Tag: Kaizen

Upcoming Kaizen Workshop in Indianapolis (April)

Upcoming Kaizen Workshop in Indianapolis (April)

I’m planning two different workshops in the coming months: Boston (canceled): “Successful Lean Teams” – Personal Kanban (with Jim Benson) and Kaizen Indianapolis 4/22-23: On-site Kaizen Workshop at Franciscan St. Francis Health System Listen to Mark Read this Post (Learn More): http://cdn.audiometric.io/3802000905.mp3 New On-Site Workshop at Franciscan St. Francis Health I mentioned it the other […]

By February 12, 2015 0 Comments Read More →
Cartoon: The Workplace “Brain Check Station”

Cartoon: The Workplace “Brain Check Station”

Here’s my latest cartoon collaboration with a skilled artist (and medical assistant), Carrie Howarth. You can see the whole series via this link. How many organizations ask their employees to check their brain at the door? This certainly happened during my time at General Motors 20 years ago (and it had been happening for decades there). […]

By February 10, 2015 0 Comments Read More →
A #Kaizen Example from St. Francis: From “Flavored Snot” to Applesauce [Videos] – And a New On-Site Workshop!

A #Kaizen Example from St. Francis: From “Flavored Snot” to Applesauce [Videos] – And a New On-Site Workshop!

Here’s the latest video in the series that Joe Swartz and I shot at Franciscan St. Francis Health back in October. See them all here or via a YouTube playlist. In this video, the endoscopy nurses who previously talked about how “the culture is staff input” are back to tell a story about their favorite […]

By February 9, 2015 0 Comments Read More →
The “Productivity Paradox” of Healthcare IT and the ROI Paradox of Kaizen

The “Productivity Paradox” of Healthcare IT and the ROI Paradox of Kaizen

I’ve been reading a preview copy of the upcoming book (due out in April) by Dr. Bob Wachter, The Digital Doctor. It’s fantastic and provides a real-world, even-handed take on healthcare IT, including EMR/EHR systems. What’s the promise, what works, what potential is unmet, and what fails miserably? It’s a great read. I’ll be interviewing […]

By February 6, 2015 12 Comments Read More →
Cool Stuff from KaiNexus – A Quiz, Video, Haikus, Webinar, and Blog Posts

Cool Stuff from KaiNexus – A Quiz, Video, Haikus, Webinar, and Blog Posts

Our team has been doing some cool stuff over on our KaiNexus website and I wanted to batch up the sharing of some of that content here. Should You Engage Your Employees In Continuous Improvement? [Quiz] I really loved this flowchart that was created by Maggie Millard, our Director of Customer Experience. It’s very tongue-in-cheek […]

By February 4, 2015 0 Comments Read More →
Should You Engage Your Employees in Continuous Improvement?

Should You Engage Your Employees in Continuous Improvement?

Here’s a fun video that I created for KaiNexus, based on this clever flow chart. The answer, most always, is YES! If your employees are human and you really want to improve, you should engage your employees in improving safety, quality, customer satisfaction, and your bottom line. And KaiNexus can help. About LeanBlog.org: Mark Graban’s […]

By February 3, 2015 2 Comments Read More →
Random Super Bowl XLIX Lean-Like Moments – Katy Perry and GE

Random Super Bowl XLIX Lean-Like Moments – Katy Perry and GE

Following up my earlier post about the “Patriot Way…” During her halftime extravaganza (video), Katy Perry had a silver strap around her wrist, attached to the microphone. It reminded me of the Nintendo Wii strap that helps prevent throwing the controller (Update: I’m not the only one to think this and it might literally be a Wii […]

By February 1, 2015 2 Comments Read More →
Webinar Previews: Lean is All About People? Leadership Behaviors for Kaizen

Webinar Previews: Lean is All About People? Leadership Behaviors for Kaizen

Tomorrow afternoon, I’m doing two different webinars that I hope you’ll want to sign up for. Even if you can’t attend live, I’d encourage you to register in advance so you can get links sent to you automatically to view these on demand. Both webinars will be recorded and links will be sent out to those who registered. […]

By January 26, 2015 1 Comments Read More →
Looking back at the Toyota Tsutsumi plant tour, part 1

Looking back at the Toyota Tsutsumi plant tour, part 1

I’ve been overdue in writing more posts about our Japan tour that took place two months ago now. See previous posts in this series. I’m going to try to do one post a week on this topic. It’s always fascinating to visit a Toyota plant and it’s even more so to visit with healthcare professionals. […]

