Tag: Kaizen

My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful Improvement

My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful Improvement






I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a very stimulating visit and it was great to see the progress they were making in building a “culture of improvement.”






By January 3, 2017 3 Comments Read More →
Food for Thought on Mistakes and Perfection

Food for Thought on Mistakes and Perfection






I saw this quote the other day and tweeted it. It seemed like food for thought and something to reflect on for a new year. A Google search doesn’t lead to a clear creator of this quote… it’s a common thought that has been around a long time, I guess.











By January 2, 2017 0 Comments Read More →
#TBT: What CFO Magazine Wrote About #Lean in 2009

#TBT: What CFO Magazine Wrote About #Lean in 2009






I first blogged about this article back in 2009 and it’s still online: “Keen to Be Lean“ The sub headline talks about hospitals being “desperate to cut costs.” Has that changed? I wish the motivation was more often about hospitals being “desperate to improve patient safety and quality.” Lean can address that too and should […]






By December 15, 2016 2 Comments Read More →
#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement

#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement






Following up on last week’s post where I shared KaiNexus webinars from the first half of the year…. Again, one of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the recordings from the past few years via our on-demand library. They are also […]






By December 8, 2016 0 Comments Read More →
How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas

How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas






Back in 2014, I wrote about a CBC radio piece that featured, among other organizations, St. Mary’s General Hospital in Ontario: You can check out that post with a link to the CBC audio and my summary of it: Must Listen: CBC Radio Piece on #Lean in Ontario, ThedaCare, and Saskatchewan read more






By December 6, 2016 0 Comments Read More →
Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders

Part 2: More From the Original 1984 NUMMI Team Member Handbook: Unions, Teams, Leaders






Here’s Part 2 of a post about the original NUMMI Team Member Handbook from 1984 (see Part 1 here). This, and other documents that I’ll be blogging about, are part of Don Ephlin’s UAW office papers that are archived at the Walter P. Reuther Library at Wayne State University in Detroit. Thanks to them for their […]






By December 5, 2016 2 Comments Read More →
Highlights from the Original 1984 NUMMI Team Member Handbook, Part 1

Highlights from the Original 1984 NUMMI Team Member Handbook, Part 1






I recently wrote about my exploration of the collected papers of the late Don Ephlin, a UAW senior leader and a professor of mine at MIT. In that first post, I shared a few quotes that were scattered around the original NUMMI Team Member Handbook from 1984, the year that the plant re-opened as the joint […]






By November 15, 2016 7 Comments Read More →
Visiting the Gemba & Seeing a Growing Culture of Continuous Improvement at Mary Greeley Medical Center

Visiting the Gemba & Seeing a Growing Culture of Continuous Improvement at Mary Greeley Medical Center






Recently, I wrote about an on-site event that I helped the Iowa Lean Consortium and Mary Greeley Medical Center (MGMC) organize… here is my first post about the morning of that event, if you missed it: Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center read more






By November 11, 2016 3 Comments Read More →
What We @KaiNexus (and Our Customers) Believe About People & Improvement

What We @KaiNexus (and Our Customers) Believe About People & Improvement






We’ve been having a great time at the KaiNexus User Conference. Check out key moments and tweets at the hashtag #KaiNexusUC16 on Twitter. To kick off the event, we shared a video that features KaiNexus team members sharing what we believe about people, organizations, and continuous improvement: read more






By November 4, 2016 0 Comments Read More →
CUBS Win! Chicago Hospital Implements First Staff-Driven Improvement in 108 Years

CUBS Win! Chicago Hospital Implements First Staff-Driven Improvement in 108 Years






Snapping a historic 108-year drought, a small hospital, Chicago Community Use Bariatric Health Services (CUBS), implemented their first employee-driven improvement idea Wednesday night, breaking a long curse.











By November 3, 2016 1 Comments Read More →
Practicing What We Preach at KaiNexus, Learning & Sharing

Practicing What We Preach at KaiNexus, Learning & Sharing






This week is our 2nd annual KaiNexus User Conference, in Austin… with customers and those who are about to become customers joining us for 1.5 or 2.5 days of sharing, learning, and fun. If Austin’s expression is “Keep Austin Weird,” maybe we can “Keep Improvement Weird?” I should make t-shirts. read more






By October 31, 2016 0 Comments Read More →
Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center

Celebrating & Sharing Continuous Improvement at Mary Greeley Medical Center






I really enjoyed spending the last two days at Mary Greeley Medical Center in Ames, Iowa the last two days. On Tuesday, there was event planned by MGMC and the Iowa Lean Consortium based on the “Kaizen Live!” site visits that Joe Swartz and I organized the past two years at Franciscan Health. read more






By October 27, 2016 1 Comments Read More →
Toronto Cyclist Error Proofs With a “Pool Noodle” to Improve His Safety

Toronto Cyclist Error Proofs With a “Pool Noodle” to Improve His Safety






This article from the Toronto Star caught my eye the other day: Cyclist says his pool noodle makes Toronto streets safer for him There was a law passed in Ontario requiring drivers leave one meter of space between them and cyclists. This doesn’t always happen, as there have been almost 900 collisions between bikes and […]






By October 21, 2016 5 Comments Read More →
Coming Soon: A Fresh Look at Some Old GM & NUMMI Documents About Lean, Japan, and More

Coming Soon: A Fresh Look at Some Old GM & NUMMI Documents About Lean, Japan, and More






When I was a graduate student at the MIT Leaders for Global Operations program, one of our visiting professors was Don Ephlin, a former Vice President for the United Auto Workers. He passed away in 2000 (read his obituary). He was responsible for the UAW/Ford relationship for a few years and then was responsible for […]






By October 18, 2016 3 Comments Read More →
Real Productivity Improvement vs. Pressuring Workers; Easier vs. Suboptimizing

Real Productivity Improvement vs. Pressuring Workers; Easier vs. Suboptimizing






When I was in England on vacation recently, I saw this column in the Financial Times: Listen to your employees and so increase their productivity And the author, Sarah O’Connor, makes a great point in the sub headline – that just asking people to work faster might mean quality suffers. As leaders, in a factory […]






By October 17, 2016 2 Comments Read More →
“Jiro Dreams of Sushi” & the Kaizen Mindset

“Jiro Dreams of Sushi” & the Kaizen Mindset






I watched the movie “Jiro Dreams of Sushi” for a second time. The film focuses mainly on Jiro Ono, a now 90-year old sushi chef in Tokyo who has received the rare and coveted Michelin 3-star rating for his restaurant. The film reminds me of Lean thinking, especially the drive for Kaizen, or continuous improvement.











By October 14, 2016 4 Comments Read More →
1% Improvement Here and There Can Make a Big Difference in Wine Making?

1% Improvement Here and There Can Make a Big Difference in Wine Making?






I was fortunate to take a nearly two-week vacation recently, a trip that included a week in France. My wife and I had a chance to, I guess, do a number of “gemba visits” at some wineries in the Burgundy, Chablis, Champagne, and Alsace regions of the country last week. I’ve blogged before about winery […]






By October 11, 2016 1 Comments Read More →
#TBT with an Update: Kaizen & Culture Clash Between Suntory & Jim Beam?

#TBT with an Update: Kaizen & Culture Clash Between Suntory & Jim Beam?






Last year, I wrote a blog post about the intersection of two things I like a lot: Kaizen and whiskey: “Why Kaizen is an Important Differentiator for Japanese Whisky.” Yeah, the spelling of whiskey/whisky isn’t standardized :-) The article talked about how the Japanese distiller Suntory practices “Kaizen” in an attempt to continuously improve their […]






By September 8, 2016 2 Comments Read More →