Tag: Healthcare Kaizen

Franciscan Kaizen Video #8: A Hospital Manager Makes Time for Kaizen

Franciscan Kaizen Video #8: A Hospital Manager Makes Time for Kaizen

It’s been a little while, but here’s a new video about Kaizen and continuous improvement from our friends at Franciscan St. Francis Health in Indianapolis. See all of the videos in the link here or via my YouTube playlist. In this video, Hollynn Lobsiger, the manager of the endoscopy unit, talks about what Kaizen means to […]

By August 13, 2015 0 Comments Read More →
Gemba in the NICU: More Notes from our “Kaizen Live” Experience at Franciscan

Gemba in the NICU: More Notes from our “Kaizen Live” Experience at Franciscan

In my first post about the on-site Kaizen learning experience at Franciscan St. Francis Health, an event I came to call “Kaizen Live,” I wrote about some of the initial presentations and discussions from Franciscan leaders. You can also see my tweets from the days. A big part of the 1.5-day event was the three “gemba […]

How this Kaizen Prevents New Moms From Feeling Like They’re Being “Stabbed in the Heart”

How this Kaizen Prevents New Moms From Feeling Like They’re Being “Stabbed in the Heart”

I wanted to share a recent Kaizen improvement story that I heard from a hospital. Great things can happen when we: Listen to our patients Take action to prevent similar problems Get departments working together to coordinate care Imagine you’re a new mother and you’re recovering in a room after your postpartum care. You’ve been […]

Some Highlights from Last Week’s “Kaizen Live” Event at Franciscan St. Francis Health

Some Highlights from Last Week’s “Kaizen Live” Event at Franciscan St. Francis Health

Last Wednesday and Thursday, I collaborated with Joe Swartz and a countless number of his colleagues to host 24 visitors from different health systems (and an Indiana state government organization) to learn about the “Kaizen” approach to continuous improvement first hand at Joe’s health system – Franciscan St. Francis Health in Indianapolis. I tend to “take […]

We’re Ready for #KaizenLive on Wednesday & Thursday – Join Us Virtually

We’re Ready for #KaizenLive on Wednesday & Thursday – Join Us Virtually

Joe Swartz and I have been working for a while to put together our first onsite Kaizen workshop at his health system, Franciscan St. Francis Health – all day tomorrow and Thursday morning. We’re excited that the workshop / conference sold out and we have 25 people attending from different health systems and organizations. A few […]

Upcoming Lean Healthcare Events – Webinars, Workshop, Conference, and Trip

Upcoming Lean Healthcare Events – Webinars, Workshop, Conference, and Trip

Hi – I’d let to let you know about or remind you about a few upcoming events that I’ll be a part of. I hope you can join me for one or more of them. One of them is a free and requires no travel (a webinar) and other events are being held in Indianapolis, Dallas, […]

Practicing What We Preach: Kaizen for the Kaizen Cards

Practicing What We Preach: Kaizen for the Kaizen Cards

I do my best to “practice what I preach” in terms of Lean and Kaizen principles and spirit. No, I don’t have tape outlines around the items on my home office desk (which would be, at best, a superficial copying of 5S practices). But, for example, I try hard not to blame. I use checklists […]

By February 27, 2015 7 Comments Read More →
Video: Endoscopy Nurses are “Kaizen Crazy” at Franciscan St. Francis Health!

Video: Endoscopy Nurses are “Kaizen Crazy” at Franciscan St. Francis Health!

Today, I’m traveling to Tokyo, but I’m still thinking of the amazing nurses and leaders at Franciscan St. Francis Health in Indiana. Through my co-author Joe Swartz, the director of business transformation, their work is featured heavily in our book Healthcare Kaizen. I hope to share their examples and inspiration next week with our hosts and my […]

By November 12, 2014 0 Comments Read More →
Kaizen: Throat Scopes & Applesauce

Kaizen: Throat Scopes & Applesauce

During my recent visit to Franciscan St. Francis Health System, some of the nurses proudly called themselves “Kaizen Queens” (and there was one self-described “Kaizen Princess”) although they also use the term “Kaizeneer” that Franciscan uses more broadly. In the endoscopy department, they have implemented more than 750 improvements in the past four years (in […]

