Tag: Leadership

Podcast #255 – Mark DeLuzio, “Turn Waste Into Wealth” With Lean

Podcast #255 – Mark DeLuzio, “Turn Waste Into Wealth” With Lean

This episode is sponsored by StoreSMART. My guest for episode #255 is Mark DeLuzio, author of the recently-released book Turn Waste into Wealth: How to Find Cash in Every Corner of the Company. It’s Mark’s first book, but he’s been well known in the Lean community for a long time. read more

What Happens to Leaders Who Don’t Listen?

What Happens to Leaders Who Don’t Listen?

There’s a lot of silly stuff that people post that appears on the LinkedIn main page when I log in, between narcissistic selfies and urban legends like the one about Bill Gates and his daughter that’s making the rounds. But, occasionally there’s a real gem… this time an image shared by Shellie McKinney, an H.R. […]

GM’s CEO Roger Smith Thought Toyota Had Magic, But This Was the “Secret”

GM’s CEO Roger Smith Thought Toyota Had Magic, But This Was the “Secret”

Thanks to this post by Bruce Hamilton (aka “Toast Guy” or “Old Lean Dude”), I was reminded of the old General Motors effort, spearheaded by then-CEO Roger Smith (of “Roger & Me” fame), to fully automate car factories. Their concept was the “lights-out factory” that could run without people (other than a security guard). read […]

From 1994, But Relevant Today: “Why TQM Fails” & Parallels to Lean

From 1994, But Relevant Today: “Why TQM Fails” & Parallels to Lean

Some of you reading this might remember the Total Quality Management (TQM) movement of the late 1980s and 1990s. Many would look back and label it a “fad.” As I’ve said about Lean, it’s only a fad to those who are susceptible to fads. As I blogged about in 2006, management is often prone to…

I Want to Send Your Hospital or Health System CEO My Book “Lean Hospitals”

I Want to Send Your Hospital or Health System CEO My Book “Lean Hospitals”

As the 3rd edition of my book Lean Hospitals is starting to ship, I’m having some great conversations with people about the “State of Lean Healthcare” in 2016 (as much as one can generalize). Two of those conversations about the book and Lean healthcare will released as podcast episodes through the Gemba Academy Podcast and the […]

My LinkedIn Post on Bad Toast & Bad Management

My LinkedIn Post on Bad Toast & Bad Management

Previously on LinkedIn, I’ve written about Kaizen in a wine bar and the need for restaurants to not blame employees for problems. Yesterday, I published my 50th post for their Influencers program: This Restaurant Server Sadly Explains a Widespread Management Problem…

Podcast #251 – Jim Huntzinger & Russ Scaffede on Lean Leadership

Podcast #251 – Jim Huntzinger & Russ Scaffede on Lean Leadership

Episode #251 is a bit different in that it’s audio shared by the good folks at Lean Frontiers. They recently hosted a webinar where Jim Huntzinger, founder and president of Lean Frontiers asked questions that answered by Russ Scaffede about Lean leadership. See their other webinars here. Russ has a lot of great wisdom and experience […]

J.C. Penney’s CEO on Listening to Front-Line Employees

J.C. Penney’s CEO on Listening to Front-Line Employees

After the previous CEO of JC Penney, Ron Johnson, was fired (see my post “Lack of PDSA made JCP CEO SOL?“), it seems that new CEO Marvin Ellison might be taking a different approach. See this article from FORTUNE: “The CEO Who’s Reinventing J.C. Penney.” Whereas Johnson “just thought his ideas were right,” Ellison appears to test […]

Podcast #249 – Steve Leuschel on “Lean Culture Change”

Podcast #249 – Steve Leuschel on “Lean Culture Change”

My guest for episode #249 of the podcast is Steve Leuschel, author of the book Lean Culture Change: Using a Daily Management System. You can find Steve on Twitter as @stevenleuschel. You might remember a post from January that included an excerpt from his book on “huddles.” In this episode, we discuss topics including his greatest influences, […]

Conclusion: 3 Strategies for Leaders Who Have No One to Lead

Conclusion: 3 Strategies for Leaders Who Have No One to Lead

Mark’s note: Here’s the concluding post in a series by a guest blogger, Paul Serafino. You can click here to read earlier posts in this series about leaders who have no one to formally lead. Thanks to Paul for his contributions!  Here is a PDF ebook created by Paul with the entire series. read more

Part 4 – 3 Strategies for Leaders Who Have No One to Lead: Host “Free Events”

Part 4 – 3 Strategies for Leaders Who Have No One to Lead: Host “Free Events”

Mark’s note: Here’s the last of three change strategies in a series by a guest blogger, Paul Serafino. You can click here to read earlier posts in this series about leaders who have no one to formally lead. Next week, I’ll publish Paul’s concluding thoughts and the whole series will be available as a free PDF eBook, as […]

11 Ways You Can Get Ideas to Flow From Staff

11 Ways You Can Get Ideas to Flow From Staff

Mark’s note: Today’s guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I’ve met Duke many times at the annual Society for Health Systems conference and he’s always a pleasure to talk with. He shares quite a bit online through the online “Healthcare Management Engineers” […]

By April 28, 2016 0 Comments Read More →
Part 2 — 3 Strategies for Leaders Who Have No One to Lead: Strong Allies

Part 2 — 3 Strategies for Leaders Who Have No One to Lead: Strong Allies

Mark’s note: Last week, I published a post by Paul Serafino titled “3 Strategies for #Lean Leaders Who Have No One to Lead.” Today, and for the next two Tuesdays, Paul shares each of those strategies. Click here for the whole series.  By Paul Serafino: Here is the first strategy you can test out over […]

3 Strategies for #Lean Leaders Who Have No One to Lead

3 Strategies for #Lean Leaders Who Have No One to Lead

Mark’s note: Today’s post is by a new guest blogger, Paul Serafino. This initial post will be followed by a series of three posts with strategies that he tees up in this post. By Paul Serafino: The door to the production floor opens, and the sounds and smells of manufacturing hit you. It’s unmistakable. There’s […]

Upcoming Webcasts & Webinars – #Lean Healthcare, KaiNexus, and More

Upcoming Webcasts & Webinars – #Lean Healthcare, KaiNexus, and More

Hey everyone… I’m doing a few different webinars or webcasts in the next few weeks. But first, while I’m promoting stuff, Amazon has a GREAT deal on the pre-order of the 3rd edition of my book Lean Hospitals, which is supposed to be available in June. The cover price is going to be $49.95, but you […]

#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems

#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems

Wow, we had a great time at Franciscan St. Francis Health this week. We had the “Kaizen Live!” class and workshop Monday through Wednesday. Yesterday, I got to spend the day with Joe Swartz and his “Franciscan Transformation” team from across the system. There are so many great lessons to share from the time there. […]

#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections

#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections

I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our “Kaizen Live!” event. Yesterday was the first full day and everybody (24 attendees) will be back this morning to continue the learning and discussion. The Franciscan story and our other Kaizen experiences are documented in […]

More on “Motivational Interviewing” as a Method for Workplace Change Leadership

More on “Motivational Interviewing” as a Method for Workplace Change Leadership

Back in December, I wrote about a method called “Motivational Interviewing” (MI), something I learned about from a social worker who was also at the Lean Startup Conference. It’s funny how these worlds intersect sometimes. I saw parallels between people being addicted to food, drugs, or what have you (the reason the MI method was […]