Tag: Japan

#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital Presentations in Beijing

#Lean Healthcare Trip to China, Day 1, Part 2: Chinese Hospital Presentations in Beijing

Continuing from Part 1 of my post about my first day of my first China trip, I’d like to share more about the Lean healthcare conference and presentations that took place. In the next presentation from a Chinese hospital, the speaker started talking about the need to “improve [patient and employee] satisfaction through Lean management” […]

“Practicing Lean” Excerpt – Lessons from Japan

“Practicing Lean” Excerpt – Lessons from Japan

I’ve recently updated the eBook Practicing Lean to include a new ninth chapter, submitted by Samuel Selay. Other new chapters are by David Haigh, from Canada, and Joe Swartz (my Healthcare Kaizen co-author) . I love the diversity of perspectives in the book, as it’s continuing to grow and take shape. Upcoming chapters will include thoughts from a Scottish physician, along […]

By February 12, 2016 1 Comments Read More →
It’s Not the Worker’s Fault – in 1980 or Today (Part 1 of “If Japan Can, Why Can’t We?”)

It’s Not the Worker’s Fault – in 1980 or Today (Part 1 of “If Japan Can, Why Can’t We?”)

Recently, I shared the famed 1980 NBC documentary, “If Japan Can, Why Can’t We?” that essentially introduced W. Edwards Deming to a mainstream Western business audience. Today, I’m going to share some highlights and thoughts from Part 1 the program (which runs 76 minutes in its entirety). read more

By November 27, 2015 0 Comments Read More →
Famed NBC Video with Dr. Deming from 1980 Now Available: “If Japan Can, Why Can’t We?”

Famed NBC Video with Dr. Deming from 1980 Now Available: “If Japan Can, Why Can’t We?”

The W. Edwards Deming Institute and Dr. Deming’s grandson Kevin Cahill worked with NBC to make the 1980 program available, giving the institute perpetual rights to it (see their blog post). To the institute’s credit, they’ve made this freely available on YouTube.

By November 22, 2015 10 Comments Read More →
Podcast #233 – Katie Anderson, A Lean Thinker Living in Japan

Podcast #233 – Katie Anderson, A Lean Thinker Living in Japan

Today’s guest is Katie Anderson, and we’re talking about her experiences living in Tokyo for 18 months and what she’s learning about Lean culture, Japanese culture, and how those aren’t always one and the same…

By October 14, 2015 5 Comments Read More →
5S: The Good, the Bad, and the Extreme in Japanese Hospitals

5S: The Good, the Bad, and the Extreme in Japanese Hospitals

My two previous trips to Japan have been incredible experiences, both personally and professionally. I’m planning to go back in December with a tour group I’m helping organize with Kaizen Institute. When people go to Japan, I think they are expecting to see perfect Lean practices. But, no…

By September 21, 2015 3 Comments Read More →
Key Points About Kaizen from Japanese Hospitals, Going Back in December

Key Points About Kaizen from Japanese Hospitals, Going Back in December

I’ve gone to Japan twice now with Kaizen Institute to study Lean with healthcare professionals from around the world. I first went in 2012, as a paid attendee, and I went back in 2014 as a partner and co-facilitator to teach and lead discussions during the trip. Both trips were fantastic experiences, and I’ve not only seen Japan […]

Podcast #223 – Christian Wolcott, Lean Trips to Japan with Kaizen Institute

Podcast #223 – Christian Wolcott, Lean Trips to Japan with Kaizen Institute

My guest for podcast episode #223 is Christian Wolcott, a senior advisor and director of Kaizen Institute North America and their director for Japan tours. Christian was an integral part of the team for the Japan Lean Healthcare Tour that I participated in last November as an instructor. Christian taught Lean concepts and facilitated discussions […]

Why Kaizen is an Important Differentiator for Japanese Whisky

Why Kaizen is an Important Differentiator for Japanese Whisky

This article caught my attention the other day, primarily because I like scotch, whisky (and whiskey and bourbon). The Japanese love scotch whisky and have long produced a product that’s a variation of scotch — Japanese whisky (the lack of a standardized spelling for whiskey is an endless debate). I’ll settle on “whisky.” read more

