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Tag: Kaizen

Podcast #201 – WorkOut Process at Mary Greeley Medical Center

Podcast #201 – WorkOut Process at Mary Greeley Medical Center

MP3 File (run time 37:21) Joining me for episode #201 are Ron Smith, a Process Improvement Coordinator/Lean Facilitator at Mary Greeley Medical Center (in Iowa) and Suz Kaprich, a consultant with KaiNexus (disclosure: I’m on the management team of KaiNexus and have an ownership stake in the company). Today, they are talking about a three-month “WorkOut” […]

Live Blogging Day 1: Lean Healthcare Transformation Summit 2014

Live Blogging Day 1: Lean Healthcare Transformation Summit 2014

Today is the first day of the 5th annual Lean Healthcare Transformation Summit. Follow along on Twitter with hashtag #HCSummit14 to see my tweets and thoughts from others. I will be adding updates to this post during the day, as well. These are not meant to be complete notes or a transcript… but quotable and interesting thoughts or comments […]

Video: Toyota Helps Harbor-UCLA Medical Center and Their Eye Clinic

Video: Toyota Helps Harbor-UCLA Medical Center and Their Eye Clinic

California week on the blog continues after yesterday’s post about Lean at San Francisco General Hospital. Today, I’m flying to Los Angeles to attend the 5th annual Lean Healthcare Transformation Summit. I will be, as usual, moderating the CEO panel and I will be, for the first time, moderating the Q&A session at the end […]

Debate about Lean at SF General Hospital – Hire a Consultant or More RNs?

Debate about Lean at SF General Hospital – Hire a Consultant or More RNs?

Happy June, everybody! Summer is here. We’ve actually had a delightfully long spring here in San Antonio, which means the temperature hasn’t really been above 90 yet, which counts as cool (and comfortable for us). I’m headed off to Los Angeles tomorrow for the 5th annual Lean Healthcare Transformation Summit. Let me know if you’ll […]

A Few Recent Articles by (and a Podcast with) Mark Graban: Lean Healthcare, Kaizen, Mobile Devices, Etc.

A Few Recent Articles by (and a Podcast with) Mark Graban: Lean Healthcare, Kaizen, Mobile Devices, Etc.

Here are a few articles (and a podcast) that I either wrote and had published recently or was interviewed for. Lean Management Journal – Lean and Technology I recently got introduced to the relatively new publication, the Lean Management Journal and I actually read the issue (which included Eric Ries being interviewed) from cover to cover, […]

Article about Lean in Two Sioux Falls Health Systems

Article about Lean in Two Sioux Falls Health Systems

I recently saw an article about Avera Medical Group and Sanford Clinic in Sioux Falls, South Dakota: “Health systems learn to be lean.” Avera McKennan Hospital, in Sioux Falls, was featured in the 2nd edition of my book Lean Hospitals.  A physician describes how, with Lean, they are spending MORE time with each patient AND get to […]

Applying Kaizen to LeanBlog.org

Applying Kaizen to LeanBlog.org

In the category of “not so new” (this blog is nine years old) and hopefully “somewhat improved,” you might notice a slightly different design today here at LeanBlog.org. The last major refresh I did to the site’s look and feel was in late 2009. There’s a screenshot further down in the post showing the pre-2009 […]

Kaizen is Usually a Team Sport

Kaizen is Usually a Team Sport

Last Thursday, Joe Swartz and I presented about “Kaizen Coaching” at the annual Shingo Institute Conference. In the start of our breakout session, I made a point I usually make, something I learned from Norman Bodek: “A suggestion is something for you to do, an idea is something I can do.” The point is that […]

Failure Is Indeed an Option if We’re Trying New Things

Failure Is Indeed an Option if We’re Trying New Things

If we’re trying new things, there are bound to be “failures.” If our leaders want guaranteed success, we won’t be trying many new things. The best way to guarantee that we won’t fail is to not try. A Domino’s Pizza commercial seems to embrace this notion that we’re going to fail sometimes and we have […]

Dilbert’s Boss Clumsily Asks for Big Billion Dollar Ideas

Dilbert’s Boss Clumsily Asks for Big Billion Dollar Ideas

Sunday’s Dilbert strip presented a scene where the Pointy Haired Boss asks Dilbert and his colleague for big huge ideas. The response is predictable. The problem isn’t a lack of ideas, but a lack of trust and a lack of alignment. About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. […]

Toyota’s Blog on Pillars of the Toyota Production System & Lean

Toyota’s Blog on Pillars of the Toyota Production System & Lean

I didn’t know , until yesterday, that Toyota has an official company blog (at least for Toyota UK). Even though I’ve learned from Toyota people and many books and classes (and I’ve written books of my own), I always encourage people to get Toyota Production System knowledge directly from the source whenever possible – including […]

Dr. Deming & Kaizen: Employees Should Not Just Suggest, But Try Improvements Out

Dr. Deming & Kaizen: Employees Should Not Just Suggest, But Try Improvements Out

I’ve really enjoyed reading the book The Essential Deming: Leadership Principles from the Father of Quality that was published last year. I think this link will work… you can view my my public Kindle notes and profile online. If you haven’t read Dr. Deming’s work, my suggestions are to start with either Deming’s own Out of the Crisis. Or, […]

New @KaiNexus Website, New Blog, & Free Improvement Webinars

New @KaiNexus Website, New Blog, & Free Improvement Webinars

In my last post about KaiNexus in February, I gave an update about our funding, new CEO, and other changes. We now have a newly re-designed website. We hope you’ll check it out and give us feedback, by posting a comment here or by emailing Mark @ KaiNexus.com. We hope it succinctly and effectively communicates […]

Gaming the System: Graduation Rates & Pneumonia Rates

Gaming the System: Graduation Rates & Pneumonia Rates

Regular readers of the blog will know that one of my favorite topics is “Gaming the Numbers” (or “Gaming the System“). As Brian Joiner so brilliantly wrote, as shared by the late, great Peter Scholtes , there are three things people can do when faced with having to hit goals, targets, or quotas: (1) improve the […]

How to Create a Dysfunctional Culture Where Employees & Customers Are Unhappy

How to Create a Dysfunctional Culture Where Employees & Customers Are Unhappy

On this blog, I write a lot about how to create a “Lean” culture where employees and customers are happy. Engaged employees lead to happy customers — and sustainable business success. It’s often instructive, however, to see or hear about a broken and dysfunctional culture. Sometimes the clearest examples of WHAT to do come from […]

Kaizen Tip: Just Do Its and Root Causes

Kaizen Tip: Just Do Its and Root Causes

In the Kaizen process, we ask everybody to identify problems (or opportunities) and then to write down an idea that could potentially solve the problem (or at least solve it to some extent).  What’s written down on the card (or submitted into KaiNexus software) is the starting point for discussion within a team and/or with […]

This Newbie Has a Good Grasp of Lean

This Newbie Has a Good Grasp of Lean

I get a lot of emails from regular readers or people who have just stumbled across my blog. I try to be as helpful as I can (although I’m not really a good connection for Lean healthcare jobs that people are always looking for). One email was from somebody who has recently discovered Lean and […]

Great Steve Jobs Video (& Transcript) from 1990 on Continuous Improvement

Great Steve Jobs Video (& Transcript) from 1990 on Continuous Improvement

Hat tip to Brent Brewington (@BrentBrewington) for sharing a link to this amazing video via Twitter. Starting at about 7:54 into the video, Steve Jobs talks about continuous improvement. Here is a little more background about the video, shot in 1990, when Jobs was 35 years old and CEO of NeXT Computer. I admit I […]