Tag: Kaizen

#TBT with an Update: Kaizen & Culture Clash Between Suntory & Jim Beam?

#TBT with an Update: Kaizen & Culture Clash Between Suntory & Jim Beam?

Last year, I wrote a blog post about the intersection of two things I like a lot: Kaizen and whiskey: “Why Kaizen is an Important Differentiator for Japanese Whisky.” Yeah, the spelling of whiskey/whisky isn’t standardized :-) The article talked about how the Japanese distiller Suntory practices “Kaizen” in an attempt to continuously improve their […]

By September 8, 2016 2 Comments Read More →
This Time, the NEJM Publishes Something Positive About #Lean

This Time, the NEJM Publishes Something Positive About #Lean

You might remember the hubbub (a kerfuffle?) over the NEJM opinion piece written by Dr. Jerome Groopman and Dr. Pamela Hartzband. See my first post about their article. There are more links at the bottom of this post Now, the “Perspective” section of the New England Journal of Medicine has published a piece titled “The Hard […]

By September 1, 2016 1 Comments Read More →
Key Tweets from @MarkGraban – Week of August 15, 2016: Whiskey, Deming, Brazil & Kaizen

Key Tweets from @MarkGraban – Week of August 15, 2016: Whiskey, Deming, Brazil & Kaizen

Here’s the latest installment of “Key Tweets,” a weekly post that summarizes some of my tweets (or retweets) from the week, including pictures and other fun stuff. Follow [email protected] join the fun and the conversation. See the previous installments of Key Tweets here. If you’re reading this via email or RSS, you might get a better […]

By August 19, 2016 0 Comments Read More →
Why You Shouldn’t Rely on Sticky Notes to Sell Cars or Improve Processes

Why You Shouldn’t Rely on Sticky Notes to Sell Cars or Improve Processes

As I occasionally do, I’ve written blog post for KaiNexus: For the Want of a System Better Than a Sticky Note, a Car Sale Was Lost I hope you’ll enjoy the post… not just me complaining about a car dealer (it was their loss, quite literally). But, I think you’ll appreciate the parallels to process […]

By August 18, 2016 0 Comments Read More →
The Time I Volunteered at a Distillery and Couldn’t Help Doing Kaizen

The Time I Volunteered at a Distillery and Couldn’t Help Doing Kaizen

One thing I enjoy is the opportunity to basically be a “value adding” worker in a process. The work is pretty repetitive (but, again, it’s a very enjoyable environment) and it lets me think like an industrial engineer or a “Lean thinker” when I’m not talking with…

Are These Bad Suggestions About Suggestion Boxes?

Are These Bad Suggestions About Suggestion Boxes?

I’ve written a lot about suggestion boxes, and usually in the context of how they don’t work well. Many aspects of traditional suggestion box systems sound great, but don’t work in practice. What doesn’t work: Boxes not being opened very often, being reviewed by a committee or executives…

By August 11, 2016 0 Comments Read More →
Lean at UCLA Harbor Medical Center Featured by the BBC

Lean at UCLA Harbor Medical Center Featured by the BBC

The BBC radio program “The Science Hour” recently aired a program with a segment where an unexpected person (Dr. Kevin Fong) to an unexpected place (UCLA Harbor Medical Center) to look into “Lean.” You might remember UCLA Harbor from my 2014 blog post about their use of Lean to reduce waiting times for patients in […]

My Article on “Testing Lean Changes, Small or Large;” Recent Winery Visits

My Article on “Testing Lean Changes, Small or Large;” Recent Winery Visits

Thanks to Arena Simulation Software for asking me to write this article for their regular customer newsletter: “Testing Lean Changes, Small or Large“ The article is freely available to any reader: Two short excerpts from the article: “Lean is about teams and organizations working together in the continuous pursuit of perfection (even if we never quite […]

