I'm happy to be playing the role of host for a free webinar being held next Tuesday, March 28... presented by Karyn Ross, co-author of the Shingo Award-winning book The Toyota Way to Service Excellence. Her webinar is titled: "How to Coach for Creativity & Service Excellence"
This post will point you to a few things you might be interested in: a free webinar this Thursday, some thoughts on Kaizen and "low-hanging fruit," and a summary of the book Practicing Lean.
Dr. Greg Jacobson and I have been co-hosting a live video broadcast called “Ask Us Anything” for a while. We take questions that have been submitted by our KaiNexus community and spend about 30 minutes answering them and discussing.
You Don’t Build a Culture of Continuous Improvement by Waiting Until Your Culture is Totally Ready for Continuous Improvement
When I talk to organizations about Kaizen, or continuous improvement, there's far too much self-defeating talk, where people say things like: "We're not going to try this Kaizen process because our culture isn't ready yet."
My favorite book, as I've written about before, is not a "Lean book" -- it's Understanding Variation: The Key to Managing Chaos by Donald J. Wheeler, PhD. It might look like a book about statistics...
Update: See the bottom of the post for the webinar recording.
I get to talk with many people who are leading improvement efforts in different health systems (and, sometimes, in different industries).
Within our KaiNexus team and ecosystem, our VP of Sales, Jeff Roussel, gets to talk to even more people in many different industries. He hears the “voice of the customer” and the “voice of the prospect” and he hears a lot about how this is a busy and stressful time of year for continuous improvement specialists or business leaders who get asked “What was the impact of your improvement efforts in the past year?”
#TBT: Part 2, A Year of KaiNexus Webinars, July through December, Lean, Change, Continuous Improvement
Again, one of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the recordings from the past few years via our on-demand library.
One of the things I do for KaiNexus is produce and host our monthly free webinar series. You can view all of the recordings from the past few years via our on-demand library.
On Wednesday at 1 pm ET, I hosted another free webinar in our KaiNexus Webinar series.
The presenter was Tania Lyon, Director, Organizational Performance Improvement at St. Clair Hospital in Pennsylvania.
To kick off the event, we shared a video that features KaiNexus team members sharing what we believe about people, organizations, and continuous improvement:
If Austin’s expression is “Keep Austin Weird,” maybe we can “Keep Improvement Weird?” I should make t-shirts.
I really enjoyed spending the last two days at Mary Greeley Medical Center in Ames, Iowa the last two days.
On behalf of the team at KaiNexus, I’d like to open up an invitation to join us and some of our customers in Austin this November.
I’m facilitating the fun and innovative “ExperienceChange” workshop that I’ve mentioned here on the blog before. It’s a hands-on way to learn and practice valuable change management skills that will help you in your Lean transformation, planning for Kaizen Events, or other major initiatives.
I’ve gotten to know to know Harry Kenworthy (pictured at left) over the past few years after meeting at a conference (the Northeast L.E.A.N. conference, I believe). The next Northeast L.E.A.N. Conference is October 4 and 5. It’s a great event and it’s too bad I can’t make it this year. I love the folks at GBMP, even though Lean is not an acronym :-)
Joining me for Episode #261 is an old friend and trusted mentor, Jamie Flinchbaugh. Among other things, he’s the co-author of the book The Hitchhiker’s Guide to Lean. He writes for a number of publications, has his own blog, and was previously a guest blogger here on LeanBlog.org. He’s a speaker, investor (including in KaiNexus), and a great guy.
As I occasionally do, I’ve written blog post for KaiNexus:
I hope you’ll enjoy the post… not just me complaining about a car dealer (it was their loss, quite literally). But, I think you’ll appreciate the parallels to process improvement.
My guest for episode #257 is somebody I’ve known for a while in the Lean healthcare community, Tania Lyon. She’s the Director of Organizational Performance Improvement at St. Clair Hospital in Pittsburgh. She has a PhD in sociology (like Jeff Liker, author of the Toyota Way book series) and she initially got involved with Lean through PRHI, a common connection to previous podcast guests Paul O’Neill and Naida Grunden.