments Read More →
Guest Post: Standardized Work is for Leaders, Not Just Assembly Lines

Guest Post: Standardized Work is for Leaders, Not Just Assembly Lines

Mark’s note: Today’s post is by David Meier, a former Toyota group leader, and co-author of the excellent books The Toyota Way Fieldbook and Toyota Talent: Developing Your People the Toyota Way. He is currently working on a project to renovate and re-open a Kentucky distillery. I’ve learned a ton from David and I’m happy […]

By November 4, 2014 1 Comments Read More →
Questions That Aren’t Really Questions

Questions That Aren’t Really Questions

My Lean mentors often talk about “leading with questions.” Kim Barnas and ThedaCare use this approach in different ways, including “stat sheets,” which are basically checklists (or standardized work) full of questions for leaders to use in the workplace. See her outstanding book Beyond Heroes: A Lean Management System for Healthcare. What kinds of questions […]

By October 30, 2014 17 Comments Read More →
Free Webinar Tomorrow – #Lean & Daily Management by @KaiNexus

Free Webinar Tomorrow – #Lean & Daily Management by @KaiNexus

Tomorrow, at 1 pm Eastern, Dr. Greg Jacobson and I are giving a KaiNexus-sponsored webinar: Daily Management with KaiNexus: From Huddle Boards to Web-Based Technology I’ll be talking about daily Lean management practices, such as: Strategy deployment Process audits / rounding Performance measures Kaizen & staff ideas Daily standup meetings (“huddles”) I’ll explain the practice […]

By October 27, 2014 0 Comments Read More →
Continuous Improvement of Learning: North East Shingo Conference 2014

Continuous Improvement of Learning: North East Shingo Conference 2014

Mark’s note: Christina Kach is our guest blogger today, with a post about the recent North East Shingo Conference, where she was an attendee. See her past posts here. Recently, my coworkers and I had the opportunity to attend the North East Shingo Conference in Springfield, MA (presented by the Greater Boston Manufacturing Partnership, or GBMP). The […]

Kaizen Coaching: Don’t Give People Answers, Let Them Learn

Kaizen Coaching: Don’t Give People Answers, Let Them Learn

Last week, I taught a pilot session of a new class on Kaizen and continuous improvement that I taught for visitors to the ThedaCare Center for Healthcare Value. Unlike other workshops that have assumed people are starting from scratch, this was designed around exercises, simulations, discussions, and two “gemba visits” to see daily team huddles […]

By October 21, 2014 5 Comments Read More →
LinkedIn Post on Ebola and Everyday Healthcare Failures; A Brave Whistle-Blowing Nurse

LinkedIn Post on Ebola and Everyday Healthcare Failures; A Brave Whistle-Blowing Nurse

I wrote about Ebola earlier this week and have been following the news closely. It’s a fascinating story on many levels, including many leadership failures. I wrote a piece for LinkedIn, written for a general public audience: A Lack of Planning and Protocol Failures in Healthcare Are Not Limited to Ebola I also recommend you […]

By October 16, 2014 1 Comments Read More →
GM CEO Mary Barra Celebrates Employee Kaizen

GM CEO Mary Barra Celebrates Employee Kaizen

Time magazine recently featured GM’s relatively new CEO, Mary Barra, on the cover and in this story: “Mary Barra’s Bumpy Ride at the Wheel of GM“ I can’t find a free version of the story online. Here is a USA Today summary that says “Five things ‘Time’ revealed about GM CEO Mary Barra.” I’ve been critical […]

By October 13, 2014 1 Comments Read More →
Great Lean Leader Interview Series at Shmula.com

Great Lean Leader Interview Series at Shmula.com

My friend Pete Abilla has started a nice series of “Lean Leadership Interviews” on his site, shmula.com. I enjoyed his most recent interview with Jeff Liker. I agree with Pete and Jeff in the assertion (shared by Mike Rother) that formal “root cause analysis” isn’t always needed, or might be overkill in some situations. We […]

By September 30, 2014 0 Comments Read More →
Is This Dilbert Really True?

Is This Dilbert Really True?

Thursday’s Dilbert (see the strip) starts with the “Pointy Haired Boss” asking Dilbert for his opinion on something. Dilbert responds with “studies show that if you ask for my opinion, I will no longer perceive you as a leader.” The cartoon isn’t footnoted and a bit of Google searching doesn’t pull up “studies.” Maybe I’m […]

By September 26, 2014 11 Comments Read More →
What Bad Managers, Good Managers, and Great Managers Do

What Bad Managers, Good Managers, and Great Managers Do

Today’s post is something that I wrote for a broader LinkedIn audience, but might have meaning and significance to my Lean readers: “What Bad Managers, Good Managers, and Great Managers Do“ You might particularly enjoy the old blog post I linked to about the “power of why” at NUMMI, compared to my experiences at GM. […]

By September 11, 2014 1 Comments Read More →
Video Interviews with Karl Wadensten and Paul Akers

Video Interviews with Karl Wadensten and Paul Akers

Our theme this month on the KaiNexus blog is executive leadership. We are concluding that series with a new webinar that will be hosted by me and our CEO, Allan Wilson. Learn more and register: How Continuous Improvement Helps The C-Suite Sleep Better As part of our series, I was able to do two video interviews […]

By September 10, 2014 1 Comments Read More →
Podcast #208 – Michael Bremer, “How to Do a Gemba Walk”

Podcast #208 – Michael Bremer, “How to Do a Gemba Walk”

MP3 File (run time 36:24) Joining me for episode #208 is Michael Bremer, author of the recently released eBook How to Do a Gemba Walk. Michael is president of The Cumberland Group, a business improvement consulting firm based in Illinois. In today’s episode, Michael talks about different types of gemba walks, key behaviors that need to […]

By September 9, 2014 0 Comments Read More →
To Create a Culture of Continuous Improvement, Put Away the Gavel!

To Create a Culture of Continuous Improvement, Put Away the Gavel!

I am giving a new webinar on Wednesday, hosted by the ThedaCare Center for Healthcare Value (to promote a public registration workshop on Kaizen that we’re doing in October). The webinar’s theme is: “Practical Continuous Improvement Leadership: Coaching, Not Judging” I’ll give a bit of a preview of the webinar in this blog post. As […]

By August 26, 2014 2 Comments Read More →
Teaching Up in the Organization?

Teaching Up in the Organization?

People often talk about the need for senior leadership support for Lean. If we’re going to really transform our culture, workplace, and performance, “quality starts in the boardroom,” as Dr. Deming said. Lean is not about “fixing” the employees — it’s about changing the way we think and lead at all levels. If executives and […]

By August 20, 2014 4 Comments Read More →
The One Where a Dog Reviews the Strategy Deployment Metrics Wall

The One Where a Dog Reviews the Strategy Deployment Metrics Wall

I’ve had some cartoons on the blog before, including a few “Doofus & Leanies.”  I can’t draw at all, believe me (although I sometimes do my own simple digital graphics). I’ve been fortunate to partner up with other artists before and today’s cartoon is a new collaboration with Carrie Howarth, CMA (AAMA), a workflow facilitator at […]