Pokémon Go, Kaizen, and Leadership

Pokémon Go, Kaizen, and Leadership

I don’t get the whole Pokémon thing. But how does the wildly popular Pokémon Go game make me thing of Lean and Kaizen – leaders need to get out of their offices, go out and search for improvement opportunities! Gotta catch ’em all! …

#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital Presentations in Beijing

#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital Presentations in Beijing

Continuing from Part 1 of my post about my first day of my first China trip, I’d like to share more about the Lean healthcare conference and presentations that took place. In the next presentation from a Chinese hospital, the speaker started talking about the need to “improve [patient and employee] satisfaction through Lean management” […]

My LinkedIn Post on Bad Toast & Bad Management

My LinkedIn Post on Bad Toast & Bad Management

Previously on LinkedIn, I’ve written about Kaizen in a wine bar and the need for restaurants to not blame employees for problems. Yesterday, I published my 50th post for their Influencers program: This Restaurant Server Sadly Explains a Widespread Management Problem…

Information Deficits, Visual Indicators, Error Proofing, and Payment Terminals

Information Deficits, Visual Indicators, Error Proofing, and Payment Terminals

Gwendolyn Galsworth is a leading thinker and author on Lean and various aspects of “visuality.” One thing she talks about in the workplace is “information deficits.”

If Your Hospital Wants to “Implement #Lean,” You Need to Learn This Lesson from Toyota

If Your Hospital Wants to “Implement #Lean,” You Need to Learn This Lesson from Toyota

I’ve written before about the subject of hospitals “flexing” nurses and employees. I’ve criticized flexing (or the practice of sending employees home early because patient census is low) and I’ve pointed out that it’s not keeping with “Lean” principles to “save money” by sending people home early.

J.C. Penney’s CEO on Listening to Front-Line Employees

J.C. Penney’s CEO on Listening to Front-Line Employees

After the previous CEO of JC Penney, Ron Johnson, was fired (see my post “Lack of PDSA made JCP CEO SOL?“), it seems that new CEO Marvin Ellison might be taking a different approach. See this article from FORTUNE: “The CEO Who’s Reinventing J.C. Penney.” Whereas Johnson “just thought his ideas were right,” Ellison appears to test […]

Why It’s OK That This Suggestion Box Was Full of Cobwebs

Why It’s OK That This Suggestion Box Was Full of Cobwebs

As I guy who started his career in manufacturing before moving to healthcare in 2005, I don’t get many opportunities to visit the “gemba” at a factory very often anymore. I get to occasionally visit a Toyota plant (in the U.S. or Japan). As I’m getting settled back into the Dallas / Fort Worth (DFW) […]

11 Ways You Can Get Ideas to Flow From Staff

11 Ways You Can Get Ideas to Flow From Staff

Mark’s note: Today’s guest post is by Duke Rohe of the Office of Performance Improvement at M.D. Anderson Cancer Center in Houston. I’ve met Duke many times at the annual Society for Health Systems conference and he’s always a pleasure to talk with. He shares quite a bit online through the online “Healthcare Management Engineers” […]

By April 28, 2016 0 Comments Read More →
Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean & #Kaizen

Gemba Academy Visits Franciscan St. Francis Health to Learn #Lean & #Kaizen

Our friends at Gemba Academy produce some really nice online Lean education materials. It’s a subscription service, but you can see some free videos on YouTube. As part of their “Gemba Live” series, host Ron Pereira visited Franciscan St. Francis Health in Indianapolis. That’s the hospital, of course, of my Healthcare Kaizen co-author Joe Swartz. read more

Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)

Updates: NICU Innovation, Labs, MLB Netting, VA Waiting (and Cheating)

I recently saw some updates and new details related to some topics I’ve covered here on the blog, so I’m combining them into this batch update. In this post, we cover everything from a hospital NICU, to baseball, to healthcare waiting times and a scandal there that won’t die. The Innovative Franciscan NICU Mattress Cover […]