Tag: Kaizen

Who Are Your “Decision Makers?”

Who Are Your “Decision Makers?”

I was at an organization recently where one of the relatively senior leaders kept using a curious phrase that made my ears perk up. The senior executives were continually being referred to as "the decision makers." Why can't everybody be a decision maker?

Personal Kaizen: How I Reduced Effort & Time in Scheduling Phone Calls

Personal Kaizen: How I Reduced Effort & Time in Scheduling Phone Calls

In today's post, I write about how Kaizen starts with you. I share some examples of "personal Kaizen," including the way I've streamlined my call scheduling process, for my benefit and for others.

#TBT: Past Posts About the Society for Health Systems

#TBT: Past Posts About the Society for Health Systems

Today is the start of the main days of the annual Society for Health Systems Conference. I think this is my 9th year attending out of the past 11 or so. Follow the action on Twitter using hashtag #SHS2017. Here are a few posts from the past conferences:

Without Kaizen, There Can Be No Accountability

Without Kaizen, There Can Be No Accountability

During the class, there was a case study discussion about a hospital that was trying to solve the problem of nurses not always scanning patient bar codes and medications 100% of the time. In the discussion, I was disappointed that an attendee fell back on saying...

By February 28, 2017 5 Comments Read More →
#TBT: My Podcast Interview with Joe Swartz on a Kaizen Culture in Healthcare

#TBT: My Podcast Interview with Joe Swartz on a Kaizen Culture in Healthcare

This post looks back at a podcast that I did a few years ago with Joe Swartz, talking about how he helped introduce Kaizen at Franciscan St. Francis Health and how they’ve built that culture.

By February 23, 2017 1 Comments Read More →
The Need to Consider Other Perspectives in Process Design & Kaizen

The Need to Consider Other Perspectives in Process Design & Kaizen

In this post, I describe an idea (or a suggestion?) that led to a Kaizen improvement through Catalysis (formerly known as the ThedaCare Center for Healthcare Value).

By February 22, 2017 6 Comments Read More →
A Webinar on Thursday, #PracticingLean Summary & #Kaizen Thoughts

A Webinar on Thursday, #PracticingLean Summary & #Kaizen Thoughts

This post will point you to a few things you might be interested in: a free webinar this Thursday, some thoughts on Kaizen and "low-hanging fruit," and a summary of the book Practicing Lean.

By February 20, 2017 0 Comments Read More →
“The Rock” Says Getting Lean is Something Anybody Can Do… If You Work At It

“The Rock” Says Getting Lean is Something Anybody Can Do… If You Work At It

Why did "The Rock" and his movie make me think about Lean? Are many individuals (or organization's) willing to put time into continuous improvement every day for 20 years? If so, the results and "after" picture seem astonishing, right?

By February 17, 2017 0 Comments Read More →
From Kaizen Live! 2016: Gemba Walk Dos and Don’ts for Leaders

From Kaizen Live! 2016: Gemba Walk Dos and Don’ts for Leaders

Mischelle McMillin, from Franciscan St. Francis Health, shares “dos and don’ts” for leaders going out to the “gemba” (the workplace). What is “the riddler” and why should you avoid being one in your efforts to create a culture of continuous improvement?

By February 16, 2017 0 Comments Read More →
Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health, May 24-25

Registration is Open! “Kaizen Live!” at Franciscan St. Francis Health, May 24-25

Registration is now open for our “Kaizen Live!” event, where you can visit Franciscan St. Francis Health in Indianapolis to see what a “culture of continuous improvement” is like in a way that will help you in creating the same for your organization.

By February 14, 2017 1 Comments Read More →
Lessons Ford & the UAW Learned in Japan in 1981 Still Apply (Even in Healthcare)

Lessons Ford & the UAW Learned in Japan in 1981 Still Apply (Even in Healthcare)

I continue sharing documents from the Don Ephlin library archive. What did Ford and the UAW learn when they visited Japan in 1981? Many of the things that made Japanese industry successful are the same things that make organizations successful with Lean today, including in healthcare.

By February 13, 2017 4 Comments Read More →
The Heroism of Incremental Care & Incremental Improvement in Medicine & Organizations

The Heroism of Incremental Care & Incremental Improvement in Medicine & Organizations

Are there parallels between medicine and organizations when we look at the tension between heroism and the sometimes boring work of preventing problems and improving things? I comment on an article by Dr. Atul Gawande…

By January 31, 2017 1 Comments Read More →
You Don’t Build a Culture of Continuous Improvement by Waiting Until Your Culture is Totally Ready for Continuous Improvement

You Don’t Build a Culture of Continuous Improvement by Waiting Until Your Culture is Totally Ready for Continuous Improvement

When I talk to organizations about Kaizen, or continuous improvement, there's far too much self-defeating talk, where people say things like: "We're not going to try this Kaizen process because our culture isn't ready yet."

By January 19, 2017 1 Comments Read More →
My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful Improvement

My Visit to Cleveland Clinic: Seeing Leaders Engaging Staff in Meaningful Improvement

I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. It was a very stimulating visit and it was great to see the progress they were making in building a “culture of improvement.”

By January 3, 2017 3 Comments Read More →
Food for Thought on Mistakes and Perfection

Food for Thought on Mistakes and Perfection

I saw this quote the other day and tweeted it. It seemed like food for thought and something to reflect on for a new year. A Google search doesn't lead to a clear creator of this quote... it's a common thought that has been around a long time, I guess.

By January 2, 2017 0 Comments Read More →
#TBT: What CFO Magazine Wrote About #Lean in 2009

#TBT: What CFO Magazine Wrote About #Lean in 2009

I first blogged about this article back in 2009 and it’s still online:

Keen to Be Lean

The sub headline talks about hospitals being “desperate to cut costs.” Has that changed?

By December 15, 2016 2 Comments Read More →
#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement

#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement

By December 8, 2016 0 Comments Read More →
How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas

How St. Mary’s Hospital (Ontario) Succeeds Through Staff Kaizen Ideas

Back in 2014, I wrote about a CBC radio piece that featured, among other organizations, St. Mary’s General Hospital in Ontario:

You can check out that post with a link to the CBC audio and my summary of it:

By December 6, 2016 0 Comments Read More →