Tag: Healthcare
“Quality Digest Live” Video Archive & Follow Up Post on Standardized...
Thanks to the guys at Quality Digest... I was on their weekly video show "Quality Digest Live" last week, talking about "Healthcare Kaizen." You...
I Wish American Airlines Would Error Proof This on Their Website
As a frequent flyer on American Airlines, I often have five or six itineraries booked at a time. Unfortunately, the poor design of the American Airlines website includes the risk that I might cancel the wrong itinerary and flight. The Lean principle of mistake proofing would go a long way... and I'm sure a simple bit of programming could easily alleviate this risk.
“Why Charter Schools Work” – Questions of Autonomy, Responsibility, Standardized Work...
My mom is a retired public school elementary teacher, so I've heard plenty of stories about bad management decisions within a school system and...
Free “Lean 101” Webinar (& More) from the Iowa Healthcare Collaborative
Thanks to my good friend Dean Bliss of the Iowa Healthcare Collaborative. You might recognize Dean as a frequent commenter here on the blog...
Dr. Gary Kaplan, CEO of Virginia Mason, on Healthcare Morale
It might only be free (brief registration required) for a limited time, but there's a great video of Dr. Kaplan (with his slides) talking...
Reader Question: Hiring for a Lean Culture in Healthcare?
Here's a question from a healthcare leader that I thought I'd share for input from you, the blog readers.
This person is looking to change...
Even with “ObamaCare” Upheld, Much Hard Work Remains to Protect Patients...
The Supreme Court has mainly upheld the Patient Protection and Affordable Care Act, including the individual mandate and other controversial provisions. The court did...
New Book by @PaulFLevy – “Goal Play!” with Lessons for Healthcare
Paul Levy, the former CEO of Boston's Beth Israel Deaconess Medical Center, is a long time friend of mine and this blog (read his...
Analyzing the Kaizen Improvements in Our Book “Healthcare Kaizen”
I went through our new book Healthcare Kaizen to categorize the different improvement examples in the book...
We have, by my count, 124 examples from...
KaiNexus Updates – White Paper and Customer Videos
I've been busy over the past year working with the startup KaiNexus. Our technology is now being used (or in the process of going...
Healthcare Kaizen: You Mean Everyone Isn’t Doing This?
I've done a number of radio interviews recently to talk about our soon-to-be-released book Healthcare Kaizen. I haven't posted them all here, but check...
Moving Beyond “Be More Careful”
Last weekend, I watched a show on the Smithsonian Channel that was an interesting contrast to the CNN show I blogged about yesterday ("A...