Tag: Kaizen

What Little Thing Made This Nurse Manager Realize She DID Have A Lot Of Ideas?

What Little Thing Made This Nurse Manager Realize She DID Have A Lot Of Ideas?

Today’s post is just something pointing I wrote another article for the LinkedIn “Influencer” series (see my past posts here). The new article is titled: “The Little Difference That Turned “No Ideas” Into “Lots of Ideas.” Listen to Mark read this article:   I hope you’ll check it out and feel free to comment there […]

By January 6, 2015 1 Comments Read More →
See A Pharmacy Manager Say “The Leaders Support Kaizen… It’s OK to Fail”

See A Pharmacy Manager Say “The Leaders Support Kaizen… It’s OK to Fail”

Here’s the latest video in the series that Joe Swartz and I shot at Franciscan St. Francis Health back in October. Pharmacy manager Ronda Freije shares her experiences in engaging staff and piloting and evaluating changes in a PDSA manner. In a Kaizen approach, we test changes to see if they really work in practice. She […]

By January 5, 2015 0 Comments Read More →
What Are Your New Year’s Lean Resolutions for 2015? What Problems Are You Solving?

What Are Your New Year’s Lean Resolutions for 2015? What Problems Are You Solving?

Happy New Year! Let’s talk about Lean. Let’s talk about Kaizen and continuous improvement and how to get better in 2015. You’re possibly thinking, “Hey, Mark, chill… watch some football… relax… it’s a holiday.” But, you’re reading this, so you must be as excited about the new year as I am. The start of a […]

By December 31, 2014 1 Comments Read More →
What Anthony Bourdain Says is Must See TV and it Could Apply to the Practice of Kaizen

What Anthony Bourdain Says is Must See TV and it Could Apply to the Practice of Kaizen

Today’s post is something I wrote for the KaiNexus blog that was posted yesterday: Anthony Bourdain on Continuous Improvement: Be “Less Awful Every Day” I loved this short clip of Bourdain being interviewed on the Charlie Rose program, talking about doing something new and trying to get better every day. That’s Kaizen. That’s what the […]

By December 18, 2014 0 Comments Read More →
Video: The Culture is Staff Input; Info About a Class on Kaizen at Franciscan St. Francis Health

Video: The Culture is Staff Input; Info About a Class on Kaizen at Franciscan St. Francis Health

Here’s the latest in our series of videos about Kaizen and a culture of continuous improvement at Franciscan St. Francis Health in Indianapolis. Scroll down in this post for a survey that Joe Swartz and I are doing about a workshop / class we are going to hold on site this spring in Indianapolis. The staff […]

By December 16, 2014 0 Comments Read More →
Bringing Me Problems is OK, We’ll Find Solutions Together

Bringing Me Problems is OK, We’ll Find Solutions Together

It’s a bit of a modern management cliché to say “Don’t bring problems! Bring me solutions!” I think what that means is “Don’t just complain! Think about improving things!” It’s good to think about improvement, but sometimes (if not often!) that improvement process starts by identifying problems. In a “Kaizen” process in a team, I […]

By December 15, 2014 5 Comments Read More →
Scheduling Time for Breaks, Lunch, and Kaizen

Scheduling Time for Breaks, Lunch, and Kaizen

Call me old fashioned, but I figure any employee who works a full day deserves proper breaks, including a lunch break. This is true for nurses who work ten hour shifts. And, it’s especially true for the 65% of nurses who have worked a 12 or 13-hour shift. Many studies show that fatigue and errors […]

By December 12, 2014 2 Comments Read More →
Businessweek Article on Employee Ideas

Businessweek Article on Employee Ideas

This Bloomberg Businessweek article caught my eye: “How to Get More Respect From Your Boss With Less Work.” It’s a misleading headline, almost as if it was associated with the wrong article, somehow. But, it’s an interesting read anyway. Researchers looked at 5,000 employees in an Asian IT company and found: “…newer workers may have […]

By December 10, 2014 1 Comments Read More →
10% Discount Code — Upcoming Class in January with Jim Benson – Personal Kanban & Kaizen

10% Discount Code — Upcoming Class in January with Jim Benson – Personal Kanban & Kaizen

I’m happy to be partnering up again with my friend and fellow contrarian rabble-rouser Jim Benson to do a full-day workshop on Lean for knowledge work settings. It’s going to be held in San Francisco on Thursday, January 29. Learn more and register – Save 10% using discount code “leanblog” In the morning, Jim will enthrall you […]