By October 20, 2014 0 Comments Read More →
Gemba Academy Interviews on Lean Hospitals, Healthcare Kaizen, & KaiNexus

Gemba Academy Interviews on Lean Hospitals, Healthcare Kaizen, & KaiNexus

Thanks to Ron Pereira and my other friends at Gemba Academy for interviewing me when I visited their studio a few weeks back. Gemba Academy has amazing online video education products that I highly recommend. Check them out. There are two new videos on their site, with Ron and me discussing Lean Hospitals and then discussing Healthcare […]

By October 10, 2014 0 Comments Read More →
A Visit to Franciscan St. Francis Health: A Workforce “Unleashed” by Kaizen

A Visit to Franciscan St. Francis Health: A Workforce “Unleashed” by Kaizen

Last week, I had the opportunity to spend a day with my Healthcare Kaizen co-author Joe Swartz and his colleagues at one of the three hospitals in the Franciscan St. Francis Health system. It was my second visit and, like the first, it reinforced my view that a culture of continuous improvement really is possible […]

Homer Simpson Does Some Kaizen at Home and a Gemba Walk at Work

Homer Simpson Does Some Kaizen at Home and a Gemba Walk at Work

Recently, while watching part of The Simpsons marathon that aired on FXX, I was inspired to write this post: “Proof That Nelson from The Simpsons is Not a Good Kaizen Coach.” That led Simon from Germany to point out a different episode where it seems like Homer does a “gemba walk” at the nuclear power plant […]

By September 23, 2014 0 Comments Read More →
Don’t Miss These Webinars & a New Workshop on “Healthcare Kaizen”

Don’t Miss These Webinars & a New Workshop on “Healthcare Kaizen”

Today, I’d like to share info about a new workshop and two webinars… ThedaCare Center Workshop on Healthcare Kaizen – 10/14 I’m happy to be debuting a day-long workshop on “Healthcare Kaizen” that’s being produced by my friends at the ThedaCare Center for Healthcare Value. See the course description and registration information here: “Pilot: Daily […]

Report to President Obama Endorses Lean & Systems Engineering in Healthcare

Report to President Obama Endorses Lean & Systems Engineering in Healthcare

I recently saw a tweet that referenced a May 2014 that was sent to President Obama and his administration: “Report to the President – Better HealthCare and Lower Costs: Accelerating Improvement Through Systems Engineering.” The report was written by the “President’s Council of Advisors on Science and Technology,” or PCAST, and a working group that includes professors, […]

My Personal Kaizen on Scheduling Meetings – Fewer Emails and Less Time

My Personal Kaizen on Scheduling Meetings – Fewer Emails and Less Time

One of the key aspects of the Kaizen process is that we SHARE completed improvements with others. That’s a key principle that Joe Swartz and I wrote about in Healthcare Kaizen, and it’s a key aspect of the KaiNexus software platform. Another important Kaizen behavior is leading by example and I try to do that. One […]

UMass Memorial Aims to Become a “World Class” Kaizen Organization

UMass Memorial Aims to Become a “World Class” Kaizen Organization

I was really happy to see this article about Kaizen and employee engagement at UMass Memorial Medical Center:  What’s good for Toyota is good for UMass Memorial. When I was with LEI in Boston, I had a chance to meet Dr. Eric Dickson before he became CEO at UMass, knowing him as a serious student of […]

Kaizen is Usually a Team Sport

Kaizen is Usually a Team Sport

Last Thursday, Joe Swartz and I presented about “Kaizen Coaching” at the annual Shingo Institute Conference. In the start of our breakout session, I made a point I usually make, something I learned from Norman Bodek: “A suggestion is something for you to do, an idea is something I can do.” The point is that […]

Receiving the Shingo Research Award for “Healthcare Kaizen”

Receiving the Shingo Research Award for “Healthcare Kaizen”

Last night, my co-author Joe Swartz and I were able to formally receive the Shingo Research and Professional Publication Award for our book Healthcare Kaizen. We learned about this recognition about a year ago and received the formal recognition last night, including a very cool crystal book. This is a very meaningful recognition for a number of reasons. My parents […]