Tag: Kaizen

Why It’s OK That This Suggestion Box Was Full of Cobwebs

Why It’s OK That This Suggestion Box Was Full of Cobwebs

As I guy who started his career in manufacturing before moving to healthcare in 2005, I don’t get many opportunities to visit the “gemba” at a factory very often anymore. I get to occasionally visit a Toyota plant (in the U.S. or Japan). As I’m getting settled back into the Dallas / Fort Worth (DFW) […]

11 Ways You Can Get Ideas to Flow From Staff

11 Ways You Can Get Ideas to Flow From Staff

Mark’s note: Today’s guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I’ve met Duke many times at the annual Society for Health Systems conference and he’s always a pleasure to talk with. He shares quite a bit online through the online “Healthcare Management Engineers” […]

By April 28, 2016 0 Comments Read More →
Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean & #Kaizen

Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean & #Kaizen

Our friends at Gemba Academy produce some really nice online Lean education materials. It’s a subscription service, but you can see some free videos on YouTube. As part of their “Gemba Live” series, host Ron Pereira visited Franciscan St. Francis Health in Indianapolis. That’s the hospital, of course, of my Healthcare Kaizen co-author Joe Swartz. read more

Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)

Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)

I recently saw some updates and new details related to some topics I’ve covered here on the blog, so I’m combining them into this batch update. In this post, we cover everything from a hospital NICU, to baseball, to healthcare waiting times and a scandal there that won’t die. The Innovative Franciscan NICU Mattress Cover […]

Key Tweets from @MarkGraban – Week of April 4, 2016: Fishbones, Kaizen, Green Belt Nun

Key Tweets from @MarkGraban – Week of April 4, 2016: Fishbones, Kaizen, Green Belt Nun

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. Wednesday’s blog post was mostly a collection of tweets about the “Kaizen Live!” […]

#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems

#KaizenLive: Asking, Not Telling… Not Just About Solutions, But About Problems

Wow, we had a great time at Franciscan St. Francis Health this week. We had the “Kaizen Live!” class and workshop Monday through Wednesday. Yesterday, I got to spend the day with Joe Swartz and his “Franciscan Transformation” team from across the system. There are so many great lessons to share from the time there. […]

#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections

#KaizenLive: Building a Culture of Continuous Improvement Takes Time, Other Reflections

I want to express my gratitude to Joe Swartz and his colleagues at Franciscan St. Francis Health for hosting our “Kaizen Live!” event. Yesterday was the first full day and everybody (24 attendees) will be back this morning to continue the learning and discussion. The Franciscan story and our other Kaizen experiences are documented in […]

#KaizenLive – Our Optional Kaizen Intro Class & Lessons Learned

#KaizenLive – Our Optional Kaizen Intro Class & Lessons Learned

This week, Joe Swartz (pictured at left) and I are running a “Kaizen Live” workshop at his main hospital, Franciscan St. Francis Health. Today and tomorrow, we’re running a 1.5-day workshop where attendees will get to visit departments and hear from leaders who are actively creating a culture of continuous improvement. read more

What Virginia Mason’s CEO Dr. Gary Kaplan Warns Against With #Lean

What Virginia Mason’s CEO Dr. Gary Kaplan Warns Against With #Lean

Dr. Gary Kaplan is the CEO of Seattle’s Virginia Mason Medical Center, considered one of the world leaders in the adoption of Lean healthcare principles. He wrote the foreword for my book The Executive Guide to Healthcare Kaizen. He co-authored a recent editorial in the BMJ Quality & Safety journal: read more

Weekend Fun: Toast Kaizen or Coffee Kaizen?

Weekend Fun: Toast Kaizen or Coffee Kaizen?

I like to do some fun and lighthearted posts on the weekends… a blog segment I call “Weekend Fun” (not so creative, I realize). An old friend from college posted a funny story on Facebook this morning, which I’m sharing with his permission. My friend has formal Lean Six Sigma training… read more photo by:

#Lean: The Toyota Production System is Mainly About the Philosophy

#Lean: The Toyota Production System is Mainly About the Philosophy

Things are coming along with the 3rd revised edition of my book Lean Hospitals. There’s a lot of “batch and queue” processing (and delays) in the publishing value stream. A few weeks back, the publisher threw the “first pages” over the proverbial wall to me. These are the first typeset pages in PDF form that have […]

By February 24, 2016 12 Comments Read More →
“Healthcare Kaizen” Videos from Franciscan St. Francis

“Healthcare Kaizen” Videos from Franciscan St. Francis

If you ever hear people say something like “Lean doesn’t work in healthcare,” you could point people to these videos that are at the top of this post (and in these blog posts and this YouTube playlist). In the videos, you’ll see staff and leaders talk bout “Kaizen” or continuous improvement. It’s powerful to see […]

By February 23, 2016 1 Comments Read More →
#Lean Would Be a Solution for What These Nurses Complain About

#Lean Would Be a Solution for What These Nurses Complain About

In my time working with hospitals, I’ve always been very sympathetic to front-line nurses (and other staff). They are far too often overburdened and undersupported. Work is often more difficult than it needs to be — too much hassle and not enough time with patients. Nurses are forced to jump through hoops, fighting through bad […]

By February 22, 2016 5 Comments Read More →
Key Tweets from @MarkGraban – Week of February 15, 2016: SHS, 5S, J&J, Kaizen

Key Tweets from @MarkGraban – Week of February 15, 2016: SHS, 5S, J&J, Kaizen

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. This past week, I attended the Society for Health Systems (SHS) conference, where […]

By February 19, 2016 0 Comments Read More →
Some of My Recent KaiNexus Blog Posts: Toyota vs. Google, Kaizen, & Visual Management

Some of My Recent KaiNexus Blog Posts: Toyota vs. Google, Kaizen, & Visual Management

In addition to my blogging here, I write occasionally for our blog over at KaiNexus.com, where we have multiple contributors. I also do monthly webinars and the next one is on February 16, where Dr. Greg Jacobson and will talk about gaining “buy in” for improvement. It’s free… I hope you’ll join us (to watch live or […]

By February 8, 2016 0 Comments Read More →
Toyota’s Japan Shutdown & Lessons for Hospitals (and Others)

Toyota’s Japan Shutdown & Lessons for Hospitals (and Others)

I wrote a new piece for LinkedIn that I hope would be of interest to you even if you’re in healthcare. Why? It’s a story about what an organization does when you don’t have enough (or any) direct work for your front-line staff to do. Toyota would continue paying employees and would put them to…

By February 5, 2016 0 Comments Read More →
HBR Article on Avoiding the Futility of Suggestion Systems

HBR Article on Avoiding the Futility of Suggestion Systems

Burris has a new article on the Harvard Business Review website: “Employee Suggestion Schemes Don’t Have to Be Exercises in Futility” In my own work and travels, it’s hard to find anybody who has good things to say about suggestion boxes…

By January 27, 2016 1 Comments Read More →
“Never Tell a Man What to Do…” — So, Here’s What You Should Do Instead

“Never Tell a Man What to Do…” — So, Here’s What You Should Do Instead

At KaiNexus, we love our customers and we’re constantly impressed by what they’re saying and, more importantly,what they’re doing and accomplishing. We recently published a video on our YouTube Channel with Matthew Cannistraro from Harrington Air Systems. He has a lot to say about improvement, but I love this expression that he passes along from his grandfather […]

By January 25, 2016 1 Comments Read More →