Tag: Gemba

WSJ: How to Be a Better Boss? Spend Time on the...

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Last Thursday's Journal had a story titled "How to Be a Better Boss? Spend Time on the Front Lines." The article talks about senior...

Mental Models and How We View the Gemba & Workers: GM...

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Regular readers know I started my career at General Motors from 1995 to 1997. After graduate school at MIT, I took a job at...

Video: Salem Health CEO & Senior Leaders Comments About Visiting Japan

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As described on the YouTube page for this video, a group of Salem Hospital (Oregon) staff members (senior leaders, front-line staff, clinicians) visited Japan...

“The speed and flexibility is breathtaking” – But in a good...

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There has been a lot of buzz over last Sunday's New York Times article "How the U.S. Lost Out on iPhone Work." It's good...

Your Thoughts on Recent Articles about Apple, Foxconn, and China?

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This week, I've been reading and listening to a lot of articles about working conditions at the Foxconn facilities in China. These stories are...

ThedaCare’s “Business Performance System” – and a 10% Target

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One of the most powerful thoughts in the book On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry  (by John Toussaint...

“Management By Walking Around” vs. “Gemba Walks”

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It's important not to confuse a proper Lean "gemba walk" with the idea of "management by walking around" (MBWA).  What did the late, great...

“Lack of Time” for Kaizen is a Problem Statement, Not an...

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As I've talked to and worked with hospitals and their leaders about Kaizen, or continuous improvement, the concepts, mindsets, and methods make sense to...

The Positive Trend of “Lean Design” of the Space & Processes...

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It's been nice to see the "lean design" approach taking hold in healthcare over the past few years. I think the first book on...

Why Does this Hospital CEO Have to Go Undercover? Or Does...

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Update: I edited the post title to add "Or Does He?" See the CEO's comment below, suggesting that the TV report gave the wrong...

Be Careful When Going to the Gemba

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This is always a tongue-in-cheek warning, but there are times when I warn hospital leaders that they have to be careful when going to...

Lean or “Customer Development” – Get Out of the Office

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Thanks to Patrick Vlaskovits, a guest in my Podcast episode #99, for posting a photo of a Southwest Airlines magazine blurb about Steve Blank,...