Tag: Kaizen

Key Tweets from @MarkGraban – Week of July 27, 2015

Key Tweets from @MarkGraban – Week of July 27, 2015

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better experience by clicking through to view […]

Key Points About Kaizen from Japanese Hospitals, Going Back in September

Key Points About Kaizen from Japanese Hospitals, Going Back in September

I’ve gone to Japan twice now with Kaizen Institute to study Lean with healthcare professionals from around the world. I first went in 2012, as a paid attendee, and I went back in 2014 as a partner and co-facilitator to teach and lead discussions during the trip. Both trips were fantastic experiences, and I’ve not only seen Japan […]

Fear, Lies, Failure, and Success (and Laughs) on the Show “Silicon Valley”

Fear, Lies, Failure, and Success (and Laughs) on the Show “Silicon Valley”

I love the show “Silicon Valley” and I just “binge watched” all ten episodes of Season 2 while traveling home from vacation. A few scenes from two episodes made me think about continuous improvement (yeah, even while on vacation). When talking about Lean or Kaizen (continuous improvement), people often say things like “failure is a […]

Back from Vacation – Digital Detox Tips & Webinar Tomorrow on “Kaizen Coaching”

Back from Vacation – Digital Detox Tips & Webinar Tomorrow on “Kaizen Coaching”

I’m back from two weeks of vacation and I’m going to ease back into social media and the blog, which includes a free webinar tomorrow (see below). I hope you had a great two weeks. During my vacation, I had a pretty effective “digital detox” where I stayed off of social media and didn’t even […]

Kaizen Hints from Heloise, or, If Kaizen is Common Sense, Why Isn’t It More Common?

Kaizen Hints from Heloise, or, If Kaizen is Common Sense, Why Isn’t It More Common?

I’m a big nerd in that I love reading newspapers basically cover to cover. I’m a nerd in many ways, I guess. You don’t have to be a survey nerd to take my short reader survey (and you might win a book!). I was a pretty unusual child, reading the entire Detroit Free Press every […]

How Would You Respond to This Kaizen Idea? Which of These Two Ways?

How Would You Respond to This Kaizen Idea? Which of These Two Ways?

When I teach about Kaizen and continuous improvement, I try to use scenarios and cases to help people think through how they would respond to, coach, and collaborate on employee ideas. One key point is that leaders have to thank employees for pointing out problems or opportunities for improvement. They need to do so even […]

A Lean Guy Reads the Boston Papers: Facts, Respect, and Baseball Fan Risks

A Lean Guy Reads the Boston Papers: Facts, Respect, and Baseball Fan Risks

My wife and I were in Boston over the weekend, as it was her fifth reunion from her MIT master’s program. I’m also an alum, but was considered a “guest” since I graduated 16 years ago from my program and you don’t have to have an MIT degree to know 16 divided by 5 is […]

Podcast #223 – Christian Wolcott, Lean Trips to Japan with Kaizen Institute

Podcast #223 – Christian Wolcott, Lean Trips to Japan with Kaizen Institute

My guest for podcast episode #223 is Christian Wolcott, a senior advisor and director of Kaizen Institute North America and their director for Japan tours. Christian was an integral part of the team for the Japan Lean Healthcare Tour that I participated in last November as an instructor. Christian taught Lean concepts and facilitated discussions […]

Gemba in the NICU: More Notes from our “Kaizen Live” Experience at Franciscan

Gemba in the NICU: More Notes from our “Kaizen Live” Experience at Franciscan

In my first post about the on-site Kaizen learning experience at Franciscan St. Francis Health, an event I came to call “Kaizen Live,” I wrote about some of the initial presentations and discussions from Franciscan leaders. You can also see my tweets from the days. A big part of the 1.5-day event was the three “gemba […]

Key Tweets from @MarkGraban from the Last Two Weeks – May 4 & 11, 2015

Key Tweets from @MarkGraban from the Last Two Weeks – May 4 & 11, 2015

Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better experience by clicking through to view […]

Not What We Mean by Celebrating Failures [Dilbert 5/7/15]

Not What We Mean by Celebrating Failures [Dilbert 5/7/15]

Did you see last Thursday’s Dilbert? The first panel is pictured at left. Visit dilbert.com to see the whole cartoon. In the Lean community, we talk about the need to encourage improvement and experimentation by not punishing failures. Sometimes when you try, you’re going to “fail” or not get the outcome you were expecting, predicting, or hoping […]

Are There Any Hospitals That Should NOT Try Lean or Kaizen?

Are There Any Hospitals That Should NOT Try Lean or Kaizen?

I was asked an interesting and thought-provoking question the other day: “Are there any hospitals where you’d suggest not trying to adopt Lean or situations where it might be counterproductive or harmful?” This question came from a PhD management professor who was, in my estimation from his comments, somebody who thought Lean was a bunch […]

How this Kaizen Prevents New Moms From Feeling Like They’re Being “Stabbed in the Heart”

How this Kaizen Prevents New Moms From Feeling Like They’re Being “Stabbed in the Heart”

I wanted to share a recent Kaizen improvement story that I heard from a hospital. Great things can happen when we: Listen to our patients Take action to prevent similar problems Get departments working together to coordinate care Imagine you’re a new mother and you’re recovering in a room after your postpartum care. You’ve been […]

What Can a 10 Month Old Child Teach Us About Focus, Willpower… and Kaizen?

What Can a 10 Month Old Child Teach Us About Focus, Willpower… and Kaizen?

Mark’s note: Today’s guest post is by Gert Linthout, from Belgium. Gert and I were part of the same Lean healthcare study trip to Japan back in 2012. He was the co-creator of this creative video on Kaizen that I featured in this blog post. See his previous guest post. By Gert Linthout Last Saturday afternoon, we enjoyed […]

Some Highlights from Last Week’s “Kaizen Live” Event at Franciscan St. Francis Health

Some Highlights from Last Week’s “Kaizen Live” Event at Franciscan St. Francis Health

Last Wednesday and Thursday, I collaborated with Joe Swartz and a countless number of his colleagues to host 24 visitors from different health systems (and an Indiana state government organization) to learn about the “Kaizen” approach to continuous improvement first hand at Joe’s health system – Franciscan St. Francis Health in Indianapolis. I tend to “take […]

Franciscan Kaizen Video #7: From Kaizen to Innovation in the NICU

Franciscan Kaizen Video #7: From Kaizen to Innovation in the NICU

Today and tomorrow are the days for our first on-site Kaizen experience at Franciscan St. Francis. I’ll be sharing things on Twitter (@MarkGraban) and I’ll encourage attendees to do the same. I’m going to be using the hashtag #KaizenLive. Today, I’ll share the seventh video in a series of clips that I shot last October at […]

We’re Ready for #KaizenLive on Wednesday & Thursday – Join Us Virtually

We’re Ready for #KaizenLive on Wednesday & Thursday – Join Us Virtually

Joe Swartz and I have been working for a while to put together our first onsite Kaizen workshop at his health system, Franciscan St. Francis Health – all day tomorrow and Thursday morning. We’re excited that the workshop / conference sold out and we have 25 people attending from different health systems and organizations. A few […]

Key Tweets from @MarkGraban – Week of April 13, 2015

Key Tweets from @MarkGraban – Week of April 13, 2015

Three things are inevitable these days… death, taxes… and tweets. Here’s the latest installment of “Key Tweets,” a post that summarizes some of my tweets (or retweets) from the week. Follow me @MarkGraban and join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you […]