web analytics

Tag: Kaizen

Kaizen Coaching: Don’t Give People Answers, Let Them Learn

Kaizen Coaching: Don’t Give People Answers, Let Them Learn

Last week, I taught a pilot session of a new class on Kaizen and continuous improvement that I taught for visitors to the ThedaCare Center for Healthcare Value. Unlike other workshops that have assumed people are starting from scratch, this was designed around exercises, simulations, discussions, and two “gemba visits” to see daily team huddles […]

By October 21, 2014 0 Comments Read More →
Kaizen: Throat Scopes & Applesauce

Kaizen: Throat Scopes & Applesauce

During my recent visit to Franciscan St. Francis Health System, some of the nurses proudly called themselves “Kaizen Queens” (and there was one self-described “Kaizen Princess”) although they also use the term “Kaizeneer” that Franciscan uses more broadly. In the endoscopy department, they have implemented more than 750 improvements so far this year (in a […]

By October 20, 2014 0 Comments Read More →
KaiNexus Education Video #11: Perfect vs. Good

KaiNexus Education Video #11: Perfect vs. Good

Note: Our next free KaiNexus webinar will be held on Tuesday, October 28: “Daily Management with KaiNexus: From Huddle Boards to Web-Based Technology.” Register today to hear me and Dr. Greg Jacobson share our experiences and stories from our customers. About two years ago, we produced some short two- to three-minute education videos about Lean, Kaizen, […]

By October 16, 2014 2 Comments Read More →
Denver Jail’s Suggestion Box (and Problems) in the News

Denver Jail’s Suggestion Box (and Problems) in the News

The Denver jail and its suggestion box program made the local news, thanks to a Freedom of Information Act request: “9 quotes from Denver Jail suggestion box” What do we see in the one image from the video, at left? The common lament of “MORE STAFF.” This is a common lament across industries, including in […]

By October 14, 2014 0 Comments Read More →
GM CEO Mary Barra Celebrates Employee Kaizen

GM CEO Mary Barra Celebrates Employee Kaizen

Time magazine recently featured GM’s relatively new CEO, Mary Barra, on the cover and in this story: “Mary Barra’s Bumpy Ride at the Wheel of GM“ I can’t find a free version of the story online. Here is a USA Today summary that says “Five things ‘Time’ revealed about GM CEO Mary Barra.” I’ve been critical […]

By October 13, 2014 1 Comments Read More →
A Visit to Franciscan St. Francis Health: A Workforce “Unleashed” by Kaizen

A Visit to Franciscan St. Francis Health: A Workforce “Unleashed” by Kaizen

Last week, I had the opportunity to spend a day with my Healthcare Kaizen co-author Joe Swartz and his colleagues at one of the three hospitals in the Franciscan St. Francis Health system. It was my second visit and, like the first, it reinforced my view that a culture of continuous improvement really is possible […]

“Many hands make light work”

“Many hands make light work”

When considering what it takes to create “a culture of continuous improvement,” many people complain that they don’t have time. They don’t have time, as leaders, and their employees don’t have time. As I’ve asked before, are they making excuses or solving that problem to create time? Sometimes, a single manager tries to do too […]

By October 6, 2014 0 Comments Read More →
KaiNexus Education Video #10: Improving Communication

KaiNexus Education Video #10: Improving Communication

About two years ago, we produced some short two- to three-minute education videos about Lean, Kaizen, and continuous improvement for KaiNexus. These were intended as short coaching sessions that would be sent to our customers / users and we’ve also shared them publicly. Dr. Greg Jacobson and I re-shot these videos recently with a professional […]

By October 3, 2014 0 Comments Read More →
Is This Dilbert Really True?

Is This Dilbert Really True?

