Tag: Healthcare

“Quality Digest Live” Video Archive & Follow Up Post on Standardized...

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Thanks to the guys at Quality Digest... I was on their weekly video show "Quality Digest Live" last week, talking about "Healthcare Kaizen." You...

I Wish American Airlines Would Error Proof This on Their Website

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As a frequent flyer on American Airlines, I often have five or six itineraries booked at a time. Unfortunately, the poor design of the American Airlines website includes the risk that I might cancel the wrong itinerary and flight. The Lean principle of mistake proofing would go a long way... and I'm sure a simple bit of programming could easily alleviate this risk.

“Why Charter Schools Work” – Questions of Autonomy, Responsibility, Standardized Work...

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My mom is a retired public school elementary teacher, so I've heard plenty of stories about bad management decisions within a school system and...

Free “Lean 101” Webinar (& More) from the Iowa Healthcare Collaborative

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Thanks to my good friend Dean Bliss of the Iowa Healthcare Collaborative. You might recognize Dean as a frequent commenter here on the blog...

Dr. Gary Kaplan, CEO of Virginia Mason, on Healthcare Morale

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It might only be free (brief registration required) for a limited time, but there's a great video of Dr. Kaplan (with his slides) talking...

Reader Question: Hiring for a Lean Culture in Healthcare?

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Here's a question from a healthcare leader that I thought I'd share for input from you, the blog readers. This person is looking to change...

Even with “ObamaCare” Upheld, Much Hard Work Remains to Protect Patients...

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The Supreme Court has mainly upheld the Patient Protection and Affordable Care Act, including the individual mandate and other controversial provisions. The court did...

New Book by @PaulFLevy – “Goal Play!” with Lessons for Healthcare

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Paul Levy, the former CEO of Boston's Beth Israel Deaconess Medical Center, is a long time friend of mine and this blog (read his...

Analyzing the Kaizen Improvements in Our Book “Healthcare Kaizen”

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I went through our new book  Healthcare Kaizen to categorize the different improvement examples in the book... We have, by my count, 124 examples from...

KaiNexus Updates – White Paper and Customer Videos

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I've been busy over the past year working with the startup KaiNexus. Our technology is now being used (or in the process of going...

Healthcare Kaizen: You Mean Everyone Isn’t Doing This?

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I've done a number of radio interviews recently to talk about our soon-to-be-released book Healthcare Kaizen. I haven't posted them all here, but check...

Moving Beyond “Be More Careful”

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Last weekend, I watched a show on the Smithsonian Channel that was an interesting contrast to the CNN show I blogged about yesterday ("A...