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Tag: Kaizen

A “Healthcare Kaizen” Workshop for Michiganders

A “Healthcare Kaizen” Workshop for Michiganders

I’m happy to be partnering up with the Michigan Lean Consortium to do a half-day class on “Healthcare Kaizen” the afternoon before their upcoming healthcare symposium meeting. Michigan is my home state, so it’s great to be able to come back and teach and participate. It’s being held in Muskegon on October 9. Click here to […]

By August 20, 2014 0 Comments Read More →
Kaizen: What if We Get Bad Ideas from Employees?

Kaizen: What if We Get Bad Ideas from Employees?

In our Healthcare Kaizen books, Joe Swartz and I have tried to make the case that the Kaizen style of continuous improvement isn’t just a nice way to treat employees… it’s smart business and it’s good for patients. It’s a practical approach that we can make a part of our organizational culture with effort, patience, creativity, […]

Read What This Hospital CEO Says on His Blog About Lean and Kaizen

Read What This Hospital CEO Says on His Blog About Lean and Kaizen

Hospital CEOs are busy people, to say the least, but a big part of their leadership role includes communication with employees, physicians, and the community. That’s one reason I am always excited to see CEOs reach out directly to people via blogging. The most recent of those is Eric Dickson, MD, MHCM, the President and CEO of UMass […]

By August 13, 2014 1 Comments Read More →
That Moment When You Realize a Potential Client CEO is a Deming Disciple

That Moment When You Realize a Potential Client CEO is a Deming Disciple

Many healthcare organizations are non-profits. They provide some “community benefit” in terms of charity care (as do for-profit healthcare organizations). Then, there are healthcare organizations that are very charity focused, where providing free care and social services is their primary mission. Some of these organizations even refuse to accept payment from insurance companies or the […]

This Date in Lean Blog History: August 6

This Date in Lean Blog History: August 6

My blog will turn 10 years old in February, 2015. You’re probably either thinking, “Wow, that’s awesome!” or “Get a life, dude.” :-) Here’s a look back at some of the posts from August 6 in past years… what was I writing about? 2013: Podcast #183 – Scott Sambucci, Lean Startup Ideas for Sales 2012: Dr. Donald […]

Don’t Miss These Webinars & a New Workshop on “Healthcare Kaizen”

Don’t Miss These Webinars & a New Workshop on “Healthcare Kaizen”

Today, I’d like to share info about a new workshop and two webinars… ThedaCare Center Workshop on Healthcare Kaizen – 10/14 I’m happy to be debuting a day-long workshop on “Healthcare Kaizen” that’s being produced by my friends at the ThedaCare Center for Healthcare Value. See the course description and registration information here: “Pilot: Daily […]

Updated: Why Toyota is Eliminating the Andon Cord from its Factories

Updated: Why Toyota is Eliminating the Andon Cord from its Factories

If you clicked on my intentionally attention grabbing headline (or what might be a parody of those)… no, Toyota isn’t killing their famed and much-copied Andon process. Toyota is just changing the mechanics of the Andon system - or perhaps improving it… in the spirit of Kaizen, or continuous improvement. If you’d like more background on Andon […]

Video: What is Kaizen?

Video: What is Kaizen?

I made this short three-minute video for KaiNexus where I try to succinctly answer the question, “What is Kaizen?” Click the thumbnail below to view the video and/or to read the transcript: Please leave a comment on the KaiNexus website, or here on this blog post, and let us know what you think. What is the […]

Intuit CEO Brad Smith & Lean Thinking

Intuit CEO Brad Smith & Lean Thinking

I was happy to see this article in FORTUNE’s recent issue: “Brad Smith, Intuit CEO: How To Be A Great Leader: Get Out Of The Way.” Smith (@IntuitBrad) talks about the Lean Startup concept often called “getting out of the office” to see how customers live and work.  Toyota would call this “Genchi Genbutsu” (go […]

Report to President Obama Endorses Lean & Systems Engineering in Healthcare

Report to President Obama Endorses Lean & Systems Engineering in Healthcare

I recently saw a tweet that referenced a May 2014 that was sent to President Obama and his administration: “Report to the President - Better HealthCare and Lower Costs: Accelerating Improvement Through Systems Engineering.” The report was written by the “President’s Council of Advisors on Science and Technology,” or PCAST, and a working group that includes professors, […]

Podcast #204 – Paul Plsek, Lean & Innovation at Virginia Mason

Podcast #204 – Paul Plsek, Lean & Innovation at Virginia Mason

MP3 File (run time 34:37) Joining me today for Episode #204 is Paul Plsek (@PaulPlsek) and we’re talking about his excellent book (a Shingo Research Award recipient this year) titled Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience. Virginia Mason, of course, is Virginia Mason Medical Center, the outstanding Lean organization […]

Webinar Recording: What to Do When you Have Lots of Employee Ideas

Webinar Recording: What to Do When you Have Lots of Employee Ideas

At KaiNexus, Dr. Greg Jacobson and I have been doing new webinars each month (see the library here). Our most recent one was hosted by our friends and partners at Gemba Academy, so thanks to them for that and all of their support. Last week’s webinar is archived on our website, which you can access […]

Picking on the PICK Chart

Picking on the PICK Chart

The so-called “PICK chart” has become a pretty common sight in healthcare as a way of visualizing and prioritizing Lean or Kaizen improvement ideas. The concept was supposedly invented at Lockheed Martin, but it’s a pretty common-sensical approach that’s used to sort and rank ideas based on two dimensions: Impact the idea would have (low […]

Just Do It? Don’t Forget to Then Just Study It and Just Adjust It

Just Do It? Don’t Forget to Then Just Study It and Just Adjust It

I had a great conversation with my fellow Lean healthcare blogger, Brian Buck, the other day. We talk about once a month or so… Brian claims I am mentoring him, but it’s a great two-way exchange and discussion that I always learn from. Brian asked a really interesting question: “How many ‘just do its’ are […]

A Little Kaizen in Baseball – The Washington Nationals’ Bullpen

A Little Kaizen in Baseball – The Washington Nationals’ Bullpen

I saw this article over the holiday weekend: “Nats install bullpen seating for relievers.” The Washington Nationals relief pitchers asked to have a set of raised bleacher seats installed so they could view the game from above the fence instead of through the fence - see the article link for a picture or see this tweet: Big day […]

What People Say is Their “Biggest Challenge Related to Innovation and Improvement”

What People Say is Their “Biggest Challenge Related to Innovation and Improvement”

Yesterday’s post was about some of our work at KaiNexus and today’s post is hosted over on the KaiNexus Blog: Challenges to Innovation and Improvement In the post, I share some of the survey reflections that were shared with us by attendees of our webinars (our next one is on July 9, hosted by Gemba Academy). […]

Continuously Improving our KaiNexus Continuous Improvement Webinars

Continuously Improving our KaiNexus Continuous Improvement Webinars

For the past few years, Dr. Greg Jacobson and I have worked closely together to create and deliver our continuous improvement webinars. We try to share content that is useful to customers and others who are interested in improvement and the webinars also give us an opportunity to practice what we preach – and what […]

Dilbert’s Colleague “Jeff’ and “That Will Never Work”

Dilbert’s Colleague “Jeff’ and “That Will Never Work”

The Dilbert strip from June 18 features a (new?) colleague of Dilbert’s… a guy named Jeff. In the first panel, Jeff shows himself to be a Negative Nelly: The practice of Kaizen requires a certain positivity. Instead of pointing out “here’s why that won’t work,” we need to focus more on asking “how do we make […]