Thursday’s Dilbert (see the strip) starts with the “Pointy Haired Boss” asking Dilbert for his opinion on something. Dilbert responds with “studies show that if you ask for my opinion, I will no longer perceive you as a leader.” The cartoon isn’t footnoted and a bit of Google searching doesn’t pull up “studies.” Maybe I’m […]

By September 26, 2014 11 Comments Read More →
Homer Simpson Does Some Kaizen at Home and a Gemba Walk at Work

Homer Simpson Does Some Kaizen at Home and a Gemba Walk at Work

Recently, while watching part of The Simpsons marathon that aired on FXX, I was inspired to write this post: “Proof That Nelson from The Simpsons is Not a Good Kaizen Coach.” That led Simon from Germany to point out a different episode where it seems like Homer does a “gemba walk” at the nuclear power plant […]

By September 23, 2014 0 Comments Read More →
Podcast #209 – George Friesen, Lean, Kaizen, and Idea Boards

Podcast #209 – George Friesen, Lean, Kaizen, and Idea Boards

MP3 File (run time 33:39) My guest for episode #209 is George Friesen, Business Practice Leader for Lean Transformations in the Workforce Solutions Group at St. Louis Community College. In this episode, we talk about his early experiences at the GM/Toyota NUMMI plant, why candor and trust are so important in a Lean transformation, and how to engage […]

By September 18, 2014 0 Comments Read More →
New KaiNexus Education Videos – #9: Identify, Report, and Solve Small, Local Problems

New KaiNexus Education Videos – #9: Identify, Report, and Solve Small, Local Problems

About two years ago, we produced some short two- to three-minute education videos about Lean, Kaizen, and continuous improvement for KaiNexus. These were intended as short coaching sessions that would be sent to our customers / users and we’ve also shared them publicly. Dr. Greg Jacobson and I re-shot these videos recently with a professional […]

By September 16, 2014 0 Comments Read More →
Video Interviews with Karl Wadensten and Paul Akers

Video Interviews with Karl Wadensten and Paul Akers

Our theme this month on the KaiNexus blog is executive leadership. We are concluding that series with a new webinar that will be hosted by me and our CEO, Allan Wilson. Learn more and register: How Continuous Improvement Helps The C-Suite Sleep Better As part of our series, I was able to do two video interviews […]

By September 10, 2014 1 Comments Read More →
Lean Healthcare Success in Minnesota – And One Off Base Op-Ed

Lean Healthcare Success in Minnesota – And One Off Base Op-Ed

Here’s an article that summarizes the pocket of Lean healthcare activity in and around Winona and LaCrosse, Minnesota: “Waste reduction: Area health systems embrace lean practice“ One hospital mentioned is Winona Health. You can listen to my earlier podcast with their CEO, Rachelle Schultz. I’m glad she’s one of the CEOs who realizes that Lean […]

By September 8, 2014 0 Comments Read More →
Turning “Waste” Into a Clever Acronym

Turning “Waste” Into a Clever Acronym

I wrote about Kaizen the other day on LinkedIn and the first comment was from Dr. Leke Agbejule, BPharm, MSc, PharmD, from South Florida: Very well said. As a Lean Six Sigma practitioner I live & consult by the “Kaizen” philosophy. I like the mantra of Patrick Davidson which says “Eliminate Waste & Create Flow” My definition of […]

By September 4, 2014 0 Comments Read More →
To Create a Culture of Continuous Improvement, Put Away the Gavel!

To Create a Culture of Continuous Improvement, Put Away the Gavel!

I am giving a new webinar on Wednesday, hosted by the ThedaCare Center for Healthcare Value (to promote a public registration workshop on Kaizen that we’re doing in October). The webinar’s theme is: “Practical Continuous Improvement Leadership: Coaching, Not Judging” I’ll give a bit of a preview of the webinar in this blog post. As […]

By August 26, 2014 2 Comments Read More →
Proof That Nelson from The Simpsons is Not a Good Kaizen Coach

Proof That Nelson from The Simpsons is Not a Good Kaizen Coach

If you know me, you know I’m a huge fan of The Simpsons. The show has been on TV for 25 of my 40 years. The cable channel FXX is having an “Every Simpsons Ever” marathon, showing all 552 episodes over 12 days. I’m watching it here and there, especially my favorite episodes from the […]

By August 24, 2014 5 Comments Read More →
Kaizen: What if We Get Bad Ideas from Employees?

Kaizen: What if We Get Bad Ideas from Employees?

In our Healthcare Kaizen books, Joe Swartz and I have tried to make the case that the Kaizen style of continuous improvement isn’t just a nice way to treat employees… it’s smart business and it’s good for patients. It’s a practical approach that we can make a part of our organizational culture with effort, patience, creativity, […]