Weekend Listening: Two Podcasts with Mark Graban

Weekend Listening: Two Podcasts with Mark Graban

Normally, I like interviewing other people, through my podcast series (and this recent blog post with a hospital leader telling her story of putting patient safety first). Sometimes, the tables get turned and I’m the one being interviewed. Check out these two recent podcasts: Gemba Academy Podcast Thanks to Ron Pereira for having me back […]

By February 28, 2015 0 Comments Read More →
Looking back at the Toyota Tsutsumi plant tour, part 2

Looking back at the Toyota Tsutsumi plant tour, part 2

Last week, I wrote a post (part 1) looking back  at our visit to the Toyota Tsutsumi factory that was part of our Japan tour that took place two months ago now. See previous posts in this series. I’m going to try to do one post a week on this topic. If you’re in San Francisco, I’m giving […]

By January 27, 2015 0 Comments Read More →
Looking back at the Toyota Tsutsumi plant tour, part 1

Looking back at the Toyota Tsutsumi plant tour, part 1

I’ve been overdue in writing more posts about our Japan tour that took place two months ago now. See previous posts in this series. I’m going to try to do one post a week on this topic. It’s always fascinating to visit a Toyota plant and it’s even more so to visit with healthcare professionals. […]

By January 20, 2015 3 Comments Read More →
Putting Up Signs and Shooting Down Ideas

Putting Up Signs and Shooting Down Ideas

A friend sent me a link to this article, “7 cultural concepts we don’t have in the U.S.,” and he told me to check out item #5 in the list – Kaizen in Japan. By the way, if you ever see articles that you think I might want to read or blog about, contact me […]

By January 20, 2015 12 Comments Read More →
Good Ideas, Lean Ideas, Keep Crossing the Pacific

Good Ideas, Lean Ideas, Keep Crossing the Pacific

The ideas, principles, and methods that we’d recognize as “Lean” aren’t exclusively of Japanese origin. Many of us, myself included, draw inspiration from Toyota, reading books about them and visiting their factories. For me, I’ve had a chance to visit Toyota plants in Japan, California, and Texas, and the story is very consistent. read more

By December 8, 2014 6 Comments Read More →
Words vs. Simple Visuals; A Secret About Japanese Hospitals

Words vs. Simple Visuals; A Secret About Japanese Hospitals

This tweet and photo made me chuckle the other day… If it’s “your right” or “your left” as you’re going up or down the stairs, collisions are going to happen if everybody followed these instructions: No, it won't. pic.twitter.com/2iJ3POnrDB — Nille af Ekenstam (@nilrod) November 27, 2014 read more

By December 3, 2014 2 Comments Read More →
The Kaizen Approach to Getting Others Comfortable with Sushi

The Kaizen Approach to Getting Others Comfortable with Sushi

I’ll be blogging a lot more about my recent trip to Japan with Kaizen Institute, including the site visits and our lessons learned. I had a few days of tourist / vacation time in Tokyo before and after the trip, which included getting to spend some time with a college friend who is currently doing […]

By December 1, 2014 1 Comments Read More →
“Quality Circles” Are Alive & Well in Japanese Organizations; We Might Call it A3 Problem Solving

“Quality Circles” Are Alive & Well in Japanese Organizations; We Might Call it A3 Problem Solving

One question I was asked to ask during my Japan trip was to see if “Quality Circles” are still active in Japanese companies. I think the term was brought to the U.S. in the 1980s and 1990s, but generally wasn’t widely adopted for a number of reasons – probably due to management mindsets and organizational […]

By November 20, 2014 8 Comments Read More →
Our Toyota Tour Guide’s Kaizen

Our Toyota Tour Guide’s Kaizen

We just finished our second day of our Kaizen Institute Japan Lean Tour and it’s been great so far. Follow us via the hashtag #KaizenTour on Twitter for more real-time updates. Monday afternoon, we visited Toyota’s Tsutsumi plant in Toyota City, where they produce Prius and Camry models. In the theme of being an “eco-factory” for […]

By November 18, 2014 9 Comments Read More →