Tag: Healthcare Kaizen

Kaizen: Throat Scopes & Applesauce

Kaizen: Throat Scopes & Applesauce

During my recent visit to Franciscan St. Francis Health System, some of the nurses proudly called themselves “Kaizen Queens” (and there was one self-described “Kaizen Princess”) although they also use the term “Kaizeneer” that Franciscan uses more broadly. In the endoscopy department, they have implemented more than 750 improvements so far this year (in a […]

By October 20, 2014 0 Comments Read More →
Gemba Academy Interviews on Lean Hospitals, Healthcare Kaizen, & KaiNexus

Gemba Academy Interviews on Lean Hospitals, Healthcare Kaizen, & KaiNexus

Thanks to Ron Pereira and my other friends at Gemba Academy for interviewing me when I visited their studio a few weeks back. Gemba Academy has amazing online video education products that I highly recommend. Check them out. There are two new videos on their site, with Ron and me discussing Lean Hospitals and then discussing Healthcare […]

By October 10, 2014 0 Comments Read More →
A Visit to Franciscan St. Francis Health: A Workforce “Unleashed” by Kaizen

A Visit to Franciscan St. Francis Health: A Workforce “Unleashed” by Kaizen

Last week, I had the opportunity to spend a day with my Healthcare Kaizen co-author Joe Swartz and his colleagues at one of the three hospitals in the Franciscan St. Francis Health system. It was my second visit and, like the first, it reinforced my view that a culture of continuous improvement really is possible […]

Homer Simpson Does Some Kaizen at Home and a Gemba Walk at Work

Homer Simpson Does Some Kaizen at Home and a Gemba Walk at Work

Recently, while watching part of The Simpsons marathon that aired on FXX, I was inspired to write this post: “Proof That Nelson from The Simpsons is Not a Good Kaizen Coach.” That led Simon from Germany to point out a different episode where it seems like Homer does a “gemba walk” at the nuclear power plant […]

By September 23, 2014 0 Comments Read More →
Don’t Miss These Webinars & a New Workshop on “Healthcare Kaizen”

Don’t Miss These Webinars & a New Workshop on “Healthcare Kaizen”

Today, I’d like to share info about a new workshop and two webinars… ThedaCare Center Workshop on Healthcare Kaizen – 10/14 I’m happy to be debuting a day-long workshop on “Healthcare Kaizen” that’s being produced by my friends at the ThedaCare Center for Healthcare Value. See the course description and registration information here: “Pilot: Daily […]

Report to President Obama Endorses Lean & Systems Engineering in Healthcare

Report to President Obama Endorses Lean & Systems Engineering in Healthcare

I recently saw a tweet that referenced a May 2014 that was sent to President Obama and his administration: “Report to the President – Better HealthCare and Lower Costs: Accelerating Improvement Through Systems Engineering.” The report was written by the “President’s Council of Advisors on Science and Technology,” or PCAST, and a working group that includes professors, […]

My Personal Kaizen on Scheduling Meetings – Fewer Emails and Less Time

My Personal Kaizen on Scheduling Meetings – Fewer Emails and Less Time

One of the key aspects of the Kaizen process is that we SHARE completed improvements with others. That’s a key principle that Joe Swartz and I wrote about in Healthcare Kaizen, and it’s a key aspect of the KaiNexus software platform. Another important Kaizen behavior is leading by example and I try to do that. One […]

UMass Memorial Aims to Become a “World Class” Kaizen Organization

UMass Memorial Aims to Become a “World Class” Kaizen Organization

I was really happy to see this article about Kaizen and employee engagement at UMass Memorial Medical Center:  What’s good for Toyota is good for UMass Memorial. When I was with LEI in Boston, I had a chance to meet Dr. Eric Dickson before he became CEO at UMass, knowing him as a serious student of […]

Kaizen is Usually a Team Sport

Kaizen is Usually a Team Sport

Last Thursday, Joe Swartz and I presented about “Kaizen Coaching” at the annual Shingo Institute Conference. In the start of our breakout session, I made a point I usually make, something I learned from Norman Bodek: “A suggestion is something for you to do, an idea is something I can do.” The point is that […]

Receiving the Shingo Research Award for “Healthcare Kaizen”