By December 4, 2014 0 Comments Read More →
How Engaging Everyone in Kaizen Saves this Hospital Leader Time Lots of Time

How Engaging Everyone in Kaizen Saves this Hospital Leader Time Lots of Time

A few weeks back, I posted the first new video from my Healthcare Kaizen co-author‘s health system: “Endoscopy Nurses are “Kaizen Crazy” at Franciscan St. Francis Health!” Today’s post includes the second video and, as I add new ones, you can view the whole series here on the blog or via a YouTube playlist. In this […]

By December 2, 2014 0 Comments Read More →
The Kaizen Approach to Getting Others Comfortable with Sushi

The Kaizen Approach to Getting Others Comfortable with Sushi

I’ll be blogging a lot more about my recent trip to Japan with Kaizen Institute, including the site visits and our lessons learned. I had a few days of tourist / vacation time in Tokyo before and after the trip, which included getting to spend some time with a college friend who is currently doing […]

By December 1, 2014 1 Comments Read More →
“Quality Circles” Are Alive & Well in Japanese Organizations; We Might Call it A3 Problem Solving

“Quality Circles” Are Alive & Well in Japanese Organizations; We Might Call it A3 Problem Solving

One question I was asked to ask during my Japan trip was to see if “Quality Circles” are still active in Japanese companies. I think the term was brought to the U.S. in the 1980s and 1990s, but generally wasn’t widely adopted for a number of reasons – probably due to management mindsets and organizational […]

By November 20, 2014 4 Comments Read More →
Our Toyota Tour Guide’s Kaizen

Our Toyota Tour Guide’s Kaizen

We just finished our second day of our Kaizen Institute Japan Lean Tour and it’s been great so far. Follow us via the hashtag #KaizenTour on Twitter for more real-time updates. Monday afternoon, we visited Toyota’s Tsutsumi plant in Toyota City, where they produce Prius and Camry models. In the theme of being an “eco-factory” for […]

By November 18, 2014 7 Comments Read More →
Follow our Japan Lean Healthcare Tour via Twitter

Follow our Japan Lean Healthcare Tour via Twitter

Konichiwa from Nagoya! Starting today, we have a group of 18 people here in Japan, including 13 doctors, some nurses, and healthcare senior leaders from around the world. I’ll eventually be blogging about aspects of the trip, but you can follow along in somewhat real time via Twitter this week. Mr Masaaki Imai now talks […]

By November 16, 2014 0 Comments Read More →
This Awesome Video Shows What Kaizen Looks Like at Scottsdale Lincoln Health Network

This Awesome Video Shows What Kaizen Looks Like at Scottsdale Lincoln Health Network

Thanks to my friend (and future co-author) Mike Stoecklein for sharing this video (and a blog post) about his Healthcare Value Network visit to Scottsdale Lincoln Health Network. The video shows many employees from many different departments at what they call an “ACT Fair” – an improvement fair where different departments highlight how they “act” to improve. […]

By November 14, 2014 0 Comments Read More →
Video: Endoscopy Nurses are “Kaizen Crazy” at Franciscan St. Francis Health!

Video: Endoscopy Nurses are “Kaizen Crazy” at Franciscan St. Francis Health!

Today, I’m traveling to Tokyo, but I’m still thinking of the amazing nurses and leaders at Franciscan St. Francis Health in Indiana. Through my co-author Joe Swartz, the director of business transformation, their work is featured heavily in our book Healthcare Kaizen. I hope to share their examples and inspiration next week with our hosts and my […]

By November 12, 2014 0 Comments Read More →
Kaizen Makes People Smile

Kaizen Makes People Smile

Last Wednesday, I gave a presentation on Lean, Kaizen, and continuous improvement for healthcare at the Dutch Lean Event conference. The organizers said they want their event to be a “festival” with a fun atmosphere. They had a DJ (you read that right) playing lively music the whole time during networking breaks, even at 8:30 in […]

By November 10, 2014 0 Comments Read More →
Guest Post: Organizations are Solving Problems; Are They Workarounds or Real Improvements?

Guest Post: Organizations are Solving Problems; Are They Workarounds or Real Improvements?

Mark’s note: Today’s post is a guest post by my friend and colleague Isaac Mitchell. We’ve crossed paths at conferences, including the annual Society for Health Systems conference, where he shared some of their great work on Kaizen that’s being done at East Tennessee Children’s Hospital. Hopefully we’ll see you there in February with keynote […]

By November 6, 2014 6 Comments Read More →