By January 20, 2015 2 Comments Read More →
Putting Up Signs and Shooting Down Ideas

Putting Up Signs and Shooting Down Ideas

A friend sent me a link to this article, “7 cultural concepts we don’t have in the U.S.,” and he told me to check out item #5 in the list – Kaizen in Japan. By the way, if you ever see articles that you think I might want to read or blog about, contact me […]

By January 20, 2015 12 Comments Read More →
“Four Days with Dr. Deming”

“Four Days with Dr. Deming”

I had planned on chilling out over the holidays by reading some books that aren’t related to Lean, Kaizen, etc. Novels are not normally my thing and I started reading How Doctors Think, which had been on my Kindle to-read list for a while. It stopped reading after about four chapters… might pick it up again […]

By January 7, 2015 9 Comments Read More →
What Little Thing Made This Nurse Manager Realize She DID Have A Lot Of Ideas?

What Little Thing Made This Nurse Manager Realize She DID Have A Lot Of Ideas?

Today’s post is just something pointing I wrote another article for the LinkedIn “Influencer” series (see my past posts here). The new article is titled: “The Little Difference That Turned “No Ideas” Into “Lots of Ideas.” Listen to Mark read this article:   I hope you’ll check it out and feel free to comment there […]

By January 6, 2015 1 Comments Read More →
See A Pharmacy Leader Say “The Leaders Support Kaizen… It’s OK to Fail”

See A Pharmacy Leader Say “The Leaders Support Kaizen… It’s OK to Fail”

Here’s the latest video in the series that Joe Swartz and I shot at Franciscan St. Francis Health back in October. Pharmacy manager (now director) Ronda Freije shares her experiences in engaging staff and piloting and evaluating changes in a PDSA manner. In a Kaizen approach, we test changes to see if they really work in […]

By January 5, 2015 0 Comments Read More →
What Are Your New Year’s Lean Resolutions for 2015? What Problems Are You Solving?

What Are Your New Year’s Lean Resolutions for 2015? What Problems Are You Solving?

Happy New Year! Let’s talk about Lean. Let’s talk about Kaizen and continuous improvement and how to get better in 2015. You’re possibly thinking, “Hey, Mark, chill… watch some football… relax… it’s a holiday.” But, you’re reading this, so you must be as excited about the new year as I am. The start of a […]

By December 31, 2014 1 Comments Read More →
What Anthony Bourdain Says is Must See TV and it Could Apply to the Practice of Kaizen

What Anthony Bourdain Says is Must See TV and it Could Apply to the Practice of Kaizen

Today’s post is something I wrote for the KaiNexus blog that was posted yesterday: Anthony Bourdain on Continuous Improvement: Be “Less Awful Every Day” I loved this short clip of Bourdain being interviewed on the Charlie Rose program, talking about doing something new and trying to get better every day. That’s Kaizen. That’s what the […]

By December 18, 2014 0 Comments Read More →
Video: The Culture is Staff Input; Info About a Class on Kaizen at Franciscan St. Francis Health

Video: The Culture is Staff Input; Info About a Class on Kaizen at Franciscan St. Francis Health

Here’s the latest in our series of videos about Kaizen and a culture of continuous improvement at Franciscan St. Francis Health in Indianapolis. Scroll down in this post for a survey that Joe Swartz and I are doing about a workshop / class we are going to hold on site this spring in Indianapolis. The staff […]

By December 16, 2014 0 Comments Read More →
Bringing Me Problems is OK, We’ll Find Solutions Together

Bringing Me Problems is OK, We’ll Find Solutions Together

It’s a bit of a modern management cliché to say “Don’t bring problems! Bring me solutions!” I think what that means is “Don’t just complain! Think about improving things!” It’s good to think about improvement, but sometimes (if not often!) that improvement process starts by identifying problems. In a “Kaizen” process in a team, I […]

By December 15, 2014 5 Comments Read More →
Scheduling Time for Breaks, Lunch, and Kaizen

Scheduling Time for Breaks, Lunch, and Kaizen

Call me old fashioned, but I figure any employee who works a full day deserves proper breaks, including a lunch break. This is true for nurses who work ten hour shifts. And, it’s especially true for the 65% of nurses who have worked a 12 or 13-hour shift. Many studies show that fatigue and errors […]

By December 12, 2014 4 Comments Read More →