Receiving the Shingo Research Award for “Healthcare Kaizen”

Last night, my co-author Joe Swartz and I were able to formally receive the Shingo Research and Professional Publication Award for our book Healthcare Kaizen. We learned about this recognition about a year ago and received the formal recognition last night, including a very cool crystal book. This is a very meaningful recognition for a number of reasons. My parents […]

Today’s Dilbert – Employee Ideas, PHBs & Chipmunks

Today’s Dilbert – Employee Ideas, PHBs & Chipmunks

Today’s Dilbert is a very funny illustration of what goes wrong in what you might call “boss-driven suggestion systems.” The first part of the strip, which starts off with the “pointy-haired boss” (PHB) asking Dilbert if he has any “great” ideas. What’s the threshold for “great”? See the whole strip here. About LeanBlog.org: Mark Graban […]

Practicing What We Preach: Transparency and Kaizen

Practicing What We Preach: Transparency and Kaizen

I’m part of the crowd that asks the following of healthcare organizations and leaders: be transparent and share quality data with the public, be open about problems and realize that “no problems is a problem,” and practice continuous improvement in all they do. My Healthcare Kaizen co-author Joe Swartz and I recently did a workshop […]

By February 1, 2014 0 Comments Read More →
Online Lean Healthcare Class through LEI, More Upcoming Kaizen Classes

Online Lean Healthcare Class through LEI, More Upcoming Kaizen Classes

In addition to the Healthcare Kaizen class that Joe Swartz and I are doing in Detroit on January 22 (with a 10% reader discount), we might also do a class in Orlando, immediately before or after the Society for Health Systems conference where Joe and I are presenting. Let me know if you’re interested in that. […]

By December 17, 2013 0 Comments Read More →
Mark Graban & Joe Swartz “Healthcare Kaizen” Workshop — Detroit, January 22, 2014

Mark Graban & Joe Swartz “Healthcare Kaizen” Workshop — Detroit, January 22, 2014

I’m very excited to announce that my Healthcare Kaizen  series  co-author, Joe Swartz, will be joining me to run a full-day public registration workshop in the Detroit area on January 22, 2014. Use the link below or code “leanblog” to get 10% off any ticket. Learn more:  Mark Graban & Joe Swartz “Healthcare Kaizen” & […]

By December 4, 2013 0 Comments Read More →
Kaizen Coaching: Avoid the Shut Down

Kaizen Coaching: Avoid the Shut Down

Mark’s Note: Today brings another guest post from Joe Swartz, my co-author for our Healthcare Kaizen series of books. Read his previous posts here.    I also did a  podcast  with him about his experiences at the Franciscan St. Francis Health System. Also, check out  this video about their Kaizen approach. You can also read […]

Kaizen Coaching – The First Rule: Keep Ideas with the Creator

Kaizen Coaching – The First Rule: Keep Ideas with the Creator

Mark’s Note: Today’s guest post is by Joe Swartz, my co-author for the books  Healthcare Kaizen  and  The Executive Guide to Healthcare Kaizen. Joe will be a regular contributor in the future and I also did a  podcast  with him about his experiences at the Franciscan St. Francis Health System. Also, check out  this video […]

Recording and Q&A Follow Up from Shingo Institute Webinar on “Healthcare Kaizen”

Recording and Q&A Follow Up from Shingo Institute Webinar on “Healthcare Kaizen”

Last month, Joe Swartz and I presented a webinar for the newly renamed Shingo Institute about our  Healthcare Kaizen books. The Shingo Institute’s new logo is at left and you can watch a video about their new name and expanded focus. Here is a recording of the webinar, via their site and YouTube  (and PDF […]

By November 13, 2013 2 Comments Read More →
Upcoming Webinars with Mark Graban, Shingo, and KaiNexus

Upcoming Webinars with Mark Graban, Shingo, and KaiNexus

Here are a few upcoming free webinars that I am participating in… I hope you are interested and can attend: Mark Graban & Joe Swartz – Healthcare Kaizen Join  Shingo Research Award recipients, lean experts and authors of  Healthcare Kaizen, Mark  Graban and Joe Swartz, as they present an hourlong Shingo-sponsored live webinar. Whether you […]

By October 10, 2013 0 Comments Read More →